# How Zion call management uses Talkdesk

**75%**: “Zion reduced average speed to answer by 75%”

As published on [talkdesk.com](https://www.talkdesk.com/customers/zion-call-management/). Captured by usedby on 2026-10-09.

- Company: [Zion call management](https://www.usedby.ai/companies/zion-call-management.md)
- Tool: [Talkdesk](https://www.usedby.ai/tools/talkdesk.md)

## What the story says

Zion Call Management, a call center serving the self-storage industry, uses Talkdesk Digital Engagement for multi-channel service with automated chat routing, AI-powered call grading and real-time knowledge. It also uses Talkdesk Interaction & Quality Analytics for quality management.

Summary written by usedby from the source page, in English. The figures are those of Talkdesk and Zion call management, not ours.

> With Talkdesk Interaction & Quality Analytics, Zion reduced average speed to answer by 75% and saved thousands of agent hours through automation.

> The ability to grade a much larger volume of phone calls really helps us, AI looks for specific quality criteria and flags calls for our review when needed. This has dramatically expanded our quality management capabilities.
>
> Christian Thurgood, Founder, Zion Call Management

Source: [talkdesk.com](https://www.talkdesk.com/customers/zion-call-management/), captured 2026-10-09.

## What usedby checked

We compared the story with its live page on 2026-10-09.

- Checked: the figure 75% is printed word for word on the page, near the name of Zion call management.
- Checked: the passage quoted above is copied word for word from the page, near the name of Zion call management.
- Checked: Zion call management uses Talkdesk. Confirmed line. Latest check across sources: 2026-10-09.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/zion-call-management-talkdesk · How we check: https://www.usedby.ai/methodology