# Help desks tools used by Commerce & Retail companies

usedby lists 43 Commerce & Retail companies using 6 Help desks tools. The most used is Intercom: 16 of the 43 Commerce & Retail companies on usedby, every proof level counted. These are counts of the companies usedby tracks, not a market share. Data as of 2026-10-25.

## Largest and best-proven users

Two labelled views of the same companies. Neither is a score.

### Largest companies

By employee range. Size known for 18 of 43.

| Company | Proof | Employees | Tools | Last check |
|---|---|---|---|---|
| [Camping World](https://www.usedby.ai/companies/camping-world.md) | Observed | 10,001+ | DevRev | 2026-10-24 |
| [Amazon](https://www.usedby.ai/companies/amazon.md) | Observed | 10,001+ | Intercom | 2026-10-24 |
| [Tesco](https://www.usedby.ai/companies/tesco.md) | Observed | 10,001+ | Zendesk AI | 2026-10-05 |

### Strongest proof

Confirmed or declared: 20 of 43. This view filters what you read, never what is counted.

| Company | Proof | Employees | Tools | Last check |
|---|---|---|---|---|
| [Replo](https://www.usedby.ai/companies/replo.md) | Confirmed | Unknown | Pylon | 2026-10-25 |
| [ToughTrucks For Kids](https://www.usedby.ai/companies/toughtrucks-for-kids.md) | Confirmed | Unknown | DevRev | 2026-10-24 |
| [Fortnum & Mason](https://www.usedby.ai/companies/fortnum-mason.md) | Confirmed | Unknown | Zendesk AI | 2026-10-24 |

## Ranking

Tools ranked by the companies of the 43 Commerce & Retail companies on usedby that use them. Each company counts once per tool, at its strongest proof. Ties go to more confirmed, then declared, then observed companies.

| # | Tool | Companies | Confirmed | Declared | Observed | Job posts only | Last check |
|---|---|---|---|---|---|---|---|
| 1 | [Intercom](https://www.usedby.ai/tools/intercom.md) | 16 | 4 | 0 | 12 | 0 | 2026-10-24 |
| 2 | [Kustomer](https://www.usedby.ai/tools/kustomer.md) | 15 | 12 | 0 | 3 | 0 | 2026-10-20 |
| 3 | [Zendesk AI](https://www.usedby.ai/tools/zendesk-ai.md) | 5 | 1 | 0 | 4 | 0 | 2026-10-24 |
| 4 | [DevRev](https://www.usedby.ai/tools/devrev.md) | 3 | 1 | 0 | 2 | 0 | 2026-10-24 |
| 5 | [Gorgias](https://www.usedby.ai/tools/gorgias.md) | 3 | 1 | 0 | 2 | 0 | 2026-10-20 |
| 6 | [Pylon](https://www.usedby.ai/tools/pylon.md) | 1 | 1 | 0 | 0 | 0 | 2026-10-25 |

## Customers per tool

Every line is a customer, at one of three proof levels: confirmed (a case study, a named quote, a press release, or the company's own public account of using the tool (its own site, or a post by one of its executives, VP or above)), observed (the vendor shows the company on its own pages) or signal (a job post shows the company's employees use the tool, the weakest proof). A line the company declared to usedby itself, or that it lists as a sub-processor on its own legal page, is marked declared. A signal is never a case study or a vendor listing. Strongest proof first. "Last check" is the later of the line's re-verification and its latest capture.

| Tool | Company | Proof | Source | Last check |
|---|---|---|---|---|
| Intercom | [Appliances Online](https://www.usedby.ai/companies/appliances-online.md) | Confirmed | [intercom.com](https://www.intercom.com/customers/appliances-online), captured 2026-10-08 | 2026-10-24 |
| Intercom | [GreenPal](https://www.usedby.ai/companies/greenpal.md) | Confirmed | [intercom.com](https://www.intercom.com/customers/greenpal), captured 2026-10-08 | 2026-10-24 |
| Intercom | [Ideris](https://www.usedby.ai/companies/ideris.md) | Confirmed | [intercom.com](https://www.intercom.com/customers/ideris), captured 2026-10-08 | 2026-10-24 |
| Intercom | [Living Spaces](https://www.usedby.ai/companies/living-spaces.md) | Confirmed | [intercom.com](https://www.intercom.com/customers/livingspaces), captured 2026-10-05 | 2026-10-24 |
| Intercom | [Amazon](https://www.usedby.ai/companies/amazon.md) | Observed | [intercom.com](https://www.intercom.com/pricing), captured 2026-10-24 | 2026-10-24 |
| Intercom | [Lightspeed](https://www.usedby.ai/companies/lightspeed.md) | Observed | [intercom.com](https://www.intercom.com/pricing), captured 2026-10-24 | 2026-10-24 |
| Intercom | [Toast](https://www.usedby.ai/companies/toast.md) | Observed | [intercom.com](https://www.intercom.com/), captured 2026-10-24 | 2026-10-24 |
| Intercom | [Bailey Nelson](https://www.usedby.ai/companies/bailey-nelson.md) | Observed | [intercom.com](https://www.intercom.com/customers), captured 2026-10-24 | 2026-10-24 |
| Intercom | [Buymie](https://www.usedby.ai/companies/buymie.md) | Observed | [intercom.com](https://www.intercom.com/customers), captured 2026-10-24 | 2026-10-24 |
| Intercom | [Deliverect](https://www.usedby.ai/companies/deliverect.md) | Observed | [intercom.com](https://www.intercom.com/customers), captured 2026-10-24 | 2026-10-24 |
| Intercom | [Homeworks](https://www.usedby.ai/companies/homeworks.md) | Observed | [intercom.com](https://www.intercom.com/customers), captured 2026-10-24 | 2026-10-24 |
| Intercom | [MONY Group](https://www.usedby.ai/companies/mony-group.md) | Observed | [intercom.com](https://www.intercom.com/customers), captured 2026-10-24 | 2026-10-24 |
| Intercom | [Moo](https://www.usedby.ai/companies/moo.md) | Observed | [intercom.com](https://www.intercom.com/customers), captured 2026-10-24 | 2026-10-24 |
| Intercom | [MPB](https://www.usedby.ai/companies/mpb.md) | Observed | [intercom.com](https://www.intercom.com/customers), captured 2026-10-24 | 2026-10-24 |
| Intercom | [Peddle](https://www.usedby.ai/companies/peddle.md) | Observed | [intercom.com](https://www.intercom.com/customers), captured 2026-10-24 | 2026-10-24 |
| Intercom | [Quandoo](https://www.usedby.ai/companies/quandoo.md) | Observed | [intercom.com](https://www.intercom.com/customers), captured 2026-10-24 | 2026-10-24 |
| Kustomer | [Caraway](https://www.usedby.ai/companies/caraway.md) | Confirmed | [kustomer.com](https://www.kustomer.com/customers/caraway/), captured 2026-10-09 | 2026-10-20 |
| Kustomer | [Coterie Baby](https://www.usedby.ai/companies/coterie-baby.md) | Confirmed | [kustomer.com](https://www.kustomer.com/customers/coterie-baby/), captured 2026-10-03 | 2026-10-20 |
| Kustomer | [Daily Harvest](https://www.usedby.ai/companies/daily-harvest.md) | Confirmed | [kustomer.com](https://www.kustomer.com/customers/daily-harvest/), captured 2026-10-09 | 2026-10-20 |
| Kustomer | [Goody](https://www.usedby.ai/companies/goody.md) | Confirmed | [kustomer.com](https://www.kustomer.com/customers/goody/), captured 2026-10-09 | 2026-10-20 |
| Kustomer | [Hexclad](https://www.usedby.ai/companies/hexclad.md) | Confirmed | [kustomer.com](https://www.kustomer.com/customers/hexclad/), captured 2026-10-09 | 2026-10-20 |
| Kustomer | [Bulletproof](https://www.usedby.ai/companies/bulletproof.md) | Confirmed | [kustomer.com](https://www.kustomer.com/customers/bulletproof/), captured 2026-10-09 | 2026-10-20 |
| Kustomer | [Jerome's Furniture](https://www.usedby.ai/companies/jeromes-furniture.md) | Confirmed | [kustomer.com](https://www.kustomer.com/customers/jeromes-furniture/), captured 2026-10-09 | 2026-10-20 |
| Kustomer | [Nathan James](https://www.usedby.ai/companies/nathan-james.md) | Confirmed | [kustomer.com](https://www.kustomer.com/customers/nathan-james/), captured 2026-10-09 | 2026-10-20 |
| Kustomer | [Priority Bicycles](https://www.usedby.ai/companies/priority-bicycles.md) | Confirmed | [kustomer.com](https://www.kustomer.com/customers/priority-bicycles/), captured 2026-10-09 | 2026-10-20 |
| Kustomer | [Smalls](https://www.usedby.ai/companies/smalls.md) | Confirmed | [kustomer.com](https://www.kustomer.com/customers/smalls/), captured 2026-10-09 | 2026-10-20 |
| Kustomer | [Terra Kaffe](https://www.usedby.ai/companies/terra-kaffe.md) | Confirmed | [kustomer.com](https://www.kustomer.com/customers/terra-kaffe/), captured 2026-10-03 | 2026-10-20 |
| Kustomer | [Yummy](https://www.usedby.ai/companies/yummy.md) | Confirmed | [kustomer.com](https://www.kustomer.com/customers/yummy/), captured 2026-10-09 | 2026-10-20 |
| Kustomer | [Catawiki](https://www.usedby.ai/companies/catawiki.md) | Observed | [kustomer.com](https://www.kustomer.com/pricing/), captured 2026-10-20 | 2026-10-20 |
| Kustomer | [Sweetgreen](https://www.usedby.ai/companies/sweetgreen.md) | Observed | [kustomer.com](https://www.kustomer.com/pricing/), captured 2026-10-20 | 2026-10-20 |
| Kustomer | [Makesy](https://www.usedby.ai/companies/makesy.md) | Observed | [kustomer.com](https://www.kustomer.com/customers/), captured 2026-10-20 | 2026-10-20 |
| Zendesk AI | [Fortnum & Mason](https://www.usedby.ai/companies/fortnum-mason.md) | Confirmed | [zendesk.com](https://www.zendesk.com/customer/fortnum-mason/), captured 2026-10-05 | 2026-10-24 |
| Zendesk AI | [Grubhub](https://www.usedby.ai/companies/grubhub.md) | Observed | [zendesk.com](https://www.zendesk.com/pricing/), captured 2026-10-05 | 2026-10-05 |
| Zendesk AI | [Shopify](https://www.usedby.ai/companies/shopify.md) | Observed | [zendesk.com](https://www.zendesk.com/pricing/), captured 2026-10-05 | 2026-10-05 |
| Zendesk AI | [Tesco](https://www.usedby.ai/companies/tesco.md) | Observed | [zendesk.com](https://www.zendesk.com/customer/), captured 2026-10-03 | 2026-10-05 |
| Zendesk AI | [OpenTable](https://www.usedby.ai/companies/opentable.md) | Observed | [zendesk.com](https://www.zendesk.com/pricing/), captured 2026-10-05 | 2026-10-05 |
| DevRev | [ToughTrucks For Kids](https://www.usedby.ai/companies/toughtrucks-for-kids.md) | Confirmed | [devrev.ai](https://devrev.ai/customers/icici-prudential-life), captured 2026-10-24 | 2026-10-24 |
| DevRev | [Camping World](https://www.usedby.ai/companies/camping-world.md) | Observed | [devrev.ai](https://devrev.ai/), captured 2026-10-24 | 2026-10-24 |
| DevRev | [Indigo](https://www.usedby.ai/companies/indigo.md) | Observed | [devrev.ai](https://devrev.ai/customers), captured 2026-10-24 | 2026-10-24 |
| Gorgias | [Dr. Bronner's](https://www.usedby.ai/companies/dr-bronner-s.md) | Confirmed | [gorgias.com](https://www.gorgias.com/customers/bareminerals), captured 2026-10-20 | 2026-10-20 |
| Gorgias | [Simplehuman](https://www.usedby.ai/companies/simplehuman.md) | Observed | [gorgias.com](https://www.gorgias.com/pricing), captured 2026-10-08 | 2026-10-08 |
| Gorgias | [Tushy](https://www.usedby.ai/companies/tushy.md) | Observed | [gorgias.com](https://www.gorgias.com/pricing), captured 2026-10-20 | 2026-10-20 |
| Pylon | [Replo](https://www.usedby.ai/companies/replo.md) | Confirmed | [usepylon.com](https://www.usepylon.com/case-study/replo), captured 2026-10-08 | 2026-10-25 |

## Method

Public customer lines of active Help desks tools at companies classified in Commerce & Retail. No software vendor had to be left out. Company mix by strongest proof: 20 confirmed, 0 declared, 23 observed and 0 signals.

## Questions

### Which Help desks tools do Commerce & Retail companies use most?

Intercom leads: 16 of the 43 Commerce & Retail companies on usedby that use Help desks tools use it. Next: Kustomer (15), Zendesk AI (5), DevRev (3), and Gorgias (3).

### How many Commerce & Retail companies use Help desks tools?

43 Commerce & Retail companies on usedby use at least one of 6 Help desks tools. It counts the companies usedby tracks.

### What proof backs these lines?

Of the 43 companies, each counted at its strongest proof: 20 confirmed, 0 declared, 23 observed and 0 known from a job post.

### How does usedby build this ranking?

usedby counts each Commerce & Retail company once per tool, from public proof: case studies, press releases, the company's own site or its declaration to usedby, vendor customer pages and job posts. Every line shows its proof and the date usedby last checked it.

Help desks by industry within Commerce & Retail: [E-commerce & D2C](https://www.usedby.ai/companies/industry/e-commerce-d2c/helpdesk-platforms.md) (20)

Industry page: https://www.usedby.ai/companies/industry/commerce-retail.md · Category page: https://www.usedby.ai/tools/category/helpdesk-platforms.md

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Source: https://www.usedby.ai/companies/industry/commerce-retail/helpdesk-platforms · How we check: https://www.usedby.ai/methodology