# How WPA uses Talkdesk

As published on [talkdesk.com](https://www.talkdesk.com/customers/wpa/). Captured by usedby on 2026-10-09.

- Company: [WPA](https://www.usedby.ai/companies/wpa.md)
- Tool: [Talkdesk](https://www.usedby.ai/tools/talkdesk.md)
- Teams: Customer Service

## What the story says

WPA, a specialist health insurer, uses Talkdesk as its single platform for customer communications and phone calls. Agents use Talkdesk Copilot's knowledge base on sensitive medical and payment-related calls, and the company is building Autopilot self-service responses.

Summary written by usedby from the source page, in English. The figures are those of Talkdesk and WPA, not ours.

> With all communications streamlined through a single, secure platform, agent onboarding is faster, and service reliability is stronger. Talkdesk AI capabilities enhance responsiveness and confidence on sensitive medical and payment-related calls, while simplifying complex processes.

> We're growing as a company, so it's absolutely key to partner with a company that showed us the same things that we valued as a business.
>
> Clare Sampson, Head of Operations

Source: [talkdesk.com](https://www.talkdesk.com/customers/), captured 2026-10-04.

## What usedby checked

We compared the story with its live page on 2026-10-09.

- Checked: the passage quoted above is copied word for word from the page, near the name of WPA.
- Checked: WPA uses Talkdesk. Confirmed line. Latest check across sources: 2026-10-09.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/wpa-talkdesk · How we check: https://www.usedby.ai/methodology