# How Wellstar uses Moveworks

**10,000** employee support issues resolved

As published on [moveworks.com](https://www.moveworks.com/us/en/customers/wellstar-saw-chatbot-roi-with-moveworks). Captured by usedby on 2026-10-08.

- Company: [Wellstar](https://www.usedby.ai/companies/wellstar.md)
- Tool: [Moveworks](https://www.usedby.ai/tools/moveworks.md)
- Industry: [Hospitals & Care Providers](https://www.usedby.ai/companies/industry/hospitals-care-providers.md)
- Teams: IT
- Customer since (as the page says): In May 2020, Wellstar deployed their conversational AI Assistant

## What the story says

Wellstar uses the Moveworks AI Assistant, called WALi internally, in Microsoft Teams and the ServiceNow portal so employees can get help in natural language. It autonomously handles routine IT requests such as account unlocks and password resets, handles basic approvals, and delivers targeted communications to staff.

Summary written by usedby from the source page, in English. The figures are those of Moveworks and Wellstar, not ours.

> Keeping people from manually assigning basic tickets every day is a huge time saver. Little things like Moveworks answering, ‘Hey, how do I change my password?’ have been game-changing. We went from having 60% of our calls about password resets to 10%.

- **6,600**: “WALi solved more than 10,000 issues, unlocked 6,600 accounts, and answered more than 5,500 questions.”

> Keeping people from manually assigning basic tickets every day is a huge time saver. Little things like Moveworks answering, ‘Hey, how do I change my password?’ have been game-changing. We went from having 60% of our calls about password resets to 10%.
>
> Dianne Kokotoff, Executive Director of Enterprise Solutions and Automation, Wellstar

Source: [moveworks.com](https://www.moveworks.com/us/en/customers/wellstar-saw-chatbot-roi-with-moveworks), captured 2026-10-08.

## What usedby checked

We compared the story with its live page on 2026-10-08.

- Checked: the figure 10,000 is on the page; its label is our wording.
- Checked: the passage quoted above is copied word for word from the page, near the name of Wellstar.
- Checked: Wellstar uses Moveworks. Confirmed line. Latest check across sources: 2026-10-08.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/wellstar-health-system-moveworks · How we check: https://www.usedby.ai/methodology