# How Waldo's Dólar Mart uses Tidio

**50.87%** bot engagement rate (30 days)

As published on [tidio.com](https://www.tidio.com/customers/waldos-dolar-mart/), March 2026. Captured by usedby on 2026-10-09.

- Company: [Waldo's Dólar Mart](https://www.usedby.ai/companies/waldo-s-dolar-mart.md)
- Tool: [Tidio](https://www.usedby.ai/tools/tidio.md)
- Industry: [Retail](https://www.usedby.ai/companies/industry/retail-offline-omnichannel.md)
- Teams: Customer Service, Digital Business

## The use case: how Waldo's Dólar Mart deploys Tidio

Waldo's uses Tidio Flows to run chatbot automation that handles routine customer inquiries and routes conversations across website chat, WhatsApp, Facebook Messenger, Instagram and email. It also built an automated tagging flow that records which department each complaint comes from.

Summary written by usedby from the source page, in English. The figures are those of Tidio and Waldo's Dólar Mart, not ours.

> Tidio’s comprehensive setup has delivered substantial sales impact through a combination of automated sales flows, chatbot-driven conversions, and agent-assisted sales

## Tidio users in Retail

- [Praktiker](https://www.usedby.ai/companies/praktiker.md) — Confirmed

## What usedby checked

We compared the story with its live page on 2026-10-09.

- Checked: the figure 50.87% is on the page; its label is our wording.
- Checked: the passage quoted above is copied word for word from the page, near the name of Waldo's Dólar Mart.
- Checked: the publication date is read from the page’s own metadata, never guessed.
- Checked: Waldo's Dólar Mart uses Tidio. Confirmed line. Latest check across sources: 2026-10-09.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/waldo-s-dolar-mart-tidio · How we check: https://www.usedby.ai/methodology