# How Zscaler uses Resolve

**75 percent**: “75 percent reduction in incident investigation time”

As published on [resolve.ai](https://resolve.ai/customers/zscaler), December 2025. Captured by usedby on 2026-10-04.

- Company: [Zscaler](https://www.usedby.ai/companies/zscaler.md)
- Tool: [Resolve](https://www.usedby.ai/tools/resolve.md)
- Industry: [Cybersecurity](https://www.usedby.ai/companies/industry/cybersecurity.md)
- Teams: SRE, Engineering, Incident commanders

## What the story says

Zscaler uses Resolve AI to autonomously investigate production alerts and assist engineers during live incidents across its global zero-trust security cloud. It connects to logs, metrics, dashboards, change events and other internal systems to find root causes faster.

Summary written by usedby from the source page, in English. The figures are those of Resolve and Zscaler, not ours.

> Resolve AI connects directly to Zscaler’s existing production systems, including logs, metrics, dashboards, alerts, change events, collaboration tools, and internal knowledge sources.

- **30 percent**: “More than 30 percent fewer engineers involved per incident”

## What usedby checked

We compared the story with its live page on 2026-10-04.

- Checked: the figure 75 percent is printed word for word on the page, near the name of Zscaler.
- Checked: the passage quoted above is copied word for word from the page, near the name of Zscaler.
- Checked: the publication date is read from the page’s own metadata, never guessed.
- Checked: Zscaler uses Resolve. Confirmed line. Latest check across sources: 2026-10-04.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/zscaler-resolve · How we check: https://www.usedby.ai/methodology