# How Zuora uses Tray.io

**23 hours**: “What previously took 23 hours now takes under five minutes.”

As published on [tray.ai](https://tray.ai/customers/zuora/), January 2026. Captured by usedby on 2026-10-16.

- Company: [Zuora](https://www.usedby.ai/companies/zuora.md)
- Tool: [Tray.io](https://www.usedby.ai/tools/tray-io.md)
- Industry: [Fintech & Payments](https://www.usedby.ai/companies/industry/fintech-payments.md)
- Teams: Sales, Customer Success, Marketing, Operations, IT

## What the story says

Zuora uses Tray as its enterprise orchestration platform to connect its 200+ SaaS applications and run AI-driven workflows through a single governed layer. One workflow lets users request customer briefings from Slack, with Tray pulling data from multiple systems and generating an executive brief.

Summary written by usedby from the source page, in English. The figures are those of Tray.io and Zuora, not ours.

> Using Tray, Zuora built an AI-driven workflow that orchestrates this process end-to-end. A user initiates a request in Slack. Tray identifies the relevant systems, retrieves structured data, applies AI reasoning to synthesize insights, and generates a formatted executive brief.

- **170+ hours**: “The workflow processes multiple briefs per week and reclaims 170+ hours weekly, equivalent to 2–4 full-time employees’ capacity.”
- **200**: “Zuora, an industry leader in solutions for modern recurring revenue businesses, runs more than 200 SaaS applications across its enterprise landscape.”
- **10 days**: ““We can actually deliver on integration requests in fewer than 10 days.””

> We can have integrations up and running faster than ever before
>
> Mark Gill, Head of Infrastructure and Services

Source: [tray.ai](https://tray.ai/customers/zuora/), captured 2026-10-16.

> As we roll MCP out, I don't want end users thinking about which system they're authenticating to or what tools they have access to. Tray's Dynamic Authentication lets us scale agents across the enterprise without compromising on user-level permissions.
>
> Mark Gill, Head of Infrastructure

Source: [tray.ai](https://tray.ai/), captured 2026-10-05.

## What usedby checked

We compared the story with its live page on 2026-10-16.

- Checked: the figure 23 hours is printed word for word on the page, near the name of Zuora.
- Checked: the passage quoted above is copied word for word from the page, near the name of Zuora.
- Checked: each number in our summary is printed on the page.
- Checked: the publication date is read from the page’s own metadata, never guessed.
- Checked: Zuora uses Tray.io. Confirmed line. Latest check across sources: 2026-10-16.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/zuora-tray-io · How we check: https://www.usedby.ai/methodology