# How Western Union uses Levelpath

**60%**: “60% percent reduction in review time for supplier MSAs”

As published on [levelpath.com](https://www.levelpath.com/customer-story/how-western-union-turned-contracts-into-live-risk-intelligence). Captured by usedby on 2026-10-08.

- Company: [Western Union](https://www.usedby.ai/companies/western-union.md)
- Tool: [Levelpath](https://www.usedby.ai/tools/levelpath.md)
- Industry: [Fintech & Payments](https://www.usedby.ai/companies/industry/fintech-payments.md)
- Teams: Procurement, Legal

## What the story says

Western Union uses Levelpath for contract intake and routing, contract discovery, AI-based review of Master Service Agreements and Statements of Work against playbooks, and an AI assistant that summarizes agreements. This replaced a manual, metadata-dependent contracting process.

Summary written by usedby from the source page, in English. The figures are those of Levelpath and Western Union, not ours.

> MSA Review Automation: AI compares Master Service Agreements (MSA) against company playbooks, flagging deviations and risky clauses. Review time dropped by 60%, strengthening compliance and governance.

> Teams have been in calls with leadership and can instantly pull up answers. It is like having a paralegal who knows every contract.
>
> Joel Jeffries, Manager of Sourcing Systems

## What usedby checked

We compared the story with its live page on 2026-10-08.

- Checked: the figure 60% is printed word for word on the page, near the name of Western Union.
- Checked: the passage quoted above is copied word for word from the page, near the name of Western Union.
- Checked: Western Union uses Levelpath. Confirmed line. Latest check across sources: 2026-10-08.
- Not checked: the result itself. We quote it; we did not measure it.

---
Source: https://www.usedby.ai/case-studies/western-union-levelpath · How we check: https://www.usedby.ai/methodology