# How Webconnex uses Crescendo

**12,000+**: “With 12,000+ more tickets sold year over year”

As published on [crescendo.ai](https://www.crescendo.ai/customer-stories/webconnex-scales-sales-without-scaling-support-costs). Captured by usedby on 2026-10-07.

- Company: [Webconnex](https://www.usedby.ai/companies/webconnex.md)
- Tool: [Crescendo](https://www.usedby.ai/tools/crescendo.md)
- Teams: Customer Support, CX

## What the story says

Webconnex uses Crescendo's Augmented AI voice and chat assistants to handle customer support during event demand spikes, replacing its previous IVR system. The AI resolves inquiries instantly and hands off complex ones to human agents with full context.

Summary written by usedby from the source page, in English. The figures are those of Crescendo and Webconnex, not ours.

> Since handoffs included the full context of the customer’s prior interactions, Webconnex achieved a remarkable 75% chat CSAT, indicating happier, more informed customers which drove increased ticket sales.

- **50%**: “50% improvement in instant resolutions”
- **75%**: “75% customer satisfaction with chat support”

> Before Crescendo, scaling our customer support to match the flow of our events was a constant struggle. Now, we have a solution that can adapt as quickly as our needs change.
>
> Eric Knopf, Co-Founder, Webconnex

## What usedby checked

We compared the story with its live page on 2026-10-07.

- Checked: the figure 12,000+ is printed word for word on the page, near the name of Webconnex.
- Checked: the passage quoted above is copied word for word from the page, near the name of Webconnex.
- Checked: Webconnex uses Crescendo. Confirmed line. Latest check across sources: 2026-10-07.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/webconnex-crescendo · How we check: https://www.usedby.ai/methodology