# How WaFd Bank uses Talkdesk

**90%**: “Decrease in check balance time by 90%”

As published on [talkdesk.com](https://www.talkdesk.com/customers/wafd-bank/). Captured by usedby on 2026-10-04.

- Company: [WaFd Bank](https://www.usedby.ai/companies/wafd-bank.md)
- Tool: [Talkdesk](https://www.usedby.ai/tools/talkdesk.md)
- Industry: [Banking & Mortgages](https://www.usedby.ai/companies/industry/banking-mortgages.md)
- Teams: Support

## What the story says

WaFd Bank replaced its on-premise Cisco contact center with Talkdesk Financial Services Experience Cloud, integrated with its existing Amazon Lex investment for conversational AI. The goal was to modernize customer support and reduce friction for clients.

Summary written by usedby from the source page, in English. The figures are those of Talkdesk and WaFd Bank, not ours.

> With Talkdesk Financial Services Experience Cloud the bank invested in a purpose-built automation first CX platform and leveraged their existing investment with Amazon Lex.

> We turned our attention to more advanced technologies like conversational AI that ask clients what they want and lets them direct their path, which reduces friction.
>
> Dustin Hubbard, Chief Technology Officer at WaFd Bank

## What usedby checked

We compared the story with its live page on 2026-10-04.

- Checked: the figure 90% is printed word for word on the page, near the name of WaFd Bank.
- Checked: the passage quoted above is copied word for word from the page, near the name of WaFd Bank.
- Checked: WaFd Bank uses Talkdesk. Confirmed line. Latest check across sources: 2026-10-04.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/wafd-bank-talkdesk · How we check: https://www.usedby.ai/methodology