# How Zendesk uses Levelpath

**75%**: “75% reduction in legal ticket cycle times”

As published on [levelpath.com](https://www.levelpath.com/customer-story/procurement-made-simple-zendesks-journey-to-visibility-and-value). Captured by usedby on 2026-10-08.

- Company: [Zendesk](https://www.usedby.ai/companies/zendesk.md)
- Tool: [Levelpath](https://www.usedby.ai/tools/levelpath.md)
- Industry: [Sales Tech & CRM](https://www.usedby.ai/companies/industry/sales-tech-crm.md)
- Teams: Procurement

## What the story says

Zendesk's procurement team uses Levelpath as a single AI-driven intake platform for all stakeholder requests. It catches duplicate requests, answers status questions automatically and gives stakeholders real-time visibility into where their requests stand.

Summary written by usedby from the source page, in English. The figures are those of Levelpath and Zendesk, not ours.

> Duplicate requests are caught at submission. Routine questions about request status are answered by the platform itself, freeing the procurement team for the higher-value work of supplier engagement and category strategy.

- **56%**: “56% reduction in security ticket cycle times”
- **5,600+**: “5,600+ supplier managed”

> The standout feature for us is really the dynamic intake workflow builder. It has allowed us to configure workflows tailored to specific categories of procurement requests, and the flexibility has significantly reduced downtime spent in processing and manually making small tweaks and changes.
>
> Meara Fallon, Sr. Manager of Procurement Operations

## What usedby checked

We compared the story with its live page on 2026-10-08.

- Checked: the figure 75% is printed word for word on the page, near the name of Zendesk.
- Checked: the passage quoted above is copied word for word from the page, near the name of Zendesk.
- Checked: Zendesk uses Levelpath. Confirmed line. Latest check across sources: 2026-10-08.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/zendesk-levelpath · How we check: https://www.usedby.ai/methodology