# Contact center AI tools used by Banking & Mortgages companies

usedby lists 47 Banking & Mortgages companies using 8 Contact center AI tools. The most used is Glia: 27 of the 47 Banking & Mortgages companies on usedby, every proof level counted. These are counts of the companies usedby tracks, not a market share. Data as of 2026-10-21.

## Ranking

Tools ranked by the companies of the 47 Banking & Mortgages companies on usedby that use them. Each company counts once per tool, at its strongest proof. Ties go to more confirmed, then declared, then observed companies.

| # | Tool | Companies | Confirmed | Declared | Observed | Job posts only | Last check |
|---|---|---|---|---|---|---|---|
| 1 | [Glia](https://www.usedby.ai/tools/glia.md) | 27 | 22 | 0 | 5 | 0 | 2026-10-19 |
| 2 | [Talkdesk](https://www.usedby.ai/tools/talkdesk.md) | 8 | 6 | 0 | 2 | 0 | 2026-10-19 |
| 3 | [CallMiner](https://www.usedby.ai/tools/callminer.md) | 4 | 0 | 0 | 4 | 0 | 2026-10-18 |
| 4 | [Balto](https://www.usedby.ai/tools/balto.md) | 2 | 1 | 0 | 1 | 0 | 2026-10-07 |
| 5 | [Observe.AI](https://www.usedby.ai/tools/observe-ai.md) | 2 | 1 | 0 | 1 | 0 | 2026-10-20 |
| 6 | [Sanas](https://www.usedby.ai/tools/sanas.md) | 2 | 1 | 0 | 1 | 0 | 2026-10-18 |
| 7 | [Cresta](https://www.usedby.ai/tools/cresta.md) | 1 | 1 | 0 | 0 | 0 | 2026-10-21 |
| 8 | [Sprinklr](https://www.usedby.ai/tools/sprinklr.md) | 1 | 1 | 0 | 0 | 0 | 2026-10-19 |

## Customers per tool

Every line is a customer, at one of three proof levels: confirmed (a case study, a named quote, a press release, or the company's own public account of using the tool (its own site, or a post by one of its executives, VP or above)), observed (the vendor shows the company on its own pages) or signal (a job post shows the company's employees use the tool, the weakest proof). A line the company declared to usedby itself is marked declared. A signal is never a case study or a vendor listing. Strongest proof first. "Last check" is the later of the line's re-verification and its latest capture.

| Tool | Company | Proof | Source | Last check |
|---|---|---|---|---|
| Glia | [Acadia Federal Credit Union](https://www.usedby.ai/companies/acadia-fcu.md) | Confirmed | [glia.com](https://www.glia.com/case-study/acadia-fcu), captured 2026-10-19 | 2026-10-19 |
| Glia | [AmeriCU](https://www.usedby.ai/companies/americu-credit-union.md) | Confirmed | [glia.com](https://www.glia.com/case-study/americu), captured 2026-10-19 | 2026-10-19 |
| Glia | [Azura](https://www.usedby.ai/companies/azura-cu.md) | Confirmed | [glia.com](https://www.glia.com/case-study/azura-credit-union), captured 2026-10-19 | 2026-10-19 |
| Glia | [Bank of Guam](https://www.usedby.ai/companies/bank-of-guam.md) | Confirmed | [glia.com](https://www.glia.com/case-study/service-1st), captured 2026-10-08 | 2026-10-08 |
| Glia | [Busey Bank](https://www.usedby.ai/companies/busey-bank.md) | Confirmed | [glia.com](https://www.glia.com/case-study/busey-bank), captured 2026-10-19 | 2026-10-19 |
| Glia | [Columbia Credit Union](https://www.usedby.ai/companies/columbia-credit-union.md) | Confirmed | [glia.com](https://www.glia.com/case-study/columbia-cu), captured 2026-10-19 | 2026-10-19 |
| Glia | [Community First](https://www.usedby.ai/companies/community-first.md) | Confirmed | [glia.com](https://www.glia.com/case-study/community-firsts-human-centric-digital-strategy-fuels-rapid-growth), captured 2026-10-19 | 2026-10-19 |
| Glia | [DATCU](https://www.usedby.ai/companies/datcu.md) | Confirmed | [glia.com](https://www.glia.com/case-study/datcu-enhances-member-experiences-online-with-digital-customer-service), captured 2026-10-19 | 2026-10-19 |
| Glia | [Expedition](https://www.usedby.ai/companies/expedition-credit-union.md) | Confirmed | [glia.com](https://www.glia.com/case-study/expedition-cu), captured 2026-10-19 | 2026-10-19 |
| Glia | [Granite CU](https://www.usedby.ai/companies/granite-cu.md) | Confirmed | [glia.com](https://www.glia.com/case-study/granite-cu), captured 2026-10-19 | 2026-10-19 |
| Glia | [Gulf Coast Educators Federal Credit Union](https://www.usedby.ai/companies/gulf-coast-educators-federal-credit-union.md) | Confirmed | [glia.com](https://www.glia.com/case-study/gulf-coast-educators-fcu-digital-customer-service), captured 2026-10-19 | 2026-10-19 |
| Glia | [Harvard FCU](https://www.usedby.ai/companies/harvard-federal-credit-union.md) | Confirmed | [glia.com](https://www.glia.com/case-study/huecu), captured 2026-10-19 | 2026-10-19 |
| Glia | [Heartland Credit Union](https://www.usedby.ai/companies/heartland-credit-union.md) | Confirmed | [glia.com](https://www.glia.com/case-study/service-1st), captured 2026-10-08 | 2026-10-08 |
| Glia | [Listerhill](https://www.usedby.ai/companies/listerhill-credit-union.md) | Confirmed | [glia.com](https://www.glia.com/case-study/listerhill-cu), captured 2026-10-19 | 2026-10-19 |
| Glia | [Live Oak Bank](https://www.usedby.ai/companies/live-oak-bank.md) | Confirmed | [glia.com](https://www.glia.com/case-study/live-oak-bank), captured 2026-10-08 | 2026-10-08 |
| Glia | [OneMain Financial](https://www.usedby.ai/companies/onemain-financial.md) | Confirmed | [glia.com](https://www.glia.com/case-study/omf), captured 2026-10-19 | 2026-10-19 |
| Glia | [Service 1st Federal Credit Union](https://www.usedby.ai/companies/service-1st-federal-credit-union.md) | Confirmed | [glia.com](https://www.glia.com/case-study/service-1st), captured 2026-10-08 | 2026-10-08 |
| Glia | [Signal Financial](https://www.usedby.ai/companies/signal-financial.md) | Confirmed | [glia.com](https://www.glia.com/case-study/signal-financial), captured 2026-10-19 | 2026-10-19 |
| Glia | [Silver State Schools Credit Union](https://www.usedby.ai/companies/silver-state-schools-credit-union.md) | Confirmed | [glia.com](https://www.glia.com/case-study/silver-state-schools-credit-union), captured 2026-10-19 | 2026-10-19 |
| Glia | [Texas Tech Federal Credit Union](https://www.usedby.ai/companies/texas-tech-federal-credit-union.md) | Confirmed | [glia.com](https://www.glia.com/case-study/texas-tech-fcu), captured 2026-10-19 | 2026-10-19 |
| Glia | [Thomaston Savings Bank](https://www.usedby.ai/companies/thomaston-savings-bank.md) | Confirmed | [glia.com](https://www.glia.com/case-study/thomaston-savings-bank), captured 2026-10-08 | 2026-10-08 |
| Glia | [Unitus Community Credit Union](https://www.usedby.ai/companies/unitus-community-credit-union.md) | Confirmed | [glia.com](https://www.glia.com/case-study/unitus-community-credit-union), captured 2026-10-19 | 2026-10-19 |
| Glia | [Columbia Bank](https://www.usedby.ai/companies/columbia-bank.md) | Observed | [glia.com](https://www.glia.com/), captured 2026-10-08 | 2026-10-08 |
| Glia | [Fremont Bank](https://www.usedby.ai/companies/fremont-bank.md) | Observed | [glia.com](https://www.glia.com/), captured 2026-10-08 | 2026-10-08 |
| Glia | [Hills Bank](https://www.usedby.ai/companies/hills-bank.md) | Observed | [glia.com](https://www.glia.com/), captured 2026-10-08 | 2026-10-08 |
| Glia | [Liberty Bank](https://www.usedby.ai/companies/liberty-bank.md) | Observed | [glia.com](https://www.glia.com/), captured 2026-10-08 | 2026-10-08 |
| Glia | [Southern Bank](https://www.usedby.ai/companies/southern-bank.md) | Observed | [glia.com](https://www.glia.com/), captured 2026-10-08 | 2026-10-08 |
| Talkdesk | [Metro Finance](https://www.usedby.ai/companies/metro-finance.md) | Confirmed | [talkdesk.com](https://www.talkdesk.com/customers/metro-finance/), captured 2026-10-09 | 2026-10-19 |
| Talkdesk | [novobanco](https://www.usedby.ai/companies/novobanco.md) | Confirmed | [talkdesk.com](https://www.talkdesk.com/customers/novobanco/), captured 2026-10-09 | 2026-10-19 |
| Talkdesk | [Securityplus FCU](https://www.usedby.ai/companies/securityplus-fcu.md) | Confirmed | [talkdesk.com](https://www.talkdesk.com/customers/securityplus-fcu/), captured 2026-10-09 | 2026-10-09 |
| Talkdesk | [WaFd Bank](https://www.usedby.ai/companies/wafd-bank.md) | Confirmed | [talkdesk.com](https://www.talkdesk.com/customers/wafd-bank/), captured 2026-10-09 | 2026-10-19 |
| Talkdesk | [UNFCU](https://www.usedby.ai/companies/unfcu.md) | Confirmed | [talkdesk.com](https://www.talkdesk.com/customers/unfcu/), captured 2026-10-09 | 2026-10-19 |
| Talkdesk | [TowneBank](https://www.usedby.ai/companies/townebank.md) | Confirmed | [talkdesk.com](https://www.talkdesk.com/customers/townebank/), captured 2026-10-09 | 2026-10-19 |
| Talkdesk | [BankUnited](https://www.usedby.ai/companies/bankunited.md) | Observed | [talkdesk.com](https://www.talkdesk.com/), captured 2026-10-19 | 2026-10-19 |
| Talkdesk | [Credit Union 1](https://www.usedby.ai/companies/credit-union-1.md) | Observed | [talkdesk.com](https://www.talkdesk.com/), captured 2026-10-09 | 2026-10-09 |
| CallMiner | [Santander](https://www.usedby.ai/companies/santander.md) | Observed | [callminer.com](https://callminer.com/customers/customer-success), captured 2026-10-18 | 2026-10-18 |
| CallMiner | [African Bank](https://www.usedby.ai/companies/african-bank.md) | Observed | [callminer.com](https://callminer.com/customers/customer-success), captured 2026-10-18 | 2026-10-18 |
| CallMiner | [Pennymac](https://www.usedby.ai/companies/pennymac.md) | Observed | [callminer.com](https://callminer.com/customers/customer-success), captured 2026-10-18 | 2026-10-18 |
| CallMiner | [Vanquis](https://www.usedby.ai/companies/vanquis.md) | Observed | [callminer.com](https://callminer.com/customers/customer-success), captured 2026-10-18 | 2026-10-18 |
| Balto | [BrightBridge Credit Union](https://www.usedby.ai/companies/brightbridge-credit-union.md) | Confirmed | [balto.ai](https://www.balto.ai/case-study/brightbridges-playbook-for-consistently-outstanding-member-experience/), captured 2026-10-07 | 2026-10-07 |
| Balto | [EverBank](https://www.usedby.ai/companies/everbank.md) | Observed | [balto.ai](https://www.balto.ai/customers/), captured 2026-10-07 | 2026-10-07 |
| Observe.AI | [Central Bank](https://www.usedby.ai/companies/central-bank.md) | Confirmed | [observe.ai](https://www.observe.ai/customers/central-bank), captured 2026-10-10 | 2026-10-20 |
| Observe.AI | [Woodforest National Bank](https://www.usedby.ai/companies/woodforest-national-bank.md) | Observed | [observe.ai](https://www.observe.ai/customers), captured 2026-10-20 | 2026-10-20 |
| Sanas | [Onity Group](https://www.usedby.ai/companies/onity-group.md) | Confirmed | [sanas.ai](https://www.sanas.ai/customer-stories/onity-group), captured 2026-10-08 | 2026-10-18 |
| Sanas | [Huntington](https://www.usedby.ai/companies/huntington.md) | Observed | [sanas.ai](https://www.sanas.ai/customer-stories), captured 2026-10-18 | 2026-10-18 |
| Cresta | [Aqua Finance](https://www.usedby.ai/companies/aqua-finance.md) | Confirmed | [cresta.com](https://cresta.com/customers/brinks-home), captured 2026-10-21 | 2026-10-21 |
| Sprinklr | [Ally](https://www.usedby.ai/companies/ally.md) | Confirmed | [sprinklr.com](https://www.sprinklr.com/stories/ally-financial/), captured 2026-10-08 | 2026-10-19 |

## Method

Public customer lines of active Contact center AI tools at companies classified in Banking & Mortgages. No software vendor had to be left out. Company mix by strongest proof: 33 confirmed, 0 declared, 14 observed and 0 signals.

## Questions

### Which Contact center AI tools do Banking & Mortgages companies use most?

Glia leads: 27 of the 47 Banking & Mortgages companies on usedby that use Contact center AI tools use it. Next: Talkdesk (8), CallMiner (4), Balto (2), and Observe.AI (2).

### How many Banking & Mortgages companies use Contact center AI tools?

47 Banking & Mortgages companies on usedby use at least one of 8 Contact center AI tools. It counts the companies usedby tracks.

### What proof backs these lines?

Of the 47 companies, each counted at its strongest proof: 33 confirmed, 0 declared, 14 observed and 0 known from a job post.

### How does usedby build this ranking?

usedby counts each Banking & Mortgages company once per tool, from public proof: case studies, press releases, the company's own site or its declaration to usedby, vendor customer pages and job posts. Every line shows its proof and the date usedby last checked it.

Industry page: https://www.usedby.ai/companies/industry/banking-mortgages.md · Category page: https://www.usedby.ai/tools/category/contact-center-ai.md

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Source: https://www.usedby.ai/companies/industry/banking-mortgages/contact-center-ai · How we check: https://www.usedby.ai/methodology