# What AI does Airbnb use?

Airbnb uses 12 AI tools on usedby: 1 confirmed, 10 observed and 1 signal. Tools: incident.io, Clay, Figma, Lindy, Retool, Sonar, Tana and Tray.io and 4 others. Latest check 2026-10-08: 10 of 12 public lines checked.

- Industry: [Travel & Hospitality](https://www.usedby.ai/companies/industry/travel-hospitality.md)
- Website: [airbnb.com](https://airbnb.com)
- Public sources: 18

## AI tools

Each line links to the public page that shows the company with the tool. Every line is a customer, at one of three proof levels: confirmed (a case study, a named quote or a press release), observed (the vendor shows the company on its own pages) or signal (a job post shows the company's employees use the tool, the weakest proof). The first public proof is not an adoption date.

| Tool | Category | Proof | First public proof | Source |
|---|---|---|---|---|
| [incident.io](https://www.usedby.ai/tools/incident-io.md) | IT Service Management | Confirmed | — | [incident.io](https://incident.io/pricing), captured 2026-10-07 |
| [Clay](https://www.usedby.ai/tools/clay.md) | Sales Prospecting & Enrichment | Observed | — | [clay.com](https://www.clay.com/customers) |
| [Figma](https://www.usedby.ai/tools/figma.md) | Design & UI/UX | Observed | On or before October 2024 | [figma.com](https://www.figma.com/pricing/), captured 2026-10-08 |
| [Lindy](https://www.usedby.ai/tools/lindy.md) | Autonomous Workflow Agents | Observed | — | [lindy.ai](https://www.lindy.ai/), captured 2026-10-07 |
| [Retool](https://www.usedby.ai/tools/retool.md) | No-Code & Internal Tools | Observed | — | [retool.com](https://retool.com/customers), captured 2026-10-08 |
| [Sonar](https://www.usedby.ai/tools/sonar.md) | Code Quality & Security | Observed | — | [sonarsource.com](https://www.sonarsource.com/company/customers/), captured 2026-10-07 |
| [Tana](https://www.usedby.ai/tools/tana.md) | Meeting Assistants | Observed | — | [outliner.tana.inc](https://outliner.tana.inc/pricing), captured 2026-10-08 |
| [Tray.io](https://www.usedby.ai/tools/tray-io.md) | Automation & Integration | Observed | — | [tray.ai](https://tray.ai/), captured 2026-10-05 |
| [Wordtune](https://www.usedby.ai/tools/wordtune.md) | General Writing Assistants | Observed | — | [wordtune.com](https://www.wordtune.com/customers) |
| [Zendesk AI](https://www.usedby.ai/tools/zendesk-ai.md) | Customer Service Automation | Observed | — | [zendesk.com](https://www.zendesk.com/pricing/), captured 2026-10-05 |
| [ZoomInfo](https://www.usedby.ai/tools/zoominfo.md) | Sales Prospecting & Enrichment | Observed | — | [zoominfo.com](https://www.zoominfo.com/pricing), captured 2026-10-08 |
| [Claude](https://www.usedby.ai/tools/claude.md) | Foundation Models (LLMs) | Signal | Job post, July 2026 | [careers.airbnb.com](https://careers.airbnb.com/positions/8053132?gh_jid=8053132), captured 2026-10-04 |

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Source: https://www.usedby.ai/companies/airbnb · How we check: https://www.usedby.ai/methodology