# How Wipro uses Ema

**50%**: “20% higher employee satisfaction alongside a 50% cut in HR operations cost”

As published on [ema.ai](https://www.ema.ai/customer/wipro), June 2026. Captured by usedby on 2026-10-30.

- Company: [Wipro](https://www.usedby.ai/companies/wipro.md)
- Tool: [Ema](https://www.usedby.ai/tools/ema.md)
- Industry: [IT Services & System Integration](https://www.usedby.ai/companies/industry/it-services-system-integration.md)
- Teams: HR, IT, Payroll

## The use case: how Wipro deploys Ema

Wipro uses a network of Ema AI Employees as an orchestration layer across its HR systems, letting employees resolve HR, IT and payroll requests and complete actions such as leave and timesheet submission through a single front door. The AI Employees are embedded in the existing flow of work, including handheld devices and the corporate intranet.

Summary written by usedby from the source page, in English. The figures are those of Ema and Wipro, not ours.

> Ema turned Wipro's fragmented HR operation into a fast, trusted, and globally scalable capability.

- **2.9M+**: “Complexity, reduced at scale: 2.9M+ queries a year now resolve through a single front door, instead of across 1,000+ apps, 100 of which are associate-facing.”
- **20%**: “Experience up, cost down: 20% higher employee satisfaction alongside a 50% cut in HR operations cost.”
- **100+**: “Uncompromising Security: Wipro and Ema cleared 100+ security and compliance checks, ensuring enterprise readiness, data sovereignty and global-scale deployment.”
- **150+**: “Validated at Scale: 150+ testers rigorously validated performance, accuracy, and reliability across diverse use cases.”

> We've just made a beginning. The opportunity at our scale is infinite, from multi-agent orchestration to expanding across the entire associate lifecycle. What matters is that our associates are now empowered. They have control over the resolution of their own queries, in the flow of their work, without depending on anyone else. That, to me, is what transformation looks like.
>
> Ateet Jayaswal, Chief Culture & Employee Experience Officer, Wipro

Source: [ema.ai](https://www.ema.ai/customer/wipro), captured 2026-10-30.

## Other AI tools used by Wipro

- [Eightfold](https://www.usedby.ai/tools/eightfold.md) — Observed
- [Factory](https://www.usedby.ai/tools/factory.md) — Observed
- [Kognitos](https://www.usedby.ai/tools/kognitos.md) — Observed
- [Pinecone](https://www.usedby.ai/tools/pinecone.md) — Observed
- [Sanas](https://www.usedby.ai/tools/sanas.md) — Observed

## Ema users in IT Services & System Integration

- [NTT Data](https://www.usedby.ai/companies/ntt-data.md) — Confirmed
- [GlobalLogic](https://www.usedby.ai/companies/globallogic.md) — Observed

## What usedby checked

We compared the story with its live page on 2026-10-30.

- Checked: the figure 50% is printed word for word on the page, near the name of Wipro.
- Checked: the passage quoted above is copied word for word from the page, near the name of Wipro.
- Checked: the publication date is read from the page’s own metadata, never guessed.
- Checked: Wipro uses Ema. Confirmed line. Latest check across sources: 2026-10-30.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/wipro-ema · How we check: https://www.usedby.ai/methodology