# How Zagrebačka banka uses PolyAI

As published on [poly.ai](https://poly.ai/customers/unicredit-zagrebacka-banka). Captured by usedby on 2026-11-15.

- Company: [Zagrebačka banka](https://www.usedby.ai/companies/zagrebacka-banka.md)
- Tool: [PolyAI](https://www.usedby.ai/tools/polyai.md)
- Industry: [Banking & Mortgages](https://www.usedby.ai/companies/industry/banking-mortgages.md)

## The use case: how Zagrebačka banka deploys PolyAI

Zagrebačka banka uses a Croatian-speaking PolyAI assistant to answer common questions and route callers to the right team.

Summary written by usedby from the source page, in English. The figures are those of PolyAI and Zagrebačka banka, not ours.

## PolyAI users in Banking & Mortgages

- [Metro Bank](https://www.usedby.ai/companies/metro-bank.md) — Observed
- [NatWest](https://www.usedby.ai/companies/natwest.md) — Observed
- [UniCredit](https://www.usedby.ai/companies/unicredit.md) — Observed

## What usedby checked

- Checked: Zagrebačka banka uses PolyAI. Confirmed line. Latest check across sources: 2026-11-15.
- Not checked: the result itself. We quote it; we did not measure it.

---
Source: https://www.usedby.ai/case-studies/zagrebacka-banka-polyai · How we check: https://www.usedby.ai/methodology