# How Windstar Cruises uses Cresta

**2%**: “a 2% conversion increase in six months”

As published on [cresta.com](https://cresta.com/customers/windstar-cruises). Captured by usedby on 2026-10-07.

- Company: [Windstar Cruises](https://www.usedby.ai/companies/windstar-cruises.md)
- Tool: [Cresta](https://www.usedby.ai/tools/cresta.md)
- Teams: Guest Services, Contact Center, Outbound Sales

## What the story says

Windstar Cruises uses Cresta's AI Agent to handle routine guest chat inquiries, Agent Assist to give contact center agents real-time destination and booking information during calls, and Insights, AI Analyst and Automated Quality Management to analyze and score guest conversations.

Summary written by usedby from the source page, in English. The figures are those of Cresta and Windstar Cruises, not ours.

> Cresta Agent Assist gave the team a way to deliver that level of expertise on every call, without expecting every agent to memorize the entire Windstar map. The business impact was measurable: a 2% conversion increase in six months.

- **70%**: “Not only is our virtual chat agent containing 70% of our chats”
- **100%**: “So now, 100% of calls, we're grading.”

> If I told my agents tomorrow that we weren't going to have Agent Assist anymore, I would have a complete mutiny on my hands.
>
> Jaymi Fiveash, Sr. Director, Guest Services

## What usedby checked

We compared the story with its live page on 2026-10-07.

- Checked: the figure 2% is printed word for word on the page, near the name of Windstar Cruises.
- Checked: the passage quoted above is copied word for word from the page, near the name of Windstar Cruises.
- Checked: Windstar Cruises uses Cresta. Confirmed line. Latest check across sources: 2026-10-07.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/windstar-cruises-cresta · How we check: https://www.usedby.ai/methodology