# AI agents for customer service tools used by Banking & Mortgages companies

usedby lists 27 Banking & Mortgages companies using 13 AI agents for customer service tools. The most used is LivePerson: 7 of the 27 Banking & Mortgages companies on usedby, every proof level counted. These are counts of the companies usedby tracks, not a market share. Data as of 2026-10-24.

## Ranking

Tools ranked by the companies of the 27 Banking & Mortgages companies on usedby that use them. Each company counts once per tool, at its strongest proof. Ties go to more confirmed, then declared, then observed companies.

| # | Tool | Companies | Confirmed | Declared | Observed | Job posts only | Last check |
|---|---|---|---|---|---|---|---|
| 1 | [LivePerson](https://www.usedby.ai/tools/live-person.md) | 7 | 0 | 0 | 7 | 0 | 2026-10-23 |
| 2 | [Gupshup](https://www.usedby.ai/tools/gupshup.md) | 5 | 4 | 0 | 1 | 0 | 2026-10-18 |
| 3 | [Blip](https://www.usedby.ai/tools/blip.md) | 4 | 0 | 0 | 4 | 0 | 2026-10-19 |
| 4 | [Cognigy](https://www.usedby.ai/tools/cognigy.md) | 3 | 3 | 0 | 0 | 0 | 2026-10-24 |
| 5 | [Sierra](https://www.usedby.ai/tools/sierra.md) | 2 | 1 | 0 | 1 | 0 | 2026-10-19 |
| 6 | [Decagon](https://www.usedby.ai/tools/decagon.md) | 1 | 1 | 0 | 0 | 0 | 2026-10-15 |
| 7 | [Rasa](https://www.usedby.ai/tools/rasa.md) | 1 | 1 | 0 | 0 | 0 | 2026-10-21 |
| 8 | [Amelia](https://www.usedby.ai/tools/amelia.md) | 1 | 0 | 0 | 1 | 0 | 2026-10-16 |
| 9 | [ASAPP](https://www.usedby.ai/tools/asapp.md) | 1 | 0 | 0 | 1 | 0 | 2026-10-07 |
| 10 | [Duckie](https://www.usedby.ai/tools/duckie.md) | 1 | 0 | 0 | 1 | 0 | 2026-10-15 |
| 11 | [Gradient Labs](https://www.usedby.ai/tools/gradient-labs.md) | 1 | 0 | 0 | 1 | 0 | 2026-10-21 |
| 12 | [Maven AGI](https://www.usedby.ai/tools/maven.md) | 1 | 0 | 0 | 1 | 0 | 2026-10-20 |
| 13 | [Parloa](https://www.usedby.ai/tools/parloa.md) | 1 | 0 | 0 | 1 | 0 | 2026-10-23 |

## Customers per tool

Every line is a customer, at one of three proof levels: confirmed (a case study, a named quote, a press release, or the company's own public account of using the tool (its own site, or a post by one of its executives, VP or above)), observed (the vendor shows the company on its own pages) or signal (a job post shows the company's employees use the tool, the weakest proof). A line the company declared to usedby itself is marked declared. A signal is never a case study or a vendor listing. Strongest proof first. "Last check" is the later of the line's re-verification and its latest capture.

| Tool | Company | Proof | Source | Last check |
|---|---|---|---|---|
| LivePerson | [HSBC](https://www.usedby.ai/companies/hsbc.md) | Observed | [liveperson.com](https://www.liveperson.com/resources/customers/), captured 2026-10-23 | 2026-10-23 |
| LivePerson | [Bankwest](https://www.usedby.ai/companies/bankwest.md) | Observed | [liveperson.com](https://www.liveperson.com/resources/customers/), captured 2026-10-23 | 2026-10-23 |
| LivePerson | [Capitec](https://www.usedby.ai/companies/capitec.md) | Observed | [liveperson.com](https://www.liveperson.com/resources/customers/), captured 2026-10-23 | 2026-10-23 |
| LivePerson | [Frost Bank](https://www.usedby.ai/companies/frost-bank.md) | Observed | [liveperson.com](https://www.liveperson.com/resources/customers/), captured 2026-10-23 | 2026-10-23 |
| LivePerson | [Nationwide Building Society](https://www.usedby.ai/companies/nationwide-building-society.md) | Observed | [liveperson.com](https://www.liveperson.com/resources/customers/), captured 2026-10-23 | 2026-10-23 |
| LivePerson | [PNC](https://www.usedby.ai/companies/pnc.md) | Observed | [liveperson.com](https://www.liveperson.com/resources/customers/), captured 2026-10-23 | 2026-10-23 |
| LivePerson | [TruMark Financial Credit Union](https://www.usedby.ai/companies/trumark-financial-credit-union.md) | Observed | [liveperson.com](https://www.liveperson.com/resources/customers/), captured 2026-10-23 | 2026-10-23 |
| Gupshup | [Axis Bank](https://www.usedby.ai/companies/axis-bank.md) | Confirmed | [gupshup.ai](https://www.gupshup.ai/resources/case-studies/axis-bank-leverages-omnichannel-conversational-support/), captured 2026-10-08 | 2026-10-18 |
| Gupshup | [IndusInd Bank](https://www.usedby.ai/companies/indusind-bank.md) | Confirmed | [gupshup.ai](https://www.gupshup.ai/resources/case-studies/induslnd-bank-leverages-omnichannel-conversational-support/), captured 2026-10-08 | 2026-10-18 |
| Gupshup | [Standard Chartered](https://www.usedby.ai/companies/standard-chartered.md) | Confirmed | [gupshup.ai](https://www.gupshup.ai/resources/case-studies/standard-chartered-leverages-ai-powered-conversational-support/), captured 2026-10-08 | 2026-10-18 |
| Gupshup | [Tonik Bank](https://www.usedby.ai/companies/tonik-bank.md) | Confirmed | [gupshup.ai](https://www.gupshup.ai/resources/case-studies/tonik-bank-transforms-banking-experience-with-gen-ai-chatbot-automating-resolution-of-75-of-customer-queries/), captured 2026-10-08 | 2026-10-18 |
| Gupshup | [HSBC](https://www.usedby.ai/companies/hsbc.md) | Observed | [gupshup.ai](https://www.gupshup.ai/), captured 2026-10-18 | 2026-10-18 |
| Blip | [Santander](https://www.usedby.ai/companies/santander.md) | Observed | [blip.ai](https://www.blip.ai/en/), captured 2026-10-19 | 2026-10-19 |
| Blip | [Banco Arbi](https://www.usedby.ai/companies/banco-arbi.md) | Observed | [blip.ai](https://www.blip.ai/en/cases/), captured 2026-10-19 | 2026-10-19 |
| Blip | [Bradesco](https://www.usedby.ai/companies/bradesco.md) | Observed | [blip.ai](https://www.blip.ai/en/), captured 2026-10-19 | 2026-10-19 |
| Blip | [Itaú](https://www.usedby.ai/companies/itau.md) | Observed | [blip.ai](https://www.blip.ai/en/), captured 2026-10-19 | 2026-10-19 |
| Cognigy | [Banco do Brasil](https://www.usedby.ai/companies/banco-do-brasil.md) | Confirmed | [cognigy.com](https://www.cognigy.com/en/case-study/banco-do-brasil), captured 2026-10-08 | 2026-10-24 |
| Cognigy | [Fairstone Bank](https://www.usedby.ai/companies/fairstone-bank.md) | Confirmed | [cognigy.com](https://www.cognigy.com/en/case-study/fairstone-bank), captured 2026-10-08 | 2026-10-24 |
| Cognigy | [Rentenbank](https://www.usedby.ai/companies/rentenbank.md) | Confirmed | [cognigy.com](https://www.cognigy.com/en/case-study/rentenbank), captured 2026-10-08 | 2026-10-08 |
| Sierra | [Rocket Mortgage](https://www.usedby.ai/companies/rocket-mortgage.md) | Confirmed | [sierra.ai](https://sierra.ai/customers/rocket-mortgage), captured 2026-10-19 | 2026-10-19 |
| Sierra | [Santander](https://www.usedby.ai/companies/santander.md) | Observed | [sierra.ai](https://sierra.ai/), captured 2026-10-19 | 2026-10-19 |
| Decagon | [Valon](https://www.usedby.ai/companies/valon.md) | Confirmed | [decagon.ai](https://decagon.ai/case-studies/chime), captured 2026-10-13 | 2026-10-15 |
| Rasa | [Raiffeisen](https://www.usedby.ai/companies/raiffeisen.md) | Confirmed | [rasa.com](https://rasa.com/customers/raiffeisen), captured 2026-10-08 | 2026-10-21 |
| Amelia | [BNP Paribas](https://www.usedby.ai/companies/bnp-paribas.md) | Observed | [soundhound.com](https://www.soundhound.com/customers), captured 2026-10-16 | 2026-10-16 |
| ASAPP | [Tangerine Bank](https://www.usedby.ai/companies/tangerine-bank.md) | Observed | [asapp.com](https://www.asapp.com/), captured 2026-10-07 | 2026-10-07 |
| Duckie | [Wing Bank](https://www.usedby.ai/companies/wing-bank.md) | Observed | [duckie.ai](https://duckie.ai/), captured 2026-10-15 | 2026-10-15 |
| Gradient Labs | [LHV](https://www.usedby.ai/companies/lhv.md) | Observed | [gradient-labs.ai](https://gradient-labs.ai/customers), captured 2026-10-21 | 2026-10-21 |
| Maven AGI | [Snapdocs](https://www.usedby.ai/companies/snapdocs.md) | Observed | [mavenagi.com](https://www.mavenagi.com/customer-stories), captured 2026-10-20 | 2026-10-20 |
| Parloa | [Schwäbisch Hall](https://www.usedby.ai/companies/schwabisch-hall.md) | Observed | [parloa.com](https://www.parloa.com/customers/), captured 2026-10-23 | 2026-10-23 |

## Method

Public customer lines of active AI agents for customer service tools at companies classified in Banking & Mortgages. No software vendor had to be left out. Company mix by strongest proof: 10 confirmed, 0 declared, 17 observed and 0 signals.

## Questions

### Which AI agents for customer service tools do Banking & Mortgages companies use most?

LivePerson leads: 7 of the 27 Banking & Mortgages companies on usedby that use AI agents for customer service tools use it. Next: Gupshup (5), Blip (4), Cognigy (3), and Sierra (2).

### How many Banking & Mortgages companies use AI agents for customer service tools?

27 Banking & Mortgages companies on usedby use at least one of 13 AI agents for customer service tools. It counts the companies usedby tracks.

### What proof backs these lines?

Of the 27 companies, each counted at its strongest proof: 10 confirmed, 0 declared, 17 observed and 0 known from a job post.

### How does usedby build this ranking?

usedby counts each Banking & Mortgages company once per tool, from public proof: case studies, press releases, the company's own site or its declaration to usedby, vendor customer pages and job posts. Every line shows its proof and the date usedby last checked it.

Industry page: https://www.usedby.ai/companies/industry/banking-mortgages.md · Category page: https://www.usedby.ai/tools/category/customer-service-automation.md

---
Source: https://www.usedby.ai/companies/industry/banking-mortgages/customer-service-automation · How we check: https://www.usedby.ai/methodology