# How Xero uses Coveo

As published on [coveo.com](https://www.coveo.com/en/resources/case-studies/xero-agentforce), January 2018. Captured by usedby on 2026-10-09.

- Company: [Xero](https://www.usedby.ai/companies/xero.md)
- Tool: [Coveo](https://www.usedby.ai/tools/coveo.md)
- Industry: [Accounting & Audit](https://www.usedby.ai/companies/industry/accounting-audit.md)

## What the story says

Xero uses Coveo to deliver AI-powered relevance inside Salesforce Agentforce for a chatbot on Facebook Messenger. Customers get instant answers without submitting a case.

Summary written by usedby from the source page, in English. The figures are those of Coveo and Xero, not ours.

> See how Xero and Coveo teamed up to deliver an AI-powered chatbot experience that integrates with Salesforce Agentforce — deflecting cases, accelerating resolution, and driving seamless self-service on one of the world’s most-used messaging platforms.

> What started with a test turned quickly into rolling out to our global support platform, Xero Central, and the transformation is outstanding.
>
> Nigel Piper, Executive General Manager at Xero

Source: [coveo.com](https://www.coveo.com/en/resources/case-studies/xero-generative-answering), captured 2026-10-09.

## What usedby checked

We compared the story with its live page on 2026-10-09.

- Checked: the passage quoted above is copied word for word from the page, near the name of Xero.
- Checked: the publication date is read from the page’s own metadata, never guessed.
- Checked: Xero uses Coveo. Confirmed line. Latest check across sources: 2026-10-09.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/xero-coveo-2 · How we check: https://www.usedby.ai/methodology