# DevOps, SRE & incidents tools used by Commerce & Retail companies usedby lists 16 Commerce & Retail companies using 5 DevOps, SRE & incidents tools. The most used is incident.io: 6 of the 16 Commerce & Retail companies on usedby, every proof level counted. These are counts of the companies usedby tracks, not a market share. Data as of 2026-10-24. ## Largest and best-proven users Two labelled views of the same companies. Neither is a score. ### Largest companies By employee range. Size known for 10 of 16. | Company | Proof | Employees | Tools | Last check | |---|---|---|---|---| | [PepsiCo](https://www.usedby.ai/companies/pepsico.md) | Confirmed | 10,001+ | Traversal | 2026-10-23 | | [Chipotle](https://www.usedby.ai/companies/chipotle.md) | Observed | 10,001+ | BigPanda | 2026-10-20 | | [The Home Depot](https://www.usedby.ai/companies/the-home-depot.md) | Observed | 10,001+ | Harness | 2026-10-20 | ### Strongest proof Confirmed or declared: 10 of 16. This view filters what you read, never what is counted. | Company | Proof | Employees | Tools | Last check | |---|---|---|---|---| | [Etsy](https://www.usedby.ai/companies/etsy.md) | Confirmed | 1,001–5,000 | incident.io | 2026-10-24 | | [Bold Commerce](https://www.usedby.ai/companies/bold-commerce.md) | Confirmed | 201–1,000 | incident.io | 2026-10-24 | | [Favor](https://www.usedby.ai/companies/favor.md) | Confirmed | Unknown | incident.io | 2026-10-24 | ## Ranking Tools ranked by the companies of the 16 Commerce & Retail companies on usedby that use them. Each company counts once per tool, at its strongest proof. Ties go to more confirmed, then declared, then observed companies. | # | Tool | Companies | Confirmed | Declared | Observed | Job posts only | Last check | |---|---|---|---|---|---|---|---| | 1 | [incident.io](https://www.usedby.ai/tools/incident-io.md) | 6 | 5 | 0 | 1 | 0 | 2026-10-24 | | 2 | [Harness](https://www.usedby.ai/tools/harness.md) | 5 | 4 | 0 | 1 | 0 | 2026-10-20 | | 3 | [Resolve](https://www.usedby.ai/tools/resolve.md) | 3 | 0 | 0 | 3 | 0 | 2026-10-15 | | 4 | [Traversal](https://www.usedby.ai/tools/traversal.md) | 1 | 1 | 0 | 0 | 0 | 2026-10-23 | | 5 | [BigPanda](https://www.usedby.ai/tools/bigpanda.md) | 1 | 0 | 0 | 1 | 0 | 2026-10-20 | ## Customers per tool Every line is a customer, at one of three proof levels: confirmed (a case study, a named quote, a press release, or the company's own public account of using the tool (its own site, or a post by one of its executives, VP or above)), observed (the vendor shows the company on its own pages) or signal (a job post shows the company's employees use the tool, the weakest proof). A line the company declared to usedby itself, or that it lists as a sub-processor on its own legal page, is marked declared. A signal is never a case study or a vendor listing. Strongest proof first. "Last check" is the later of the line's re-verification and its latest capture. | Tool | Company | Proof | Source | Last check | |---|---|---|---|---| | incident.io | [Etsy](https://www.usedby.ai/companies/etsy.md) | Confirmed | [incident.io](https://incident.io/customers/etsy), captured 2026-10-07 | 2026-10-24 | | incident.io | [Bold Commerce](https://www.usedby.ai/companies/bold-commerce.md) | Confirmed | [incident.io](https://incident.io/customers/boldcommerce), captured 2026-10-07 | 2026-10-24 | | incident.io | [Favor](https://www.usedby.ai/companies/favor.md) | Confirmed | [incident.io](https://incident.io/customers/favor), captured 2026-10-07 | 2026-10-24 | | incident.io | [Motorway](https://www.usedby.ai/companies/motorway.md) | Confirmed | [incident.io](https://incident.io/customers/netflix), captured 2026-10-18 | 2026-10-24 | | incident.io | [Picnic](https://www.usedby.ai/companies/picnic.md) | Confirmed | [incident.io](https://incident.io/customers/picnic), captured 2026-10-07 | 2026-10-24 | | incident.io | [StubHub](https://www.usedby.ai/companies/stubhub.md) | Observed | [incident.io](https://incident.io/pricing), captured 2026-10-24 | 2026-10-24 | | Harness | [Imperfect Foods](https://www.usedby.ai/companies/imperfect-foods.md) | Confirmed | [harness.io](https://www.harness.io/case-studies/how-imperfect-foods-expanded-their-revenue-with-experimentation), captured 2026-10-07 | 2026-10-20 | | Harness | [Sensormatic](https://www.usedby.ai/companies/sensormatic.md) | Confirmed | [harness.io](https://www.harness.io/case-studies/sensormatic-optimizes-retail-operations-with-harness-sei), captured 2026-10-07 | 2026-10-20 | | Harness | [Speedway Motors](https://www.usedby.ai/companies/speedway-motors.md) | Confirmed | [harness.io](https://www.harness.io/case-studies/how-speedway-motors-shifted-their-releases-into-high-gear), captured 2026-10-07 | 2026-10-20 | | Harness | [thredUp](https://www.usedby.ai/companies/thredup.md) | Confirmed | [harness.io](https://www.harness.io/case-studies/powering-record-black-friday-deals-at-thredup), captured 2026-10-07 | 2026-10-20 | | Harness | [The Home Depot](https://www.usedby.ai/companies/the-home-depot.md) | Observed | [harness.io](https://www.harness.io/), captured 2026-10-20 | 2026-10-20 | | Resolve | [Toast](https://www.usedby.ai/companies/toast.md) | Observed | [resolve.ai](https://resolve.ai/customers), captured 2026-10-15 | 2026-10-15 | | Resolve | [Gametime](https://www.usedby.ai/companies/gametime.md) | Observed | [resolve.ai](https://resolve.ai/customers), captured 2026-10-15 | 2026-10-15 | | Resolve | [Whatnot](https://www.usedby.ai/companies/whatnot.md) | Observed | [resolve.ai](https://resolve.ai/customers), captured 2026-10-15 | 2026-10-15 | | Traversal | [PepsiCo](https://www.usedby.ai/companies/pepsico.md) | Confirmed | [traversal.com](https://www.traversal.com/customer-stories/cloudways), captured 2026-10-23 | 2026-10-23 | | BigPanda | [Chipotle](https://www.usedby.ai/companies/chipotle.md) | Observed | [bigpanda.io](https://www.bigpanda.io/customers/), captured 2026-10-20 | 2026-10-20 | ## Method Public customer lines of active DevOps, SRE & incidents tools at companies classified in Commerce & Retail. No software vendor had to be left out. Company mix by strongest proof: 10 confirmed, 0 declared, 6 observed and 0 signals. ## Questions ### Which DevOps, SRE & incidents tools do Commerce & Retail companies use most? incident.io leads: 6 of the 16 Commerce & Retail companies on usedby that use DevOps, SRE & incidents tools use it. Next: Harness (5), Resolve (3), Traversal (1), and BigPanda (1). ### How many Commerce & Retail companies use DevOps, SRE & incidents tools? 16 Commerce & Retail companies on usedby use at least one of 5 DevOps, SRE & incidents tools. It counts the companies usedby tracks. ### What proof backs these lines? Of the 16 companies, each counted at its strongest proof: 10 confirmed, 0 declared, 6 observed and 0 known from a job post. ### How does usedby build this ranking? usedby counts each Commerce & Retail company once per tool, from public proof: case studies, press releases, the company's own site or its declaration to usedby, vendor customer pages and job posts. Every line shows its proof and the date usedby last checked it. Industry page: https://www.usedby.ai/companies/industry/commerce-retail.md · Category page: https://www.usedby.ai/tools/category/devops-sre.md --- Source: https://www.usedby.ai/companies/industry/commerce-retail/devops-sre · How we check: https://www.usedby.ai/methodology