# Help desks tools used by Artificial Intelligence companies usedby lists 21 Artificial Intelligence companies using 3 Help desks tools. The most used is Pylon: 9 of the 21 Artificial Intelligence companies on usedby, every proof level counted. These are counts of the companies usedby tracks, not a market share. Data as of 2026-10-25. ## Ranking Tools ranked by the companies of the 21 Artificial Intelligence companies on usedby that use them. Each company counts once per tool, at its strongest proof. Ties go to more confirmed, then declared, then observed companies. | # | Tool | Companies | Confirmed | Declared | Observed | Job posts only | Last check | |---|---|---|---|---|---|---|---| | 1 | [Pylon](https://www.usedby.ai/tools/pylon.md) | 9 | 3 | 0 | 6 | 0 | 2026-10-25 | | 2 | [Intercom](https://www.usedby.ai/tools/intercom.md) | 9 | 2 | 0 | 7 | 0 | 2026-10-24 | | 3 | [DevRev](https://www.usedby.ai/tools/devrev.md) | 3 | 3 | 0 | 0 | 0 | 2026-10-24 | ## Customers per tool Every line is a customer, at one of three proof levels: confirmed (a case study, a named quote, a press release, or the company's own public account of using the tool (its own site, or a post by one of its executives, VP or above)), observed (the vendor shows the company on its own pages) or signal (a job post shows the company's employees use the tool, the weakest proof). A line the company declared to usedby itself is marked declared. A signal is never a case study or a vendor listing. Strongest proof first. "Last check" is the later of the line's re-verification and its latest capture. | Tool | Company | Proof | Source | Last check | |---|---|---|---|---| | Pylon | [Ada](https://www.usedby.ai/companies/ada.md) | Confirmed | [usepylon.com](https://www.usepylon.com/case-study/ada), captured 2026-10-08 | 2026-10-25 | | Pylon | [Retell AI](https://www.usedby.ai/companies/retell-ai.md) | Confirmed | [usepylon.com](https://www.usepylon.com/case-study/retell-ai), captured 2026-10-08 | 2026-10-25 | | Pylon | [Vellum](https://www.usedby.ai/companies/vellum.md) | Confirmed | [usepylon.com](https://www.usepylon.com/case-study/vellum), captured 2026-10-08 | 2026-10-25 | | Pylon | [Applied Intuition](https://www.usedby.ai/companies/applied-intuition.md) | Observed | [usepylon.com](https://www.usepylon.com/pricing), captured 2026-10-25 | 2026-10-25 | | Pylon | [AssemblyAI](https://www.usedby.ai/companies/assemblyai.md) | Observed | [usepylon.com](https://www.usepylon.com/pricing), captured 2026-10-25 | 2026-10-25 | | Pylon | [fal](https://www.usedby.ai/companies/fal.md) | Observed | [usepylon.com](https://www.usepylon.com/pricing), captured 2026-10-25 | 2026-10-25 | | Pylon | [Together AI](https://www.usedby.ai/companies/together-ai.md) | Observed | [usepylon.com](https://www.usepylon.com/pricing), captured 2026-10-25 | 2026-10-25 | | Pylon | [Wispr Flow](https://www.usedby.ai/companies/wispr-flow.md) | Observed | [usepylon.com](https://www.usepylon.com/pricing), captured 2026-10-25 | 2026-10-25 | | Pylon | [Baseten](https://www.usedby.ai/companies/baseten.md) | Observed | [usepylon.com](https://www.usepylon.com/pricing), captured 2026-10-25 | 2026-10-25 | | Intercom | [AI21 Labs](https://www.usedby.ai/companies/ai21-labs.md) | Confirmed | [intercom.com](https://www.intercom.com/customers/ai21-labs), captured 2026-10-08 | 2026-10-24 | | Intercom | [Fathom](https://www.usedby.ai/companies/fathom.md) | Confirmed | [intercom.com](https://www.intercom.com/customers/fathom), captured 2026-10-08 | 2026-10-24 | | Intercom | [Anthropic](https://www.usedby.ai/companies/anthropic.md) | Observed | [intercom.com](https://www.intercom.com/customers), captured 2026-10-24 | 2026-10-24 | | Intercom | [Perplexity](https://www.usedby.ai/companies/perplexity.md) | Observed | [intercom.com](https://www.intercom.com/pricing), captured 2026-10-24 | 2026-10-24 | | Intercom | [Fin](https://www.usedby.ai/companies/fin.md) | Observed | [intercom.com](https://www.intercom.com/customers), captured 2026-10-08 | 2026-10-08 | | Intercom | [Gamma](https://www.usedby.ai/companies/gamma.md) | Observed | [intercom.com](https://www.intercom.com/pricing), captured 2026-10-24 | 2026-10-24 | | Intercom | [Glean](https://www.usedby.ai/companies/glean.md) | Observed | [intercom.com](https://www.intercom.com/pricing), captured 2026-10-24 | 2026-10-24 | | Intercom | [Hatz AI](https://www.usedby.ai/companies/hatz-ai.md) | Observed | [intercom.com](https://www.intercom.com/customers), captured 2026-10-24 | 2026-10-24 | | Intercom | [Lovable](https://www.usedby.ai/companies/lovable.md) | Observed | [intercom.com](https://www.intercom.com/customers), captured 2026-10-24 | 2026-10-24 | | DevRev | [Uniphore](https://www.usedby.ai/companies/uniphore.md) | Confirmed | [devrev.ai](https://devrev.ai/customers/uniphore), captured 2026-10-24 | 2026-10-24 | | DevRev | [Deepdub](https://www.usedby.ai/companies/deepdub.md) | Confirmed | [devrev.ai](https://devrev.ai/customers/deepdub), captured 2026-10-09 | 2026-10-24 | | DevRev | [Pixee](https://www.usedby.ai/companies/pixee.md) | Confirmed | [devrev.ai](https://devrev.ai/customers/pixee), captured 2026-10-09 | 2026-10-24 | ## Method Public customer lines of active Help desks tools at companies classified in Artificial Intelligence. No software vendor had to be left out. Company mix by strongest proof: 8 confirmed, 0 declared, 13 observed and 0 signals. ## Questions ### Which Help desks tools do Artificial Intelligence companies use most? Pylon leads: 9 of the 21 Artificial Intelligence companies on usedby that use Help desks tools use it. Next: Intercom (9) and DevRev (3). ### How many Artificial Intelligence companies use Help desks tools? 21 Artificial Intelligence companies on usedby use at least one of 3 Help desks tools. It counts the companies usedby tracks. ### What proof backs these lines? Of the 21 companies, each counted at its strongest proof: 8 confirmed, 0 declared, 13 observed and 0 known from a job post. ### How does usedby build this ranking? usedby counts each Artificial Intelligence company once per tool, from public proof: case studies, press releases, the company's own site or its declaration to usedby, vendor customer pages and job posts. Every line shows its proof and the date usedby last checked it. Industry page: https://www.usedby.ai/companies/industry/artificial-intelligence.md · Category page: https://www.usedby.ai/tools/category/helpdesk-platforms.md --- Source: https://www.usedby.ai/companies/industry/artificial-intelligence/helpdesk-platforms · How we check: https://www.usedby.ai/methodology