# How Writer uses Pylon

**~70+**: “~70+ viewer seats providing enterprise-wide visibility”

As published on [usepylon.com](https://www.usepylon.com/case-study/writer). Captured by usedby on 2026-10-08.

- Company: [Writer](https://www.usedby.ai/companies/writer.md)
- Tool: [Pylon](https://www.usedby.ai/tools/pylon.md)
- Industry: [Marketing Tech](https://www.usedby.ai/companies/industry/marketing-tech-martech.md)
- Teams: Support, Management, Customer Success

## What the story says

Writer migrated its customer support ticketing from HelpScout to Pylon, using it to create tickets from Slack conversations, connect Jira and Salesforce data, and automate ticket categorization, spam detection, escalation and reporting.

Summary written by usedby from the source page, in English. The figures are those of Pylon and Writer, not ours.

> Pylon's native integrations immediately improved Writer's existing workflows with Slack, Salesforce, and Jira.

- **10**: “10 active seats deployed for support and management teams”
- **6 months**: “6 months of historical ticket data migrated without data loss”
- **12**: “12 custom dashboard views tailored for different teams and workflows”
- **90%**: “AI-powered ticket categorization transformed operations from manual categorization of every ticket to simple verification of AI-generated tags with 90% accuracy rates, eliminating hours of repetitive work daily.”

> The transformation has been remarkable - we've gone from manually checking and categorizing everything to simply verifying AI-generated work that's accurate 90% of the time. It's eliminated stress and anxiety because I'm confident the system is handling things correctly.
>
> Aaron Ersoz, Head of Support

## What usedby checked

We compared the story with its live page on 2026-10-08.

- Checked: the figure ~70+ is printed word for word on the page, near the name of Writer.
- Checked: the passage quoted above is copied word for word from the page, near the name of Writer.
- Checked: Writer uses Pylon. Confirmed line. Latest check across sources: 2026-10-08.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/writer-pylon · How we check: https://www.usedby.ai/methodology