# How WatchGuard uses Coveo

**3%** case deflection improvement in the first month

As published on [coveo.com](https://www.coveo.com/en/resources/videos/case-study/how-watchguard-increased-case-deflection). Captured by usedby on 2026-10-10.

- Company: [WatchGuard](https://www.usedby.ai/companies/watchguard.md)
- Tool: [Coveo](https://www.usedby.ai/tools/coveo.md)
- Industry: [Cybersecurity](https://www.usedby.ai/companies/industry/cybersecurity.md)
- Teams: Customer Support, Product Training and Publications

## The use case: how WatchGuard deploys Coveo

WatchGuard uses Coveo for Salesforce to unify search across many separate technical content repositories, for both its support agents and customers on its self-service site. The aim is to make technical content easier to find and to deflect support cases.

Summary written by usedby from the source page, in English. The figures are those of Coveo and WatchGuard, not ours.

> Learn how WatchGuard uses Coveo for Salesforce to increase the case deflection rate on its self-service site from 3% to 11% within a few months.

- **8000**: “With 500 employees and 90 agents, WatchGuard handles 8000 support cases every month.”

## Coveo users in Cybersecurity

- [F5](https://www.usedby.ai/companies/f5.md) — Confirmed
- [Forcepoint](https://www.usedby.ai/companies/forcepoint.md) — Confirmed

## What usedby checked

We compared the story with its live page on 2026-10-10.

- Checked: the figure 3% is on the page; its label is our wording.
- Checked: the passage quoted above is copied word for word from the page, near the name of WatchGuard.
- Checked: WatchGuard uses Coveo. Confirmed line. Latest check across sources: 2026-10-21.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/watchguard-technologies-coveo · How we check: https://www.usedby.ai/methodology