# Contact center AI tools used by Commerce & Retail companies

usedby lists 29 Commerce & Retail companies using 8 Contact center AI tools. The most used is Talkdesk: 8 of the 29 Commerce & Retail companies on usedby, every proof level counted. These are counts of the companies usedby tracks, not a market share. Data as of 2026-10-25.

## Largest and best-proven users

Two labelled views of the same companies. Neither is a score.

### Largest companies

By employee range. Size known for 11 of 29.

| Company | Proof | Employees | Tools | Last check |
|---|---|---|---|---|
| [Kwik Trip](https://www.usedby.ai/companies/kwik-trip.md) | Observed | 10,001+ | Talkdesk | 2026-10-25 |
| [CarMax](https://www.usedby.ai/companies/carmax.md) | Observed | 10,001+ | CallMiner | 2026-10-25 |
| [Ashley](https://www.usedby.ai/companies/ashley.md) | Observed | 10,001+ | Assembled | 2026-10-24 |

### Strongest proof

Confirmed or declared: 12 of 29. This view filters what you read, never what is counted.

| Company | Proof | Employees | Tools | Last check |
|---|---|---|---|---|
| [Right Time](https://www.usedby.ai/companies/right-time.md) | Confirmed | Unknown | Talkdesk | 2026-10-25 |
| [AlgaeCal](https://www.usedby.ai/companies/algaecal.md) | Confirmed | 51–200 | Talkdesk | 2026-10-25 |
| [Serta Simmons Bedding](https://www.usedby.ai/companies/serta-simmons-bedding.md) | Confirmed | Unknown | Talkdesk | 2026-10-25 |

## Ranking

Tools ranked by the companies of the 29 Commerce & Retail companies on usedby that use them. Each company counts once per tool, at its strongest proof. Ties go to more confirmed, then declared, then observed companies.

| # | Tool | Companies | Confirmed | Declared | Observed | Job posts only | Last check |
|---|---|---|---|---|---|---|---|
| 1 | [Talkdesk](https://www.usedby.ai/tools/talkdesk.md) | 8 | 5 | 0 | 3 | 0 | 2026-10-25 |
| 2 | [Level AI](https://www.usedby.ai/tools/level-ai.md) | 6 | 4 | 0 | 2 | 0 | 2026-10-21 |
| 3 | [Assembled](https://www.usedby.ai/tools/assembled.md) | 6 | 1 | 0 | 5 | 0 | 2026-10-24 |
| 4 | [Dialpad](https://www.usedby.ai/tools/dialpad.md) | 3 | 1 | 0 | 2 | 0 | 2026-10-24 |
| 5 | [CallMiner](https://www.usedby.ai/tools/callminer.md) | 3 | 0 | 0 | 3 | 0 | 2026-10-25 |
| 6 | [Sprinklr](https://www.usedby.ai/tools/sprinklr.md) | 2 | 1 | 0 | 1 | 0 | 2026-10-19 |
| 7 | [Balto](https://www.usedby.ai/tools/balto.md) | 1 | 0 | 0 | 1 | 0 | 2026-10-07 |
| 8 | [Sanas](https://www.usedby.ai/tools/sanas.md) | 1 | 0 | 0 | 1 | 0 | 2026-10-24 |

## Customers per tool

Every line is a customer, at one of three proof levels: confirmed (a case study, a named quote, a press release, or the company's own public account of using the tool (its own site, or a post by one of its executives, VP or above)), observed (the vendor shows the company on its own pages) or signal (a job post shows the company's employees use the tool, the weakest proof). A line the company declared to usedby itself, or that it lists as a sub-processor on its own legal page, is marked declared. A signal is never a case study or a vendor listing. Strongest proof first. "Last check" is the later of the line's re-verification and its latest capture.

| Tool | Company | Proof | Source | Last check |
|---|---|---|---|---|
| Talkdesk | [AlgaeCal](https://www.usedby.ai/companies/algaecal.md) | Confirmed | [talkdesk.com](https://www.talkdesk.com/customers/serta-simmons-bedding/), captured 2026-10-25 | 2026-10-25 |
| Talkdesk | [Farfetch](https://www.usedby.ai/companies/farfetch.md) | Confirmed | [talkdesk.com](https://www.talkdesk.com/customers/farfetch/), captured 2026-10-09 | 2026-10-25 |
| Talkdesk | [Michaels](https://www.usedby.ai/companies/michaels.md) | Confirmed | [talkdesk.com](https://www.talkdesk.com/customers/michaels/), captured 2026-10-04 | 2026-10-25 |
| Talkdesk | [Right Time](https://www.usedby.ai/companies/right-time.md) | Confirmed | [talkdesk.com](https://www.talkdesk.com/customers/cai/), captured 2026-10-25 | 2026-10-25 |
| Talkdesk | [Serta Simmons Bedding](https://www.usedby.ai/companies/serta-simmons-bedding.md) | Confirmed | [talkdesk.com](https://www.talkdesk.com/customers/serta-simmons-bedding/), captured 2026-10-25 | 2026-10-25 |
| Talkdesk | [ezCater](https://www.usedby.ai/companies/ezcater.md) | Observed | [talkdesk.com](https://www.talkdesk.com/), captured 2026-10-25 | 2026-10-25 |
| Talkdesk | [Humann](https://www.usedby.ai/companies/humann.md) | Observed | [talkdesk.com](https://www.talkdesk.com/customers/), captured 2026-10-25 | 2026-10-25 |
| Talkdesk | [Kwik Trip](https://www.usedby.ai/companies/kwik-trip.md) | Observed | [talkdesk.com](https://www.talkdesk.com/), captured 2026-10-25 | 2026-10-25 |
| Level AI | [ezCater](https://www.usedby.ai/companies/ezcater.md) | Confirmed | [thelevel.ai](https://thelevel.ai/case-studies/ezcater), captured 2026-10-08 | 2026-10-21 |
| Level AI | [Ollie](https://www.usedby.ai/companies/ollie.md) | Confirmed | [thelevel.ai](https://thelevel.ai/case-studies/ollie), captured 2026-10-08 | 2026-10-21 |
| Level AI | [Speedway Motors](https://www.usedby.ai/companies/speedway-motors.md) | Confirmed | [thelevel.ai](https://thelevel.ai/case-studies/speedway-motors-unifies-distributed-support-to-eliminate-manual-audit-and-rebuild-agent-trust), captured 2026-10-08 | 2026-10-21 |
| Level AI | [Vistaprint](https://www.usedby.ai/companies/vistaprint.md) | Confirmed | [thelevel.ai](https://thelevel.ai/case-studies/vistaprint), captured 2026-10-08 | 2026-10-21 |
| Level AI | [Wayfair](https://www.usedby.ai/companies/wayfair.md) | Observed | [thelevel.ai](https://thelevel.ai/case-studies), captured 2026-10-21 | 2026-10-21 |
| Level AI | [OpenTable](https://www.usedby.ai/companies/opentable.md) | Observed | [thelevel.ai](https://thelevel.ai/case-studies), captured 2026-10-21 | 2026-10-21 |
| Assembled | [Poshmark](https://www.usedby.ai/companies/poshmark.md) | Confirmed | [assembled.com](https://www.assembled.com/case-study/poshmark), captured 2026-10-08 | 2026-10-24 |
| Assembled | [Ashley](https://www.usedby.ai/companies/ashley.md) | Observed | [assembled.com](https://www.assembled.com/customers), captured 2026-10-24 | 2026-10-24 |
| Assembled | [Babylist](https://www.usedby.ai/companies/babylist.md) | Observed | [assembled.com](https://www.assembled.com/), captured 2026-10-24 | 2026-10-24 |
| Assembled | [Lulu and Georgia](https://www.usedby.ai/companies/lulu-and-georgia.md) | Observed | [assembled.com](https://www.assembled.com/pricing), captured 2026-10-18 | 2026-10-18 |
| Assembled | [Rover](https://www.usedby.ai/companies/rover.md) | Observed | [assembled.com](https://www.assembled.com/pricing), captured 2026-10-18 | 2026-10-18 |
| Assembled | [Taskrabbit](https://www.usedby.ai/companies/taskrabbit.md) | Observed | [assembled.com](https://www.assembled.com/customers), captured 2026-10-24 | 2026-10-24 |
| Dialpad | [Riders Share](https://www.usedby.ai/companies/riders-share.md) | Confirmed | [dialpad.com](https://www.dialpad.com/customers/riders-share/), captured 2026-10-08 | 2026-10-24 |
| Dialpad | [CarGurus](https://www.usedby.ai/companies/cargurus.md) | Observed | [dialpad.com](https://www.dialpad.com/customers/), captured 2026-10-24 | 2026-10-24 |
| Dialpad | [James River Equipment](https://www.usedby.ai/companies/james-river-equipment.md) | Observed | [dialpad.com](https://www.dialpad.com/customers/), captured 2026-10-24 | 2026-10-24 |
| CallMiner | [Sonos](https://www.usedby.ai/companies/sonos.md) | Observed | [callminer.com](https://callminer.com/customers/customer-success), captured 2026-10-25 | 2026-10-25 |
| CallMiner | [AAA Auto](https://www.usedby.ai/companies/aaa-auto.md) | Observed | [callminer.com](https://callminer.com/customers), captured 2026-10-25 | 2026-10-25 |
| CallMiner | [CarMax](https://www.usedby.ai/companies/carmax.md) | Observed | [callminer.com](https://callminer.com/), captured 2026-10-25 | 2026-10-25 |
| Sprinklr | [Fanatics](https://www.usedby.ai/companies/fanatics.md) | Confirmed | [sprinklr.com](https://www.sprinklr.com/stories/fanatics/), captured 2026-10-08 | 2026-10-19 |
| Sprinklr | [LG](https://www.usedby.ai/companies/lg.md) | Observed | [sprinklr.com](https://www.sprinklr.com/), captured 2026-10-19 | 2026-10-19 |
| Balto | [Empire Today](https://www.usedby.ai/companies/empire-today.md) | Observed | [balto.ai](https://www.balto.ai/customers/), captured 2026-10-07 | 2026-10-07 |
| Sanas | [Amazon](https://www.usedby.ai/companies/amazon.md) | Observed | [sanas.ai](https://www.sanas.ai/), captured 2026-10-24 | 2026-10-24 |

## Method

Public customer lines of active Contact center AI tools at companies classified in Commerce & Retail. No software vendor had to be left out. Company mix by strongest proof: 12 confirmed, 0 declared, 17 observed and 0 signals.

## Questions

### Which Contact center AI tools do Commerce & Retail companies use most?

Talkdesk leads: 8 of the 29 Commerce & Retail companies on usedby that use Contact center AI tools use it. Next: Level AI (6), Assembled (6), Dialpad (3), and CallMiner (3).

### How many Commerce & Retail companies use Contact center AI tools?

29 Commerce & Retail companies on usedby use at least one of 8 Contact center AI tools. It counts the companies usedby tracks.

### What proof backs these lines?

Of the 29 companies, each counted at its strongest proof: 12 confirmed, 0 declared, 17 observed and 0 known from a job post.

### How does usedby build this ranking?

usedby counts each Commerce & Retail company once per tool, from public proof: case studies, press releases, the company's own site or its declaration to usedby, vendor customer pages and job posts. Every line shows its proof and the date usedby last checked it.

Industry page: https://www.usedby.ai/companies/industry/commerce-retail.md · Category page: https://www.usedby.ai/tools/category/contact-center-ai.md

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Source: https://www.usedby.ai/companies/industry/commerce-retail/contact-center-ai · How we check: https://www.usedby.ai/methodology