# How Woodside Collection uses Sierra

As published on [sierra.ai](https://sierra.ai/customers/woodside-collection). Captured by usedby on 2026-10-07.

- Company: [Woodside Collection](https://www.usedby.ai/companies/woodside-collection.md)
- Tool: [Sierra](https://www.usedby.ai/tools/sierra.md)
- Teams: Front desk, Restaurant

## What the story says

Woodside deployed a Sierra-built AI agent as a 24-hour digital concierge, starting with a website chat that answers guest questions and books restaurant reservations. It is now extending the agent to voice so guests can call in.

Summary written by usedby from the source page, in English. The figures are those of Sierra and Woodside Collection, not ours.

> At the front desk, the phones started ringing a little less, and that small shift created something bigger: time. Time for staff to look up, make eye contact, and be present with the guests standing right in front of them instead of juggling calls about pool hours or parking.

> We wanted to offer a consistent, 24-hour way for our guests to connect with us—to get what they need, when they need it.
>
> Greg Alden, President and CEO

## What usedby checked

We compared the story with its live page on 2026-10-07.

- Checked: the passage quoted above is copied word for word from the page, near the name of Woodside Collection.
- Checked: each number in our summary is printed on the page.
- Checked: Woodside Collection uses Sierra. Confirmed line. Latest check across sources: 2026-10-07.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/woodside-collection-sierra · How we check: https://www.usedby.ai/methodology