# How Waste Connections uses Yellow.ai

**~$4M**: “While Saving ~$4M Annually”

As published on [yellow.ai](https://yellow.ai/case-study/waste-connections-voice-ai-trasnforms-customer-support/), April 2023. Captured by usedby on 2026-10-08.

- Company: [Waste Connections](https://www.usedby.ai/companies/waste-connections.md)
- Tool: [Yellow.ai](https://www.usedby.ai/tools/yellow-ai.md)

## What the story says

Waste Connections uses Yellow.ai's AI agent, Trina, across voice and digital channels to handle routine customer requests such as pickup scheduling, missed pickup reports, billing and payments. It provides multilingual support in English and French at all hours, transfers complex requests to live agents and collects service feedback.

Summary written by usedby from the source page, in English. The figures are those of Yellow.ai and Waste Connections, not ours.

> By automating routine customer interactions and providing multilingual 24/7 self-service, the organization improved customer experiences, reduced operational costs, and created a scalable support model capable of handling hundreds of thousands of customer interactions every month.

- **250K+**: “Automated Customer Service for 250K+ Users Every Month”

> Our after-hours voice AI agent deployment with Yellow.ai has been very successful. Automation of routine queries has helped us save millions of dollars over the past year with high customer satisfaction.
>
> Doug Mooneyham, Director, Operations Applications

> Yellow.ai has helped us accelerate our AI automation for some of our most important use cases. Our after-hours voicebot deployment with Yellow.ai has been very successful. Offering reliable customer support, the voice AI agent answers customers succinctly. Automation of routine queries has helped us save millions of dollars over the past year with high customer satisfaction.
>
> Doug Mooneyham, Director, Operations Applications

## What usedby checked

We compared the story with its live page on 2026-10-08.

- Checked: the figure ~$4M is printed word for word on the page, near the name of Waste Connections.
- Checked: the passage quoted above is copied word for word from the page, near the name of Waste Connections.
- Checked: the publication date is read from the page’s own metadata, never guessed.
- Checked: Waste Connections uses Yellow.ai. Confirmed line. Latest check across sources: 2026-10-08.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/waste-connections-yellow-ai · How we check: https://www.usedby.ai/methodology