# How Your KAYA uses Tidio

**75%** tickets handled by Lyro

As published on [tidio.com](https://www.tidio.com/customers/your-kaya/), March 2026. Captured by usedby on 2026-10-09.

- Company: [Your KAYA](https://www.usedby.ai/companies/your-kaya.md)
- Tool: [Tidio](https://www.usedby.ai/tools/tidio.md)
- Industry: [Beauty & Cosmetics](https://www.usedby.ai/companies/industry/beauty-cosmetics.md)
- Teams: Customer Care

## The use case: how Your KAYA deploys Tidio

Your KAYA moved its customer support from Gorgias to Tidio and uses the Lyro AI Agent to automatically answer repetitive customer questions across live chat, email, and social channels in Polish and English. It also uses Lyro's Shopping Assistant to recommend products from its catalogue within conversations.

Summary written by usedby from the source page, in English. The figures are those of Tidio and Your KAYA, not ours.

> By implementing Lyro AI, we automated responses to simple, frequently asked questions. This improved response times and freed up our consultants to dedicate their expertise to cases that require a more personalized approach.

- **2,500+**: “Monthly tickets handled 2,500+”
- **330+**: “Knowledge base size 330+ articles”
- **4.66%**: “Bot engagement rate Up to 4.66%”

> By implementing Lyro AI, we automated responses to simple, frequently asked questions. This improved response times and freed up our consultants to dedicate their expertise to cases that require a more personalized approach.
>
> Marta Żuchowska, Customer Care Coordinator at Your KAYA

Source: [tidio.com](https://www.tidio.com/customers/your-kaya/), captured 2026-10-09.

## Tidio users in Beauty & Cosmetics

- [Bella Sante](https://www.usedby.ai/companies/bella-sante.md) — Confirmed
- [NSI Australia](https://www.usedby.ai/companies/nsi-australia.md) — Confirmed
- [Procosmet](https://www.usedby.ai/companies/procosmet.md) — Confirmed
- [SkinShop](https://www.usedby.ai/companies/skinshop.md) — Confirmed
- [Dermalogica](https://www.usedby.ai/companies/dermalogica.md) — Observed
- [The Body Shop](https://www.usedby.ai/companies/the-body-shop.md) — Observed

## What usedby checked

We compared the story with its live page on 2026-10-09.

- Checked: the figure 75% is on the page; its label is our wording.
- Checked: the passage quoted above is copied word for word from the page, near the name of Your KAYA.
- Checked: the publication date is read from the page’s own metadata, never guessed.
- Checked: Your KAYA uses Tidio. Confirmed line. Latest check across sources: 2026-10-09.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/your-kaya-tidio · How we check: https://www.usedby.ai/methodology