# What AI does Deutsche Telekom use?

Deutsche Telekom uses 12 AI tools on usedby: 7 confirmed, 5 observed and 0 signals. Tools: Eightfold, ElevenLabs, Harvey, Qdrant, Rasa, Resemble, Sprinklr and Decagon and 4 others. Latest check 2026-10-08: 10 of 12 public lines checked.

- Industry: [Telecommunications](https://www.usedby.ai/companies/industry/telecommunications.md)
- Website: [telekom.com](https://telekom.com)
- Public sources: 24

## AI tools

Each line links to the public page that shows the company with the tool. Every line is a customer, at one of three proof levels: confirmed (a case study, a named quote or a press release), observed (the vendor shows the company on its own pages) or signal (a job post shows the company's employees use the tool, the weakest proof). The first public proof is not an adoption date.

| Tool | Category | Proof | First public proof | Source |
|---|---|---|---|---|
| [Eightfold](https://www.usedby.ai/tools/eightfold.md) | Recruiting & Talent Acquisition | Confirmed | — | [eightfold.ai](https://eightfold.ai/customers/customer-stories/), captured 2026-10-05 |
| [ElevenLabs](https://www.usedby.ai/tools/elevenlabs.md) | Voice Generation & Audio | Confirmed | On or before May 2025 | [elevenlabs.io](https://elevenlabs.io/customer-stories), captured 2026-10-05 |
| [Harvey](https://www.usedby.ai/tools/harvey.md) | Legal AI | Confirmed | On or before October 2024 | [harvey.ai](https://www.harvey.ai/customers/deutsche-telekom), captured 2026-10-08 |
| [Qdrant](https://www.usedby.ai/tools/qdrant.md) | Vector Databases | Confirmed | On or before April 2025 | [qdrant.tech](https://qdrant.tech/customers/), captured 2026-10-05 |
| [Rasa](https://www.usedby.ai/tools/rasa.md) | Chatbots & Live Chat | Confirmed | — | [rasa.com](https://rasa.com/customers/deutsche-telekom-cs), captured 2026-10-08 |
| [Resemble](https://www.usedby.ai/tools/resemble.md) | Voice Generation & Audio | Confirmed | — | [resemble.ai](https://www.resemble.ai/), captured 2026-10-04 |
| [Sprinklr](https://www.usedby.ai/tools/sprinklr.md) | Customer Service Automation | Confirmed | — | [sprinklr.com](https://www.sprinklr.com/stories/deutsche-telekom/), captured 2026-10-08 |
| [Decagon](https://www.usedby.ai/tools/decagon.md) | Customer Service Automation | Observed | — | [decagon.ai](https://decagon.ai/case-studies), captured 2026-10-07 |
| [Fetcher](https://www.usedby.ai/tools/fetcher.md) | Recruiting & Talent Acquisition | Observed | — | [fetcher.ai](https://fetcher.ai/), captured 2026-10-07 |
| [Flux](https://www.usedby.ai/tools/flux.md) | Image Generation & Editing | Observed | — | [blackforestlabs.ai](https://blackforestlabs.ai/customers) |
| [Glean](https://www.usedby.ai/tools/glean.md) | Knowledge & Internal Search | Observed | — | [glean.com](https://www.glean.com/customers) |
| [LiveKit](https://www.usedby.ai/tools/livekit.md) | Speech & Audio API | Observed | — | [livekit.com](https://livekit.com/customers), captured 2026-10-08 |

## Published results

Reviewed stories only. A figure is quoted with its label; usedby did not measure it.

- [Rasa](https://www.usedby.ai/case-studies/deutsche-telekom-rasa-2.md): **38M+** interactions handled by AI (Vendor case study, captured by usedby 2026-10-08)
- [Rasa](https://www.usedby.ai/case-studies/deutsche-telekom-rasa.md): **50%** of inquiries resolved autonomously (Vendor case study, captured by usedby 2026-10-08)
- [Sprinklr](https://www.usedby.ai/case-studies/deutsche-telekom-sprinklr.md): story without a checked figure. (Vendor case study, captured by usedby 2026-10-08)

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Source: https://www.usedby.ai/companies/deutsche-telekom · How we check: https://www.usedby.ai/methodology