# How YAZIO uses Forethought

**80%** ticket deflection rate after six months

As published on [forethought.ai](https://forethought.ai/case-studies/yazio-deflects-80-percent-forethought). Captured by usedby on 2026-10-05.

- Company: [YAZIO](https://www.usedby.ai/companies/yazio.md)
- Tool: [Forethought](https://www.usedby.ai/tools/forethought.md)
- Industry: [HealthTech & Digital Health](https://www.usedby.ai/companies/industry/healthtech-digital-health.md)
- Teams: Customer Experience

## The use case: how YAZIO deploys Forethought

YAZIO's customer experience team uses Forethought's Solve agent as an AI chatbot that automatically answers customer support tickets in six languages, handing complex issues such as third-party connectivity problems or contract cancellations to human agents.

Summary written by usedby from the source page, in English. The figures are those of Forethought and YAZIO, not ours.

> In just six months, Solve deflected 80% of tickets while maintaining a CSAT score of 4.0/5.0. Despite a 40% growth in tickets, the in-house team still manages the same number of tickets they did last year.

- **60%**: “In its first month, Solve deflected 60% of tickets at a 3.1/5.0 CSAT”
- **40%**: “Despite a 40% growth in tickets, the in-house team still manages the same number of tickets they did last year.”

> We would drown in tickets if we didn’t have Solve’s 80% deflection,” Trojan said. “We’d have to hire three full-time agents focused on customer support to maintain our team’s current workload if we were to try to replace it with human support.
>
> Michael Trojan, User Success Specialist (AI)

Source: [forethought.ai](https://forethought.ai/), captured 2026-10-03.

## Forethought users in HealthTech & Digital Health

- [Viome](https://www.usedby.ai/companies/viome.md) — Observed

## What usedby checked

We compared the story with its live page on 2026-10-05.

- Checked: the figure 80% is on the page; its label is our wording.
- Checked: the passage quoted above is copied word for word from the page, near the name of YAZIO.
- Checked: YAZIO uses Forethought. Confirmed line. Latest check across sources: 2026-10-24.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/yazio-forethought · How we check: https://www.usedby.ai/methodology