# How West Monroe uses Moveworks

**$1.4M**: “By deploying AI-powered support in under 90 days, West Monroe resolved 8,000 tickets, accelerated 4,000 more, and saved $1.4M in MSP costs.”

As published on [moveworks.com](https://www.moveworks.com/us/en/customers/west-monroe-ai-it-support). Captured by usedby on 2026-10-05.

- Company: [West Monroe](https://www.usedby.ai/companies/west-monroe.md)
- Tool: [Moveworks](https://www.usedby.ai/tools/moveworks.md)
- Teams: IT, HR

## What the story says

West Monroe, a consulting firm, uses Moveworks as an AI assistant in Microsoft Teams and Slack to handle IT and HR support requests and automate approvals. It is connected to ServiceNow, Workday, and Salesforce so employees get support in chat without switching context.

Summary written by usedby from the source page, in English. The figures are those of Moveworks and West Monroe, not ours.

> West Monroe resolved 8,000 tickets and accelerated another 4,000 in the first year, cutting Managed Service Provider (MSP) costs by 40% and software implementation times from 3–4 days to under 30 minutes—while improving employee satisfaction too.

> Moveworks was able to automate a significant amount of the work and speed up the mean time to resolution for our employees. They resolved over 8000 tickets for us last year and helped accelerate another 4000, which, from a bottom line standpoint, actually saved us over 40% in costs. So we saved about $1.4 million in services last year.
>
> Kevin Rooney, CIO

> Moveworks met our employees where they were—in Teams or Slack—and resolved over 8,000 tickets last year. That’s $1.4M in cost savings and a huge boost to productivity.
>
> Kevin Rooney, CIO, West Monroe

## What usedby checked

We compared the story with its live page on 2026-10-05.

- Checked: the figure $1.4M is printed word for word on the page, near the name of West Monroe.
- Checked: the passage quoted above is copied word for word from the page, near the name of West Monroe.
- Checked: West Monroe uses Moveworks. Confirmed line. Latest check across sources: 2026-10-05.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/west-monroe-moveworks · How we check: https://www.usedby.ai/methodology