# How Yummy uses Kustomer

**80%**: “First response times improved 80%”

As published on [kustomer.com](https://www.kustomer.com/customers/yummy/). Captured by usedby on 2026-10-09.

- Company: [Yummy](https://www.usedby.ai/companies/yummy.md)
- Tool: [Kustomer](https://www.usedby.ai/tools/kustomer.md)
- Industry: [E-commerce & D2C](https://www.usedby.ai/companies/industry/e-commerce-d2c.md)
- Teams: Live Ops and Support

## What the story says

Yummy, a Latin American super app for ride-hailing, deliveries and a marketplace, uses Kustomer for live chat support inside its branded mobile app via SDK integration, plus a WhatsApp channel and form and email workflows for refunds and finance. It replaced Zendesk to give agents a single view of customer conversations and real-time performance metrics.

Summary written by usedby from the source page, in English. The figures are those of Kustomer and Yummy, not ours.

> First response times improved 80% and resolution times decreased 42 percent. These improvements allowed Yummy to reduce its support team by six positions, even as overall demand increased.

- **42 percent**: “resolution times decreased 42 percent”
- **six positions**: “reduce its support team by six positions”
- **90 percent**: “Customer satisfaction consistently stays above 90 percent”

> With Kustomer, everything is in one place. Agents can see their performance metrics in real time, something we never had with Zendesk.
>
> Noel Rodriguez, Dir. Live Ops and Support

Source: [kustomer.com](https://www.kustomer.com/customers/yummy/), captured 2026-10-09.

## What usedby checked

We compared the story with its live page on 2026-10-09.

- Checked: the figure 80% is printed word for word on the page, near the name of Yummy.
- Checked: the passage quoted above is copied word for word from the page, near the name of Yummy.
- Checked: Yummy uses Kustomer. Confirmed line. Latest check across sources: 2026-10-09.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/yummy-kustomer · How we check: https://www.usedby.ai/methodology