# How VXI uses Sanas

**about 1,600**: “VXI grew from about 600 to about 1,600 agents on its own programs”

As published on [sanas.ai](https://www.sanas.ai/customer-stories/vxi), October 2026. Captured by usedby on 2026-10-18.

- Company: [VXI](https://www.usedby.ai/companies/vxi.md)
- Tool: [Sanas](https://www.usedby.ai/tools/sanas.md)
- Industry: [IT Services & System Integration](https://www.usedby.ai/companies/industry/it-services-system-integration.md)
- Teams: Client Operations, Client Services, Transformation Projects

## What the story says

VXI, a business process outsourcing company, uses Sanas Accent Translation on its voice customer-experience programs so customers can understand agents more clearly. It rolls Sanas out program by program, including a large telecom program with agents in the Philippines, Egypt and India.

Summary written by usedby from the source page, in English. The figures are those of Sanas and VXI, not ours.

> With Sanas Accent Translation, VXI grew from about 600 to about 1,600 agents on its own programs, and Sanas supports thousands more on its largest telecom program. On that program, NPS improved and complaints about accents fell sharply

- **more than 250**: “a second large telecom program has more than 250 agents on Sanas”
- **about nine**: “The team completed about nine internal case studies across programs”

> A lot of the partners that started using Sanas on the program have gotten better in terms of NPS, and we have seen a huge drop in complaints as it relates to accent or agents being misunderstood. That goes for all of the regions we support: the Philippines, Cairo and India.
>
> Associate Director, VXI, Associate Director

Source: [sanas.ai](https://www.sanas.ai/customer-stories/vxi), captured 2026-10-18.

## What usedby checked

We compared the story with its live page on 2026-10-18.

- Checked: the figure about 1,600 is printed word for word on the page, near the name of VXI.
- Checked: the passage quoted above is copied word for word from the page, near the name of VXI.
- Checked: the publication date is read from the page’s own metadata, never guessed.
- Checked: VXI uses Sanas. Confirmed line. Latest check across sources: 2026-10-18.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/vxi-global-solutions-sanas · How we check: https://www.usedby.ai/methodology