# How Yonder uses Gradient Labs

**150%**: “Yonder resolves disputes 150% faster with AI agents”

As published on [gradient-labs.ai](https://gradient-labs.ai/customers/yonder). Captured by usedby on 2026-10-07.

- Company: [Yonder](https://www.usedby.ai/companies/yonder.md)
- Tool: [Gradient Labs](https://www.usedby.ai/tools/gradient-labs.md)
- Teams: Customer Support, Collections, Disputes
- Customer since (as the page says): After signing with Gradient Labs in mid-2025

## What the story says

Yonder, a UK fintech offering reward credit and debit cards, uses Gradient Labs' AI agents for frontline chat and email support, outbound collections calls, and back-office dispute investigations. The frontline and disputes agents share case context so evidence gaps are raised with the customer during the conversation and cases reach human specialists ready to approve or override.

Summary written by usedby from the source page, in English. The figures are those of Gradient Labs and Yonder, not ours.

> With Gradient Labs, Yonder's entire disputes cycle is 150% faster: cases that took 5-7 days now close in 2.

- **90%**: “AI agents earn a 90% CSAT score from Yonder's customers.”
- **80%**: “80% of disputes arrive fully evidenced and ready to resolve.”
- **85%**: “85% of Yonder's collections book is processed by Gradient Labs' lending agent.”
- **5x**: “the team rules on a case and submits it 5x faster than before.”

> Cases that took us the best part of a week to decide now take a day. Better for our customers, and better for our team.
>
> Antony Atkins, Senior Escalations Manager

## What usedby checked

We compared the story with its live page on 2026-10-07.

- Checked: the figure 150% is printed word for word on the page, near the name of Yonder.
- Checked: the passage quoted above is copied word for word from the page, near the name of Yonder.
- Checked: Yonder uses Gradient Labs. Confirmed line. Latest check across sources: 2026-10-07.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/yonder-gradient-labs · How we check: https://www.usedby.ai/methodology