# How Whop uses Decagon

**65–70%** ticket deflection rate

As published on [decagon.ai](https://decagon.ai/case-studies/whop), September 2026. Captured by usedby on 2026-10-07.

- Company: [Whop](https://www.usedby.ai/companies/whop.md)
- Tool: [Decagon](https://www.usedby.ai/tools/decagon.md)
- Industry: [Marketplace](https://www.usedby.ai/companies/industry/marketplace.md)
- Teams: Support, Product

## The use case: how Whop deploys Decagon

Whop uses Decagon's AI chat agent to answer customer support tickets, tailoring responses using user and product usage metadata. Decagon also tags each ticket to a product surface, which the company uses to spot friction and guide product fixes.

Summary written by usedby from the source page, in English. The figures are those of Decagon and Whop, not ours.

> By implementing Decagon, Whop quickly achieved 65–70% ticket deflection rates. This freed the support team to focus on complex cases while giving users fast, accurate answers.

- **50%**: “Payments, once the number one pain point, saw tickets decrease by 50% after Decagon’s insights guided targeted fixes.”

> Continuously hiring staff to answer the same questions isn’t efficient. We needed an AI solution to deliver higher-quality responses and let our team focus on higher-impact problems.
>
> Madeline Cohen, Head of Consumer Trust

Source: [decagon.ai](https://decagon.ai/case-studies/whop), captured 2026-10-07.

## Other AI tools used by Whop

- [Sardine](https://www.usedby.ai/tools/sardine.md) — Observed

## Decagon users in Marketplace

- [Faire](https://www.usedby.ai/companies/faire.md) — Confirmed
- [Flashfood](https://www.usedby.ai/companies/flashfood.md) — Confirmed
- [Mercado Libre](https://www.usedby.ai/companies/mercado-libre.md) — Confirmed

## What usedby checked

We compared the story with its live page on 2026-10-07.

- Checked: the figure 65–70% is on the page; its label is our wording.
- Checked: the passage quoted above is copied word for word from the page, near the name of Whop.
- Checked: the publication date is read from the page’s own metadata, never guessed.
- Checked: Whop uses Decagon. Confirmed line. Latest check across sources: 2026-10-15.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/whop-decagon · How we check: https://www.usedby.ai/methodology