# What AI does Doordash use?

Doordash uses 27 AI tools on usedby: 9 confirmed, 18 observed and 0 signals. Tools: AWS Bedrock, Giga, HubSpot, Modal, Observe Ai, Replicant, Resolve and Retool and 19 others. Latest check 2026-10-08: 26 of 27 public lines checked.

- Industry: [Logistics & Supply Chain](https://www.usedby.ai/companies/industry/logistics-supply-chain.md)
- Website: [doordash.com](https://doordash.com)
- Public sources: 56

## AI tools

Each line links to the public page that shows the company with the tool. Every line is a customer, at one of three proof levels: confirmed (a case study, a named quote or a press release), observed (the vendor shows the company on its own pages) or signal (a job post shows the company's employees use the tool, the weakest proof). The first public proof is not an adoption date.

| Tool | Category | Proof | First public proof | Source |
|---|---|---|---|---|
| [AWS Bedrock](https://www.usedby.ai/tools/aws-bedrock.md) | LLM Inference | Confirmed | — | [aws.amazon.com](https://aws.amazon.com/solutions/case-studies/doordash-bedrock-case-study/), captured 2026-10-03 |
| [Giga](https://www.usedby.ai/tools/giga.md) | Customer Service Automation | Confirmed | — | [giga.ai](https://giga.ai/), captured 2026-10-07 |
| [HubSpot](https://www.usedby.ai/tools/hubspot.md) | Sales Prospecting & Enrichment | Confirmed | — | [hubspot.com](https://www.hubspot.com/case-studies/doordash), captured 2026-10-05 |
| [Modal](https://www.usedby.ai/tools/modal.md) | LLM Inference | Confirmed | — | [modal.com](https://modal.com/customers), captured 2026-10-05 |
| [Observe Ai](https://www.usedby.ai/tools/observe-ai.md) | Customer Service Automation | Confirmed | — | [observe.ai](https://www.observe.ai/customers/doordash-scales-customer-centric-ai-across-19-000-agents-with-nearly-100-automated-quality-coverage), captured 2026-10-05 |
| [Replicant](https://www.usedby.ai/tools/replicant.md) | AI Phone Agents | Confirmed | — | [replicant.com](https://replicant.com/customer-stories), captured 2026-10-08 |
| [Resolve](https://www.usedby.ai/tools/resolve.md) | Internal IT Support | Confirmed | — | [resolve.ai](https://resolve.ai/customers/doordash), captured 2026-10-04 |
| [Retool](https://www.usedby.ai/tools/retool.md) | No-Code & Internal Tools | Confirmed | On or before August 2020 | [retool.com](https://retool.com/customers), captured 2026-10-08 |
| [Within (formerly Klarity)](https://www.usedby.ai/tools/within.md) | Document & Process Intelligence | Confirmed | — | [within.ai](https://www.within.ai/), captured 2026-10-08 |
| [Arize AI](https://www.usedby.ai/tools/arize-ai.md) | LLM Ops & Frameworks | Observed | — | [arize.com](https://arize.com/pricing/), captured 2026-10-05 |
| [Coda](https://www.usedby.ai/tools/coda.md) | Project & Workspace Mgmt | Observed | — | [superhuman.com](https://superhuman.com/plans/docs?source=coda.io), captured 2026-10-04 |
| [Cursor](https://www.usedby.ai/tools/cursor.md) | AI Code Editors | Observed | On or before February 2026 | [cursor.com](https://cursor.com/customers), captured 2026-10-02 |
| [Factory](https://www.usedby.ai/tools/factory.md) | Autonomous Coding Agents | Observed | — | [factory.com](https://factory.com/), captured 2026-10-05 |
| [Fireworks AI](https://www.usedby.ai/tools/fireworks-ai.md) | LLM Inference | Observed | — | [fireworks.ai](https://fireworks.ai/customers), captured 2026-10-05 |
| [FloQast](https://www.usedby.ai/tools/floqast.md) | Finance & Accounting AI | Observed | On or before December 2025 | [floqast.com](https://www.floqast.com/stories), captured 2026-10-07 |
| [Gem](https://www.usedby.ai/tools/gem.md) | Recruiting & Talent Acquisition | Observed | — | [gem.com](https://www.gem.com/company/customers), captured 2026-10-06 |
| [Hightouch](https://www.usedby.ai/tools/hightouch.md) | Data Cloud & Analytics | Observed | — | [hightouch.com](https://hightouch.com/pricing), captured 2026-10-07 |
| [Intercom](https://www.usedby.ai/tools/intercom.md) | Customer Service Automation | Observed | On or before April 2026 | [intercom.com](https://www.intercom.com/customers), captured 2026-10-08 |
| [Ivo](https://www.usedby.ai/tools/ivo.md) | Legal AI | Observed | — | [ivo.ai](https://www.ivo.ai/customer-stories), captured 2026-10-07 |
| [Photoroom](https://www.usedby.ai/tools/photoroom.md) | Image Generation & Editing | Observed | — | [photoroom.com](https://www.photoroom.com/), captured 2026-10-04 |
| [QA Wolf](https://www.usedby.ai/tools/qa-wolf.md) | Code Quality & Security | Observed | — | [qawolf.com](https://www.qawolf.com/pricing), captured 2026-10-07 |
| [SentinelOne](https://www.usedby.ai/tools/sentinelone.md) | AI Cyber Defense | Observed | — | [sentinelone.com](https://www.sentinelone.com/customers/#cq=i1), captured 2026-10-05 |
| [Snowflake](https://www.usedby.ai/tools/snowflake.md) | Data Cloud & Analytics | Observed | — | [snowflake.com](https://www.snowflake.com/en/), captured 2026-10-02 |
| [Superhuman](https://www.usedby.ai/tools/superhuman.md) | AI Email Clients | Observed | — | [superhuman.com](https://superhuman.com/), captured 2026-10-03 |
| [Tana](https://www.usedby.ai/tools/tana.md) | Meeting Assistants | Observed | — | [outliner.tana.inc](https://outliner.tana.inc/pricing), captured 2026-10-08 |
| [Warp](https://www.usedby.ai/tools/warp.md) | AI Code Editors | Observed | — | [warp.dev](https://www.warp.dev/customers), captured 2026-10-06 |
| [Wordtune](https://www.usedby.ai/tools/wordtune.md) | General Writing Assistants | Observed | — | [wordtune.com](https://www.wordtune.com/customers) |

## Published results

Reviewed stories only. A figure is quoted with its label; usedby did not measure it.

- [Within (formerly Klarity)](https://www.usedby.ai/case-studies/doordash-within.md): **3,800+** Processes analyzed and documented (Vendor case study, captured by usedby 2026-10-08)
- [Observe Ai](https://www.usedby.ai/case-studies/doordash-observe-ai.md): **~100%** Customer interactions automatically evaluated (Vendor case study, captured by usedby 2026-10-05)
- [HubSpot](https://www.usedby.ai/case-studies/doordash-hubspot.md): **3 days** Time saved with every email campaign produced (Vendor case study, captured by usedby 2026-10-05)
- [AWS Bedrock](https://www.usedby.ai/case-studies/building-a-generative-ai-contact-center-solution-f.md): **50x** increase in testing capacity (Vendor case study, captured by usedby 2026-10-03)

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Source: https://www.usedby.ai/companies/doordash · How we check: https://www.usedby.ai/methodology