# What airlines use for AI agents for customer service usedby lists 15 Airlines & Aviation Services companies using 9 AI agents for customer service tools. The most used is Cognigy: 5 of the 15 Airlines & Aviation Services companies on usedby, every proof level counted. These are counts of the companies usedby tracks, not a market share. Data as of 2026-10-29. ## Largest and best-proven users Two labelled views of the same companies. Neither is a score. ### Largest companies By employee range. Size known for 11 of 15. | Company | Proof | Employees | Tools | Last check | |---|---|---|---|---| | [American Airlines](https://www.usedby.ai/companies/american-airlines.md) | Confirmed | 10,001+ | ASAPP, Decagon | 2026-10-24 | | [Lufthansa](https://www.usedby.ai/companies/lufthansa.md) | Confirmed | 10,001+ | Cognigy | 2026-10-24 | | [JetBlue](https://www.usedby.ai/companies/jetblue.md) | Confirmed | 10,001+ | ASAPP | 2026-10-07 | ### Strongest proof Confirmed or declared: 5 of 15. This view filters what you read, never what is counted. | Company | Proof | Employees | Tools | Last check | |---|---|---|---|---| | [Philippine Airlines](https://www.usedby.ai/companies/philippine-airlines.md) | Confirmed | 5,001–10,000 | Sierra | 2026-10-25 | | [American Airlines](https://www.usedby.ai/companies/american-airlines.md) | Confirmed | 10,001+ | ASAPP, Decagon | 2026-10-24 | | [Frontier Airlines](https://www.usedby.ai/companies/frontier-airlines.md) | Confirmed | 5,001–10,000 | Cognigy | 2026-10-24 | ## Ranking Tools ranked by the companies of the 15 Airlines & Aviation Services companies on usedby that use them. Each company counts once per tool, at its strongest proof. Ties go to more confirmed, then declared, then observed companies. | # | Tool | Companies | Confirmed | Declared | Observed | Job posts only | Last check | |---|---|---|---|---|---|---|---| | 1 | [Cognigy](https://www.usedby.ai/tools/cognigy.md) | 5 | 2 | 0 | 3 | 0 | 2026-10-24 | | 2 | [ASAPP](https://www.usedby.ai/tools/asapp.md) | 2 | 2 | 0 | 0 | 0 | 2026-10-07 | | 3 | [Ada](https://www.usedby.ai/tools/ada.md) | 2 | 0 | 0 | 2 | 0 | 2026-10-24 | | 4 | [Decagon](https://www.usedby.ai/tools/decagon.md) | 2 | 0 | 0 | 2 | 0 | 2026-10-24 | | 5 | [Netomi](https://www.usedby.ai/tools/netomi.md) | 2 | 0 | 0 | 2 | 0 | 2026-10-28 | | 6 | [Sierra](https://www.usedby.ai/tools/sierra.md) | 1 | 1 | 0 | 0 | 0 | 2026-10-25 | | 7 | [LivePerson](https://www.usedby.ai/tools/live-person.md) | 1 | 0 | 0 | 1 | 0 | 2026-10-24 | | 8 | [Parloa](https://www.usedby.ai/tools/parloa.md) | 1 | 0 | 0 | 1 | 0 | 2026-10-29 | | 9 | [Yellow.ai](https://www.usedby.ai/tools/yellow-ai.md) | 1 | 0 | 0 | 1 | 0 | 2026-10-27 | ## Customers per tool Every line is a customer, at one of three proof levels: confirmed (a case study, a named quote, a press release, or the company's own public account of using the tool (its own site, or a post by one of its executives, VP or above)), observed (the vendor shows the company on its own pages) or signal (a job post shows the company's employees use the tool, the weakest proof). A line the company declared to usedby itself, or that it lists as a sub-processor on its own legal page, is marked declared. A signal is never a case study or a vendor listing. Strongest proof first. "Last check" is the later of the line's re-verification and its latest capture. | Tool | Company | Proof | Source | Last check | |---|---|---|---|---| | Cognigy | [Lufthansa](https://www.usedby.ai/companies/lufthansa.md) | Confirmed | [cognigy.com](https://www.cognigy.com/en/case-study/lufthansa), captured 2026-10-02 | 2026-10-24 | | Cognigy | [Frontier Airlines](https://www.usedby.ai/companies/frontier-airlines.md) | Confirmed | [cognigy.com](https://www.cognigy.com/en/case-study/frontier-airlines), captured 2026-10-02 | 2026-10-24 | | Cognigy | [Munich Airport](https://www.usedby.ai/companies/munich-airport.md) | Observed | [cognigy.com](https://www.cognigy.com/customer-success-stories), captured 2026-10-24 | 2026-10-24 | | Cognigy | [Swiss](https://www.usedby.ai/companies/swiss.md) | Observed | [cognigy.com](https://www.cognigy.com/), captured 2026-10-24 | 2026-10-24 | | Cognigy | [Vueling](https://www.usedby.ai/companies/vueling.md) | Observed | [cognigy.com](https://www.cognigy.com/), captured 2026-10-24 | 2026-10-24 | | ASAPP | [American Airlines](https://www.usedby.ai/companies/american-airlines.md) | Confirmed | [asapp.com](https://www.asapp.com/case-studies/american-case-study), captured 2026-10-07 | 2026-10-07 | | ASAPP | [JetBlue](https://www.usedby.ai/companies/jetblue.md) | Confirmed | [asapp.com](https://www.asapp.com/case-studies/american-case-study), captured 2026-10-07 | 2026-10-07 | | Ada | [Malaysia Airlines](https://www.usedby.ai/companies/malaysia-air.md) | Observed | [ada.cx](https://www.ada.cx/wall-of-love/), captured 2026-10-24 | 2026-10-24 | | Ada | [Cebu Pacific](https://www.usedby.ai/companies/cebu-pacific.md) | Observed | [ada.cx](https://www.ada.cx/wall-of-love/), captured 2026-10-24 | 2026-10-24 | | Decagon | [American Airlines](https://www.usedby.ai/companies/american-airlines.md) | Observed | [decagon.ai](https://decagon.ai/case-studies), captured 2026-10-24 | 2026-10-24 | | Decagon | [Delta](https://www.usedby.ai/companies/delta.md) | Observed | [decagon.ai](https://decagon.ai/case-studies), captured 2026-10-24 | 2026-10-24 | | Netomi | [United Airlines](https://www.usedby.ai/companies/united-airlines.md) | Observed | [netomi.com](https://www.netomi.com/), captured 2026-10-08 | 2026-10-28 | | Netomi | [Delta](https://www.usedby.ai/companies/delta.md) | Observed | [netomi.com](https://www.netomi.com/), captured 2026-10-08 | 2026-10-28 | | Sierra | [Philippine Airlines](https://www.usedby.ai/companies/philippine-airlines.md) | Confirmed | [sierra.ai](https://sierra.ai/customers/philippine-airlines), captured 2026-10-09 | 2026-10-25 | | LivePerson | [Spirit Airlines](https://www.usedby.ai/companies/spirit-airlines.md) | Observed | [liveperson.com](https://www.liveperson.com/resources/customers/), captured 2026-10-23 | 2026-10-24 | | Parloa | [BER Airport](https://www.usedby.ai/companies/ber-airport.md) | Observed | [parloa.com](https://www.parloa.com/customers/), captured 2026-10-29 | 2026-10-29 | | Yellow.ai | [Air Asia](https://www.usedby.ai/companies/air-asia.md) | Observed | [yellow.ai](https://yellow.ai/case-study/), captured 2026-10-27 | 2026-10-27 | ## Method Public customer lines of active AI agents for customer service tools at companies classified in Airlines & Aviation Services. No software vendor had to be left out. Company mix by strongest proof: 5 confirmed, 0 declared, 10 observed and 0 signals. ## Questions ### Which AI agents for customer service tools do Airlines & Aviation Services companies use most? Cognigy leads: 5 of the 15 Airlines & Aviation Services companies on usedby that use AI agents for customer service tools use it. Next: ASAPP (2), Ada (2), Decagon (2), and Netomi (2). ### How many Airlines & Aviation Services companies use AI agents for customer service tools? 15 Airlines & Aviation Services companies on usedby use at least one of 9 AI agents for customer service tools. It counts the companies usedby tracks. ### What proof backs these lines? Of the 15 companies, each counted at its strongest proof: 5 confirmed, 0 declared, 10 observed and 0 known from a job post. ### How does usedby build this ranking? usedby counts each Airlines & Aviation Services company once per tool, from public proof: case studies, press releases, the company's own site or its declaration to usedby, vendor customer pages and job posts. Every line shows its proof and the date usedby last checked it. AI agents for customer service across all of Transportation: [Transportation](https://www.usedby.ai/companies/industry/transportation/customer-service-automation.md) (57) Industry page: https://www.usedby.ai/companies/industry/airlines-aviation-services.md · Category page: https://www.usedby.ai/tools/category/customer-service-automation.md --- Source: https://www.usedby.ai/companies/industry/airlines-aviation-services/customer-service-automation · How we check: https://www.usedby.ai/methodology