# How WebinarGeek uses Intercom

**35%**: “increased their trial-to-paid conversion rate by an impressive 35%”

As published on [intercom.com](https://www.intercom.com/customers/webinargeek). Captured by usedby on 2026-10-08.

- Company: [WebinarGeek](https://www.usedby.ai/companies/webinargeek.md)
- Tool: [Intercom](https://www.usedby.ai/tools/intercom.md)
- Teams: Support, Sales, Marketing

## What the story says

WebinarGeek, a webinar platform, uses Intercom for customer support and, after switching from HubSpot, for sales and marketing messaging. They build targeted campaigns with Intercom's Series visual campaign builder and use customer data to personalize support.

Summary written by usedby from the source page, in English. The figures are those of Intercom and WebinarGeek, not ours.

> With Intercom's visual campaign builder, Series, the team is able to create personalized, targeted campaigns to engage customers. By being able to leverage Series in this way, the team has increased their trial-to-paid conversion rate by an impressive 35%.

- **90%**: “90% customers helped by automated support”
- **\< 3 mins**: “\< 3 mins median first-response time”

> Intercom can always grow with us. Other companies will hit a roof, but with Intercom, whatever size company you are, it will fit and grow with you.
>
> Bryan van Anrooy, Head of Marketing at WebinarGeek

## What usedby checked

We compared the story with its live page on 2026-10-08.

- Checked: the figure 35% is printed word for word on the page, near the name of WebinarGeek.
- Checked: the passage quoted above is copied word for word from the page, near the name of WebinarGeek.
- Checked: WebinarGeek uses Intercom. Confirmed line. Latest check across sources: 2026-10-08.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/webinargeek-intercom · How we check: https://www.usedby.ai/methodology