# How Youth on Course uses HubSpot

**16%**: “Response times improved by 16%”

As published on [hubspot.com](https://www.hubspot.com/case-studies/youth-on-course). Captured by usedby on 2026-10-03.

- Company: [Youth on Course](https://www.usedby.ai/companies/youth-on-course.md)
- Tool: [HubSpot](https://www.usedby.ai/tools/hubspot.md)
- Industry: [Sports & Fitness](https://www.usedby.ai/companies/industry/sports-fitness.md)
- Teams: Support

## What the story says

Youth on Course, a nonprofit that subsidizes golf for junior players, replaced a shared Gmail inbox with HubSpot Service Hub. It uses Help Desk for ticketing and the Customer Agent AI assistant to answer common questions from members, donors and course partners.

Summary written by usedby from the source page, in English. The figures are those of HubSpot and Youth on Course, not ours.

> Despite a 75% increase in support tickets, Youth on Course improved speed and satisfaction at the same time:

- **7%**: “Customer satisfaction scores rose by 7%”

> Today, customers expect immediate and efficient service. If we’re not using the right tools to deliver that, we get left behind. HubSpot gives us the speed, structure, and intelligence to keep up—and grow.
>
> John Mothershead, Director of Member Success

## What usedby checked

We compared the story with its live page on 2026-10-03.

- Checked: the figure 16% is printed word for word on the page, near the name of Youth on Course.
- Checked: the passage quoted above is copied word for word from the page, near the name of Youth on Course.
- Checked: Youth on Course uses HubSpot. Confirmed line. Latest check across sources: 2026-10-05.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/youth-on-course-hubspot · How we check: https://www.usedby.ai/methodology