# AI agents for customer service tools used by Commerce & Retail companies

usedby lists 125 Commerce & Retail companies using 20 AI agents for customer service tools. The most used is Zowie: 12 of the 125 Commerce & Retail companies on usedby, every proof level counted. These are counts of the companies usedby tracks, not a market share. Data as of 2026-10-25.

## Largest and best-proven users

Two labelled views of the same companies. Neither is a score.

### Largest companies

By employee range. Size known for 45 of 125.

| Company | Proof | Employees | Tools | Last check |
|---|---|---|---|---|
| [CarMax](https://www.usedby.ai/companies/carmax.md) | Confirmed | 10,001+ | Sierra | 2026-10-25 |
| [Next](https://www.usedby.ai/companies/next.md) | Confirmed | 10,001+ | Sierra | 2026-10-25 |
| [Mercado Libre](https://www.usedby.ai/companies/mercado-libre.md) | Confirmed | 10,001+ | Decagon | 2026-10-24 |

### Strongest proof

Confirmed or declared: 57 of 125. This view filters what you read, never what is counted.

| Company | Proof | Employees | Tools | Last check |
|---|---|---|---|---|
| [6thStreet](https://www.usedby.ai/companies/6thstreet.md) | Confirmed | Unknown | Gupshup | 2026-10-25 |
| [Azadea](https://www.usedby.ai/companies/azadea.md) | Confirmed | Unknown | Gupshup | 2026-10-25 |
| [Britannia](https://www.usedby.ai/companies/britannia.md) | Confirmed | Unknown | Gupshup | 2026-10-25 |

## Ranking

Tools ranked by the companies of the 125 Commerce & Retail companies on usedby that use them. Each company counts once per tool, at its strongest proof. Ties go to more confirmed, then declared, then observed companies.

| # | Tool | Companies | Confirmed | Declared | Observed | Job posts only | Last check |
|---|---|---|---|---|---|---|---|
| 1 | [Zowie](https://www.usedby.ai/tools/zowie.md) | 12 | 0 | 0 | 12 | 0 | 2026-10-19 |
| 2 | [Gupshup](https://www.usedby.ai/tools/gupshup.md) | 11 | 8 | 0 | 3 | 0 | 2026-10-25 |
| 3 | [Sierra](https://www.usedby.ai/tools/sierra.md) | 11 | 6 | 0 | 5 | 0 | 2026-10-25 |
| 4 | [Crescendo](https://www.usedby.ai/tools/crescendo.md) | 11 | 3 | 0 | 8 | 0 | 2026-10-24 |
| 5 | [Tidio](https://www.usedby.ai/tools/tidio.md) | 9 | 8 | 0 | 1 | 0 | 2026-10-25 |
| 6 | [Yuma](https://www.usedby.ai/tools/yuma.md) | 9 | 8 | 0 | 1 | 0 | 2026-10-16 |
| 7 | [Decagon](https://www.usedby.ai/tools/decagon.md) | 9 | 6 | 0 | 3 | 0 | 2026-10-24 |
| 8 | [Yellow.ai](https://www.usedby.ai/tools/yellow-ai.md) | 9 | 1 | 0 | 8 | 0 | 2026-10-19 |
| 9 | [Parloa](https://www.usedby.ai/tools/parloa.md) | 8 | 2 | 0 | 6 | 0 | 2026-10-23 |
| 10 | [Blip](https://www.usedby.ai/tools/blip.md) | 8 | 0 | 0 | 8 | 0 | 2026-10-19 |
| 11 | [iAdvize](https://www.usedby.ai/tools/iadvize.md) | 7 | 3 | 0 | 4 | 0 | 2026-10-22 |
| 12 | [Ada](https://www.usedby.ai/tools/ada.md) | 6 | 4 | 0 | 2 | 0 | 2026-10-24 |
| 13 | [LivePerson](https://www.usedby.ai/tools/live-person.md) | 5 | 1 | 0 | 4 | 0 | 2026-10-24 |
| 14 | [Cognigy](https://www.usedby.ai/tools/cognigy.md) | 4 | 2 | 0 | 2 | 0 | 2026-10-24 |
| 15 | [Amelia](https://www.usedby.ai/tools/amelia.md) | 3 | 0 | 0 | 3 | 0 | 2026-10-16 |
| 16 | [Forethought](https://www.usedby.ai/tools/forethought.md) | 2 | 2 | 0 | 0 | 0 | 2026-10-24 |
| 17 | [Netomi](https://www.usedby.ai/tools/netomi.md) | 2 | 2 | 0 | 0 | 0 | 2026-10-19 |
| 18 | [Maven AGI](https://www.usedby.ai/tools/maven.md) | 2 | 1 | 0 | 1 | 0 | 2026-10-20 |
| 19 | [Rasa](https://www.usedby.ai/tools/rasa.md) | 1 | 1 | 0 | 0 | 0 | 2026-10-21 |
| 20 | [Giga](https://www.usedby.ai/tools/giga.md) | 1 | 0 | 0 | 1 | 0 | 2026-10-23 |

## Customers per tool

Every line is a customer, at one of three proof levels: confirmed (a case study, a named quote, a press release, or the company's own public account of using the tool (its own site, or a post by one of its executives, VP or above)), observed (the vendor shows the company on its own pages) or signal (a job post shows the company's employees use the tool, the weakest proof). A line the company declared to usedby itself, or that it lists as a sub-processor on its own legal page, is marked declared. A signal is never a case study or a vendor listing. Strongest proof first. "Last check" is the later of the line's re-verification and its latest capture.

| Tool | Company | Proof | Source | Last check |
|---|---|---|---|---|
| Zowie | [Decathlon](https://www.usedby.ai/companies/decathlon.md) | Observed | [getzowie.com](https://getzowie.com/testimonials), captured 2026-10-19 | 2026-10-19 |
| Zowie | [Bed bath & beyond](https://www.usedby.ai/companies/bed-bath-beyond.md) | Observed | [getzowie.com](https://getzowie.com/testimonials), captured 2026-10-19 | 2026-10-19 |
| Zowie | [Beerwulf](https://www.usedby.ai/companies/beerwulf.md) | Observed | [getzowie.com](https://getzowie.com/testimonials), captured 2026-10-19 | 2026-10-19 |
| Zowie | [Booksy](https://www.usedby.ai/companies/booksy.md) | Observed | [getzowie.com](https://getzowie.com/testimonials), captured 2026-10-19 | 2026-10-19 |
| Zowie | [Calendars.com](https://www.usedby.ai/companies/calendars-com.md) | Observed | [getzowie.com](https://getzowie.com/testimonials), captured 2026-10-19 | 2026-10-19 |
| Zowie | [Happy Mammoth](https://www.usedby.ai/companies/happy-mammoth.md) | Observed | [getzowie.com](https://getzowie.com/testimonials), captured 2026-10-19 | 2026-10-19 |
| Zowie | [MediaMarkt](https://www.usedby.ai/companies/mediamarkt.md) | Observed | [getzowie.com](https://getzowie.com/testimonials), captured 2026-10-19 | 2026-10-19 |
| Zowie | [Missouri Star](https://www.usedby.ai/companies/missouri-star.md) | Observed | [getzowie.com](https://getzowie.com/testimonials), captured 2026-10-19 | 2026-10-19 |
| Zowie | [Modivo](https://www.usedby.ai/companies/modivo.md) | Observed | [getzowie.com](https://getzowie.com/testimonials), captured 2026-10-19 | 2026-10-19 |
| Zowie | [Monos](https://www.usedby.ai/companies/monos.md) | Observed | [getzowie.com](https://getzowie.com/testimonials/monos), captured 2026-10-19 | 2026-10-19 |
| Zowie | [Primary Arms](https://www.usedby.ai/companies/primary-arms.md) | Observed | [getzowie.com](https://getzowie.com/testimonials), captured 2026-10-19 | 2026-10-19 |
| Zowie | [Total Wine](https://www.usedby.ai/companies/total-wine.md) | Observed | [getzowie.com](https://getzowie.com/testimonials), captured 2026-10-19 | 2026-10-19 |
| Gupshup | [6thStreet](https://www.usedby.ai/companies/6thstreet.md) | Confirmed | [gupshup.ai](https://www.gupshup.ai/resources/case-studies/6thstreet-accelerates-roas-by-5-8x-with-segment-based-conversational-marketing/), captured 2026-10-08 | 2026-10-25 |
| Gupshup | [Azadea](https://www.usedby.ai/companies/azadea.md) | Confirmed | [gupshup.ai](https://www.gupshup.ai/resources/case-studies/azadea-unified-25-brands-on-one-whatsapp-with-gupshup/), captured 2026-10-08 | 2026-10-25 |
| Gupshup | [Britannia](https://www.usedby.ai/companies/britannia.md) | Confirmed | [gupshup.ai](https://www.gupshup.ai/resources/case-studies/britannia-launches-pure-magic-choco-stars-with-hyper-personalized-whatsapp-experience/), captured 2026-10-08 | 2026-10-25 |
| Gupshup | [Cars24](https://www.usedby.ai/companies/cars24.md) | Confirmed | [gupshup.ai](https://www.gupshup.ai/resources/case-studies/cars24/), captured 2026-10-08 | 2026-10-25 |
| Gupshup | [Home Centre](https://www.usedby.ai/companies/home-centre.md) | Confirmed | [gupshup.ai](https://www.gupshup.ai/resources/case-studies/homecentre-achieves-20x-roas-by-driving-personalized-marketing-and-re-engagement-on-whatsapp/), captured 2026-10-08 | 2026-10-25 |
| Gupshup | [Reserva](https://www.usedby.ai/companies/reserva.md) | Confirmed | [gupshup.ai](https://www.gupshup.ai/resources/case-studies/reserva/), captured 2026-10-08 | 2026-10-25 |
| Gupshup | [Sharaf DG](https://www.usedby.ai/companies/sharaf-dg.md) | Confirmed | [gupshup.ai](https://www.gupshup.ai/resources/case-studies/sharaf-dg-achieves-4x-return-on-ad-spends-with-gupshup-conversation-cloud/), captured 2026-10-08 | 2026-10-25 |
| Gupshup | [WOW! Momo](https://www.usedby.ai/companies/wow-momo.md) | Confirmed | [gupshup.ai](https://www.gupshup.ai/resources/case-studies/wowmomo/), captured 2026-10-08 | 2026-10-25 |
| Gupshup | [Unilever](https://www.usedby.ai/companies/unilever.md) | Observed | [gupshup.ai](https://www.gupshup.ai/), captured 2026-10-25 | 2026-10-25 |
| Gupshup | [Flipkart](https://www.usedby.ai/companies/flipkart.md) | Observed | [gupshup.ai](https://www.gupshup.ai/), captured 2026-10-25 | 2026-10-25 |
| Gupshup | [Tata CLiQ](https://www.usedby.ai/companies/tata-cliq.md) | Observed | [gupshup.ai](https://www.gupshup.ai/resources/case-studies/), captured 2026-10-25 | 2026-10-25 |
| Sierra | [BARK](https://www.usedby.ai/companies/bark.md) | Confirmed | [sierra.ai](https://sierra.ai/customers/bark), captured 2026-10-07 | 2026-10-25 |
| Sierra | [CarMax](https://www.usedby.ai/companies/carmax.md) | Confirmed | [sierra.ai](https://sierra.ai/customers/carmax), captured 2026-10-07 | 2026-10-25 |
| Sierra | [ecoATM](https://www.usedby.ai/companies/ecoatm.md) | Confirmed | [sierra.ai](https://sierra.ai/customers/singtel), captured 2026-10-25 | 2026-10-25 |
| Sierra | [Next](https://www.usedby.ai/companies/next.md) | Confirmed | [sierra.ai](https://sierra.ai/customers/next), captured 2026-10-07 | 2026-10-25 |
| Sierra | [ScottsMiracle-Gro](https://www.usedby.ai/companies/scottsmiracle-gro.md) | Confirmed | [sierra.ai](https://sierra.ai/customers/scottsmiraclegro), captured 2026-10-07 | 2026-10-25 |
| Sierra | [Vivid Seats](https://www.usedby.ai/companies/vivid-seats.md) | Confirmed | [sierra.ai](https://sierra.ai/customers/vivid-seats), captured 2026-10-07 | 2026-10-25 |
| Sierra | [Wayfair](https://www.usedby.ai/companies/wayfair.md) | Observed | [sierra.ai](https://sierra.ai/customers), captured 2026-10-25 | 2026-10-25 |
| Sierra | [Fanatics](https://www.usedby.ai/companies/fanatics.md) | Observed | [sierra.ai](https://sierra.ai/), captured 2026-10-25 | 2026-10-25 |
| Sierra | [LINE MAN Wongnai](https://www.usedby.ai/companies/line-man-wongnai.md) | Observed | [sierra.ai](https://sierra.ai/customers), captured 2026-10-25 | 2026-10-25 |
| Sierra | [Minted](https://www.usedby.ai/companies/minted.md) | Observed | [sierra.ai](https://sierra.ai/customers), captured 2026-10-25 | 2026-10-25 |
| Sierra | [Sun & Ski Sports](https://www.usedby.ai/companies/sun-ski-sports.md) | Observed | [sierra.ai](https://sierra.ai/customers), captured 2026-10-25 | 2026-10-25 |
| Crescendo | [Kiki Milk](https://www.usedby.ai/companies/kiki-milk.md) | Confirmed | [crescendo.ai](https://www.crescendo.ai/customer-stories/kikimilk-scalable-support-customer-experience), captured 2026-10-07 | 2026-10-24 |
| Crescendo | [Lovepop](https://www.usedby.ai/companies/lovepop.md) | Confirmed | [crescendo.ai](https://www.crescendo.ai/customer-stories/lovepop-scaling-heartfelt-cx), captured 2026-10-07 | 2026-10-24 |
| Crescendo | [Rachio](https://www.usedby.ai/companies/rachio.md) | Confirmed | [crescendo.ai](https://www.crescendo.ai/customer-stories/rachio-scaling-cx-smarter), captured 2026-10-07 | 2026-10-24 |
| Crescendo | [Etsy](https://www.usedby.ai/companies/etsy.md) | Observed | [crescendo.ai](https://www.crescendo.ai/), captured 2026-10-24 | 2026-10-24 |
| Crescendo | [Ancient Nutrition](https://www.usedby.ai/companies/ancient-nutrition.md) | Observed | [crescendo.ai](https://www.crescendo.ai/customers), captured 2026-10-24 | 2026-10-24 |
| Crescendo | [ezCater](https://www.usedby.ai/companies/ezcater.md) | Observed | [crescendo.ai](https://www.crescendo.ai/), captured 2026-10-24 | 2026-10-24 |
| Crescendo | [Good Eggs](https://www.usedby.ai/companies/good-eggs.md) | Observed | [crescendo.ai](https://www.crescendo.ai/customers), captured 2026-10-24 | 2026-10-24 |
| Crescendo | [Polywood](https://www.usedby.ai/companies/polywood.md) | Observed | [crescendo.ai](https://www.crescendo.ai/customers), captured 2026-10-24 | 2026-10-24 |
| Crescendo | [Reverie](https://www.usedby.ai/companies/reverie.md) | Observed | [crescendo.ai](https://www.crescendo.ai/), captured 2026-10-24 | 2026-10-24 |
| Crescendo | [Sweetgreen](https://www.usedby.ai/companies/sweetgreen.md) | Observed | [crescendo.ai](https://www.crescendo.ai/customers), captured 2026-10-24 | 2026-10-24 |
| Crescendo | [Taskrabbit](https://www.usedby.ai/companies/taskrabbit.md) | Observed | [crescendo.ai](https://www.crescendo.ai/customers), captured 2026-10-24 | 2026-10-24 |
| Tidio | [Educator Collars](https://www.usedby.ai/companies/educator-collars.md) | Confirmed | [tidio.com](https://www.tidio.com/customers/educator-collars/), captured 2026-10-09 | 2026-10-09 |
| Tidio | [MattressNextDay](https://www.usedby.ai/companies/mattressnextday.md) | Confirmed | [tidio.com](https://www.tidio.com/customers/mattressnextday/), captured 2026-10-09 | 2026-10-09 |
| Tidio | [MonsterTires](https://www.usedby.ai/companies/monstertires.md) | Confirmed | [tidio.com](https://www.tidio.com/customers/monster-tires/), captured 2026-10-09 | 2026-10-09 |
| Tidio | [Pastreez](https://www.usedby.ai/companies/pastreez.md) | Confirmed | [tidio.com](https://www.tidio.com/customers/pastreez/), captured 2026-10-09 | 2026-10-09 |
| Tidio | [Praktiker](https://www.usedby.ai/companies/praktiker.md) | Confirmed | [tidio.com](https://www.tidio.com/customers/praktiker/), captured 2026-10-09 | 2026-10-09 |
| Tidio | [Renovate Direct](https://www.usedby.ai/companies/renovate-direct.md) | Confirmed | [tidio.com](https://www.tidio.com/customers/renovate-direct/), captured 2026-10-09 | 2026-10-09 |
| Tidio | [The Muzzle Movement](https://www.usedby.ai/companies/the-muzzle-movement.md) | Confirmed | [tidio.com](https://www.tidio.com/customers/the-muzzle-movement/), captured 2026-10-09 | 2026-10-09 |
| Tidio | [Waldo's Dólar Mart](https://www.usedby.ai/companies/waldo-s-dolar-mart.md) | Confirmed | [tidio.com](https://www.tidio.com/customers/waldos-dolar-mart/), captured 2026-10-09 | 2026-10-09 |
| Tidio | [Stanley](https://www.usedby.ai/companies/stanley.md) | Observed | [tidio.com](https://www.tidio.com/fr/), captured 2026-10-25 | 2026-10-25 |
| Yuma | [Javvy Coffee](https://www.usedby.ai/companies/javvy-coffee.md) | Confirmed | [yuma.ai](https://yuma.ai/case-studies/how-javvy-coffee-achieved-70-automation-and-slashed-response-time-from-24-hours-to-12-minutes-with-yuma-ai), captured 2026-10-05 | 2026-10-16 |
| Yuma | [MyVariations](https://www.usedby.ai/companies/my-variations.md) | Confirmed | [yuma.ai](https://yuma.ai/case-studies/how-evryjewels-achieved-70-automation-slashed-cost-by-63-and-process-over-150k-tickets-with-yuma), captured 2026-10-13 | 2026-10-16 |
| Yuma | [Petlibro](https://www.usedby.ai/companies/petlibro.md) | Confirmed | [yuma.ai](https://yuma.ai/case-studies/how-evryjewels-achieved-70-automation-slashed-cost-by-63-and-process-over-150k-tickets-with-yuma), captured 2026-10-13 | 2026-10-16 |
| Yuma | [Tediber](https://www.usedby.ai/companies/tediber.md) | Confirmed | [yuma.ai](https://yuma.ai/case-studies/how-evryjewels-achieved-70-automation-slashed-cost-by-63-and-process-over-150k-tickets-with-yuma), captured 2026-10-13 | 2026-10-16 |
| Yuma | [The Bradery](https://www.usedby.ai/companies/the-bradery.md) | Confirmed | [yuma.ai](https://yuma.ai/case-studies/how-evryjewels-achieved-70-automation-slashed-cost-by-63-and-process-over-150k-tickets-with-yuma), captured 2026-10-16 | 2026-10-16 |
| Yuma | [The Koin Club](https://www.usedby.ai/companies/the-koin-club.md) | Confirmed | [yuma.ai](https://yuma.ai/case-studies/thekoinclub), captured 2026-10-10 | 2026-10-16 |
| Yuma | [UnBonMaillot](https://www.usedby.ai/companies/unbonmaillot.md) | Confirmed | [yuma.ai](https://yuma.ai/case-studies/how-evryjewels-achieved-70-automation-slashed-cost-by-63-and-process-over-150k-tickets-with-yuma), captured 2026-10-16 | 2026-10-16 |
| Yuma | [Finn](https://www.usedby.ai/companies/finn.md) | Confirmed | [yuma.ai](https://yuma.ai/case-studies/how-finn-europes-leading-car-subscription-platform-automated-45-of-b2b-cx-tickets-and-cut-resolution-times-by-90-with-yuma-ai), captured 2026-10-05 | 2026-10-16 |
| Yuma | [Tumble](https://www.usedby.ai/companies/tumble.md) | Observed | [yuma.ai](https://yuma.ai/), captured 2026-10-16 | 2026-10-16 |
| Decagon | [Mercado Libre](https://www.usedby.ai/companies/mercado-libre.md) | Confirmed | [decagon.ai](https://decagon.ai/case-studies/mercado-libre), captured 2026-10-24 | 2026-10-24 |
| Decagon | [1-800-Flowers](https://www.usedby.ai/companies/1-800-flowers.md) | Confirmed | [decagon.ai](https://decagon.ai/case-studies/1-800-flowers), captured 2026-10-07 | 2026-10-24 |
| Decagon | [Faire](https://www.usedby.ai/companies/faire.md) | Confirmed | [decagon.ai](https://decagon.ai/case-studies/faire), captured 2026-10-07 | 2026-10-24 |
| Decagon | [Flashfood](https://www.usedby.ai/companies/flashfood.md) | Confirmed | [decagon.ai](https://decagon.ai/case-studies/flashfood), captured 2026-10-07 | 2026-10-24 |
| Decagon | [Fourthwall](https://www.usedby.ai/companies/fourthwall.md) | Confirmed | [decagon.ai](https://decagon.ai/case-studies/mercado-libre), captured 2026-10-15 | 2026-10-24 |
| Decagon | [Whop](https://www.usedby.ai/companies/whop.md) | Confirmed | [decagon.ai](https://decagon.ai/case-studies/mercado-libre), captured 2026-10-24 | 2026-10-24 |
| Decagon | [Fanatics](https://www.usedby.ai/companies/fanatics.md) | Observed | [decagon.ai](https://decagon.ai/case-studies), captured 2026-10-24 | 2026-10-24 |
| Decagon | [Gopuff](https://www.usedby.ai/companies/gopuff.md) | Observed | [decagon.ai](https://decagon.ai/case-studies), captured 2026-10-24 | 2026-10-24 |
| Decagon | [Quince](https://www.usedby.ai/companies/quince.md) | Observed | [decagon.ai](https://decagon.ai/case-studies), captured 2026-10-24 | 2026-10-24 |
| Yellow.ai | [Lulu Hypermarket](https://www.usedby.ai/companies/lulu-hypermarket.md) | Confirmed | [yellow.ai](https://yellow.ai/case-study/lulu-hypermarket-ex-automation/), captured 2026-10-08 | 2026-10-19 |
| Yellow.ai | [Amazon](https://www.usedby.ai/companies/amazon.md) | Observed | [yellow.ai](https://yellow.ai/), captured 2026-10-19 | 2026-10-19 |
| Yellow.ai | [PepsiCo](https://www.usedby.ai/companies/pepsico.md) | Observed | [yellow.ai](https://yellow.ai/), captured 2026-10-19 | 2026-10-19 |
| Yellow.ai | [Decathlon](https://www.usedby.ai/companies/decathlon.md) | Observed | [yellow.ai](https://yellow.ai/), captured 2026-10-19 | 2026-10-19 |
| Yellow.ai | [Xiaomi](https://www.usedby.ai/companies/xiaomi.md) | Observed | [yellow.ai](https://yellow.ai/case-study/), captured 2026-10-08 | 2026-10-19 |
| Yellow.ai | [Bukalapak](https://www.usedby.ai/companies/bukalapak.md) | Observed | [yellow.ai](https://yellow.ai/case-study/), captured 2026-10-08 | 2026-10-19 |
| Yellow.ai | [Lulu Group](https://www.usedby.ai/companies/lulu-group.md) | Observed | [yellow.ai](https://yellow.ai/case-study/), captured 2026-10-19 | 2026-10-19 |
| Yellow.ai | [Papa Johns](https://www.usedby.ai/companies/papa-johns.md) | Observed | [yellow.ai](https://yellow.ai/case-study/), captured 2026-10-08 | 2026-10-19 |
| Yellow.ai | [Ula](https://www.usedby.ai/companies/ula.md) | Observed | [yellow.ai](https://yellow.ai/case-study/), captured 2026-10-08 | 2026-10-19 |
| Parloa | [Decathlon](https://www.usedby.ai/companies/decathlon.md) | Confirmed | [parloa.com](https://www.parloa.com/customers/decathlon/), captured 2026-10-13 | 2026-10-23 |
| Parloa | [HSE](https://www.usedby.ai/companies/hse.md) | Confirmed | [parloa.com](https://www.parloa.com/customers/hse/), captured 2026-10-13 | 2026-10-23 |
| Parloa | [ATU](https://www.usedby.ai/companies/atu.md) | Observed | [parloa.com](https://www.parloa.com/customers/), captured 2026-10-23 | 2026-10-23 |
| Parloa | [AUTO1 Group](https://www.usedby.ai/companies/auto1-group.md) | Observed | [parloa.com](https://www.parloa.com/customers/), captured 2026-10-23 | 2026-10-23 |
| Parloa | [Fever](https://www.usedby.ai/companies/fever.md) | Observed | [parloa.com](https://www.parloa.com/customers/), captured 2026-10-23 | 2026-10-23 |
| Parloa | [Nord-Ostsee Automobile](https://www.usedby.ai/companies/nord-ostsee-automobile.md) | Observed | [parloa.com](https://www.parloa.com/customers/), captured 2026-10-23 | 2026-10-23 |
| Parloa | [OBI](https://www.usedby.ai/companies/obi.md) | Observed | [parloa.com](https://www.parloa.com/customers/), captured 2026-10-23 | 2026-10-23 |
| Parloa | [Zalando](https://www.usedby.ai/companies/zalando.md) | Observed | [parloa.com](https://www.parloa.com/), captured 2026-10-23 | 2026-10-23 |
| Blip | [Coca-Cola](https://www.usedby.ai/companies/coca-cola.md) | Observed | [blip.ai](https://www.blip.ai/en/cases/), captured 2026-10-19 | 2026-10-19 |
| Blip | [Nestlé](https://www.usedby.ai/companies/nestle.md) | Observed | [blip.ai](https://www.blip.ai/en/), captured 2026-10-19 | 2026-10-19 |
| Blip | [Danone](https://www.usedby.ai/companies/danone.md) | Observed | [blip.ai](https://www.blip.ai/en/), captured 2026-10-19 | 2026-10-19 |
| Blip | [Ambev](https://www.usedby.ai/companies/ambev.md) | Observed | [blip.ai](https://www.blip.ai/en/), captured 2026-10-19 | 2026-10-19 |
| Blip | [Feito Chocolate](https://www.usedby.ai/companies/feito-chocolate.md) | Observed | [blip.ai](https://www.blip.ai/en/cases/), captured 2026-10-19 | 2026-10-19 |
| Blip | [Leroy Merlin](https://www.usedby.ai/companies/leroy-merlin.md) | Observed | [blip.ai](https://www.blip.ai/en/cases/), captured 2026-10-19 | 2026-10-19 |
| Blip | [Lojas Americanas](https://www.usedby.ai/companies/lojas-americanas.md) | Observed | [blip.ai](https://www.blip.ai/en/), captured 2026-10-19 | 2026-10-19 |
| Blip | [Ponto Frio](https://www.usedby.ai/companies/ponto-frio.md) | Observed | [blip.ai](https://www.blip.ai/en/cases/), captured 2026-10-19 | 2026-10-19 |
| iAdvize | [Sideshow](https://www.usedby.ai/companies/sideshow.md) | Confirmed | [iadvize.com](https://www.iadvize.com/en/customers/sideshow), captured 2026-10-04 | 2026-10-22 |
| iAdvize | [Payne Glasses](https://www.usedby.ai/companies/payne-glasses.md) | Confirmed | [iadvize.com](https://www.iadvize.com/en/customers/payne-glasses), captured 2026-10-04 | 2026-10-22 |
| iAdvize | [Mon Lit Cabane](https://www.usedby.ai/companies/mon-lit-cabane.md) | Confirmed | [iadvize.com](https://www.iadvize.com/en/customers/mon-lit-cabane), captured 2026-10-04 | 2026-10-22 |
| iAdvize | [Nespresso](https://www.usedby.ai/companies/nespresso.md) | Observed | [iadvize.com](https://www.iadvize.com/en/), captured 2026-10-22 | 2026-10-22 |
| iAdvize | [National Mattress](https://www.usedby.ai/companies/national-mattress.md) | Observed | [iadvize.com](https://www.iadvize.com/en/), captured 2026-10-22 | 2026-10-22 |
| iAdvize | [Shop LC](https://www.usedby.ai/companies/shoplc.md) | Observed | [iadvize.com](https://www.iadvize.com/en/), captured 2026-10-22 | 2026-10-22 |
| iAdvize | [Maxaroma](https://www.usedby.ai/companies/maxaroma.md) | Observed | [iadvize.com](https://www.iadvize.com/en/), captured 2026-10-22 | 2026-10-22 |
| Ada | [Endy](https://www.usedby.ai/companies/endy.md) | Confirmed | [ada.cx](https://www.ada.cx/case-study/endy/), captured 2026-10-11 | 2026-10-24 |
| Ada | [Indigo](https://www.usedby.ai/companies/indigo.md) | Confirmed | [ada.cx](https://www.ada.cx/case-study/indigo/), captured 2026-10-11 | 2026-10-24 |
| Ada | [Loop Earplugs](https://www.usedby.ai/companies/loop-earplugs.md) | Confirmed | [ada.cx](https://www.ada.cx/case-study/loop-earplugs/), captured 2026-10-11 | 2026-10-24 |
| Ada | [Epos Now](https://www.usedby.ai/companies/epos-now.md) | Confirmed | [ada.cx](https://www.ada.cx/case-study/epos-now/), captured 2026-10-11 | 2026-10-24 |
| Ada | [Barns & Noble](https://www.usedby.ai/companies/barns-noble.md) | Observed | [ada.cx](https://www.ada.cx/wall-of-love/), captured 2026-10-24 | 2026-10-24 |
| Ada | [Simba Sleep](https://www.usedby.ai/companies/simba-sleep.md) | Observed | [ada.cx](https://www.ada.cx/case-study/simba-sleep/) | Not dated |
| LivePerson | [The RealReal](https://www.usedby.ai/companies/the-realreal.md) | Confirmed | [liveperson.com](https://www.liveperson.com/resources/success-stories/trr-digital-customer-experiences/), captured 2026-10-24 | 2026-10-24 |
| LivePerson | [CarGurus](https://www.usedby.ai/companies/cargurus.md) | Observed | [liveperson.com](https://www.liveperson.com/), captured 2026-10-24 | 2026-10-24 |
| LivePerson | [Camping World](https://www.usedby.ai/companies/camping-world.md) | Observed | [liveperson.com](https://www.liveperson.com/resources/customers/), captured 2026-10-23 | 2026-10-24 |
| LivePerson | [Carzone](https://www.usedby.ai/companies/carzone.md) | Observed | [liveperson.com](https://www.liveperson.com/resources/customers/), captured 2026-10-23 | 2026-10-24 |
| LivePerson | [Mouser](https://www.usedby.ai/companies/mouser.md) | Observed | [liveperson.com](https://www.liveperson.com/), captured 2026-10-24 | 2026-10-24 |
| Cognigy | [Henkel](https://www.usedby.ai/companies/henkel.md) | Confirmed | [cognigy.com](https://www.cognigy.com/en/case-study/henkel), captured 2026-10-02 | 2026-10-24 |
| Cognigy | [Mister Spex](https://www.usedby.ai/companies/mister-spex.md) | Confirmed | [cognigy.com](https://www.cognigy.com/en/case-study/mister-spex), captured 2026-10-08 | 2026-10-24 |
| Cognigy | [Nestlé](https://www.usedby.ai/companies/nestle.md) | Observed | [cognigy.com](https://www.cognigy.com/customer-success-stories), captured 2026-10-24 | 2026-10-24 |
| Cognigy | [Lidl](https://www.usedby.ai/companies/lidl.md) | Observed | [cognigy.com](https://www.cognigy.com/), captured 2026-10-24 | 2026-10-24 |
| Amelia | [Five Guys](https://www.usedby.ai/companies/five-guys.md) | Observed | [soundhound.com](https://www.soundhound.com/customers), captured 2026-10-16 | 2026-10-16 |
| Amelia | [Peet's Coffee](https://www.usedby.ai/companies/peet-s-coffee.md) | Observed | [soundhound.com](https://www.soundhound.com/customers), captured 2026-10-16 | 2026-10-16 |
| Amelia | [Subway](https://www.usedby.ai/companies/subway.md) | Observed | [soundhound.com](https://www.soundhound.com/customers), captured 2026-10-16 | 2026-10-16 |
| Forethought | [Thumbtack](https://www.usedby.ai/companies/thumbtack.md) | Confirmed | [forethought.ai](https://forethought.ai/case-studies/thumbtack), captured 2026-10-05 | 2026-10-24 |
| Forethought | [iFIT Health & Fitness](https://www.usedby.ai/companies/ifit.md) | Confirmed | [forethought.ai](https://forethought.ai/case-studies/ifit), captured 2026-10-05 | 2026-10-24 |
| Netomi | [Aventon](https://www.usedby.ai/companies/aventon.md) | Confirmed | [resources.netomi.com](https://resources.netomi.com/hubfs/Content%20Library/Aventon%20case%20study.pdf), captured 2026-10-19 | 2026-10-19 |
| Netomi | [Zinus](https://www.usedby.ai/companies/zinus.md) | Confirmed | [resources.netomi.com](https://resources.netomi.com/hubfs/Content%20Library/zinus-case-study.pdf), captured 2026-10-19 | 2026-10-19 |
| Maven AGI | [Thumbtack](https://www.usedby.ai/companies/thumbtack.md) | Confirmed | [mavenagi.com](https://www.mavenagi.com/customer-stories/thumbtack), captured 2026-10-05 | 2026-10-20 |
| Maven AGI | [Tixel](https://www.usedby.ai/companies/tixel.md) | Observed | [mavenagi.com](https://www.mavenagi.com/), captured 2026-10-20 | 2026-10-20 |
| Rasa | [Albert Heijn](https://www.usedby.ai/companies/albert-heijn.md) | Confirmed | [rasa.com](https://rasa.com/customers/albert-heijn), captured 2026-10-08 | 2026-10-21 |
| Giga | [Toast](https://www.usedby.ai/companies/toast.md) | Observed | [giga.ai](https://giga.ai/), captured 2026-10-23 | 2026-10-23 |

## Method

Public customer lines of active AI agents for customer service tools at companies classified in Commerce & Retail. No software vendor had to be left out. Company mix by strongest proof: 57 confirmed, 0 declared, 68 observed and 0 signals.

## Questions

### Which AI agents for customer service tools do Commerce & Retail companies use most?

Zowie leads: 12 of the 125 Commerce & Retail companies on usedby that use AI agents for customer service tools use it. Next: Gupshup (11), Sierra (11), Crescendo (11), and Tidio (9).

### How many Commerce & Retail companies use AI agents for customer service tools?

125 Commerce & Retail companies on usedby use at least one of 20 AI agents for customer service tools. It counts the companies usedby tracks.

### What proof backs these lines?

Of the 125 companies, each counted at its strongest proof: 57 confirmed, 0 declared, 68 observed and 0 known from a job post.

### How does usedby build this ranking?

usedby counts each Commerce & Retail company once per tool, from public proof: case studies, press releases, the company's own site or its declaration to usedby, vendor customer pages and job posts. Every line shows its proof and the date usedby last checked it.

AI agents for customer service by industry within Commerce & Retail: [E-commerce & D2C](https://www.usedby.ai/companies/industry/e-commerce-d2c/customer-service-automation.md) (46) · [Retail](https://www.usedby.ai/companies/industry/retail-offline-omnichannel/customer-service-automation.md) (29) · [Consumer Goods](https://www.usedby.ai/companies/industry/consumer-goods-fmcg/customer-service-automation.md) (23) · [Marketplace](https://www.usedby.ai/companies/industry/marketplace/customer-service-automation.md) (18)

Industry page: https://www.usedby.ai/companies/industry/commerce-retail.md · Category page: https://www.usedby.ai/tools/category/customer-service-automation.md

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Source: https://www.usedby.ai/companies/industry/commerce-retail/customer-service-automation · How we check: https://www.usedby.ai/methodology