# IT service & employee support tools used by Commerce & Retail companies

usedby lists 25 Commerce & Retail companies using 5 IT service & employee support tools. The most used is Moveworks: 8 of the 25 Commerce & Retail companies on usedby, every proof level counted. These are counts of the companies usedby tracks, not a market share. Data as of 2026-10-24.

## Largest and best-proven users

Two labelled views of the same companies. Neither is a score.

### Largest companies

By employee range. Size known for 13 of 25.

| Company | Proof | Employees | Tools | Last check |
|---|---|---|---|---|
| [Compass Group](https://www.usedby.ai/companies/compass-group.md) | Observed | 10,001+ | Leena AI | 2026-10-24 |
| [Ferguson](https://www.usedby.ai/companies/ferguson.md) | Observed | 10,001+ | Leena AI | 2026-10-24 |
| [Nestlé](https://www.usedby.ai/companies/nestle.md) | Observed | 10,001+ | Leena AI | 2026-10-24 |

### Strongest proof

Confirmed or declared: 5 of 25. This view filters what you read, never what is counted.

| Company | Proof | Employees | Tools | Last check |
|---|---|---|---|---|
| [Mercari](https://www.usedby.ai/companies/mercari.md) | Confirmed | Unknown | Moveworks, Serval | 2026-10-24 |
| [Stitch Fix](https://www.usedby.ai/companies/stitch-fix.md) | Confirmed | 1,001–5,000 | Moveworks | 2026-10-24 |
| [The Wonderful Company](https://www.usedby.ai/companies/the-wonderful-company.md) | Confirmed | Unknown | Moveworks | 2026-10-24 |

## Ranking

Tools ranked by the companies of the 25 Commerce & Retail companies on usedby that use them. Each company counts once per tool, at its strongest proof. Ties go to more confirmed, then declared, then observed companies.

| # | Tool | Companies | Confirmed | Declared | Observed | Job posts only | Last check |
|---|---|---|---|---|---|---|---|
| 1 | [Moveworks](https://www.usedby.ai/tools/moveworks.md) | 8 | 3 | 0 | 5 | 0 | 2026-10-24 |
| 2 | [Leena AI](https://www.usedby.ai/tools/leena-ai.md) | 8 | 0 | 0 | 8 | 0 | 2026-10-24 |
| 3 | [ServiceNow](https://www.usedby.ai/tools/servicenow.md) | 6 | 1 | 0 | 3 | 2 | 2026-10-24 |
| 4 | [Serval](https://www.usedby.ai/tools/serval.md) | 4 | 1 | 0 | 3 | 0 | 2026-10-19 |
| 5 | [Atomicwork](https://www.usedby.ai/tools/atomicwork.md) | 1 | 0 | 0 | 1 | 0 | 2026-10-22 |

## Customers per tool

Every line is a customer, at one of three proof levels: confirmed (a case study, a named quote, a press release, or the company's own public account of using the tool (its own site, or a post by one of its executives, VP or above)), observed (the vendor shows the company on its own pages) or signal (a job post shows the company's employees use the tool, the weakest proof). A line the company declared to usedby itself, or that it lists as a sub-processor on its own legal page, is marked declared. A signal is never a case study or a vendor listing. Strongest proof first. "Last check" is the later of the line's re-verification and its latest capture.

| Tool | Company | Proof | Source | Last check |
|---|---|---|---|---|
| Moveworks | [Mercari](https://www.usedby.ai/companies/mercari.md) | Confirmed | [moveworks.com](https://www.moveworks.com/us/en/customers/mercari-reduced-it-ticket-volume-moveworks-conversational-ai), captured 2026-10-08 | 2026-10-24 |
| Moveworks | [Stitch Fix](https://www.usedby.ai/companies/stitch-fix.md) | Confirmed | [moveworks.com](https://www.moveworks.com/us/en/customers/stitch-fix-moveworks-hybrid-communication), captured 2026-10-09 | 2026-10-24 |
| Moveworks | [The Wonderful Company](https://www.usedby.ai/companies/the-wonderful-company.md) | Confirmed | [moveworks.com](https://www.moveworks.com/us/en/customers/the-wonderful-company-empowers-employees-with-Moveworks), captured 2026-10-09 | 2026-10-24 |
| Moveworks | [Coca-Cola](https://www.usedby.ai/companies/coca-cola.md) | Observed | [moveworks.com](https://www.moveworks.com/), captured 2026-10-24 | 2026-10-24 |
| Moveworks | [Chewy](https://www.usedby.ai/companies/chewy.md) | Observed | [moveworks.com](https://www.moveworks.com/), captured 2026-10-05 | 2026-10-05 |
| Moveworks | [Belkin](https://www.usedby.ai/companies/belkin.md) | Observed | [moveworks.com](https://www.moveworks.com/), captured 2026-10-24 | 2026-10-24 |
| Moveworks | [Boston Beer Company](https://www.usedby.ai/companies/boston-beer-company.md) | Observed | [moveworks.com](https://www.moveworks.com/), captured 2026-10-24 | 2026-10-24 |
| Moveworks | [Inspire Brands](https://www.usedby.ai/companies/inspire-brands.md) | Observed | [moveworks.com](https://www.moveworks.com/), captured 2026-10-13 | 2026-10-13 |
| Leena AI | [Coca-Cola](https://www.usedby.ai/companies/coca-cola.md) | Observed | [leena.ai](https://leena.ai/case-studies), captured 2026-10-24 | 2026-10-24 |
| Leena AI | [Nestlé](https://www.usedby.ai/companies/nestle.md) | Observed | [leena.ai](https://leena.ai/customers), captured 2026-10-24 | 2026-10-24 |
| Leena AI | [Pernod Ricard](https://www.usedby.ai/companies/pernod-ricard.md) | Observed | [leena.ai](https://leena.ai/customers), captured 2026-10-24 | 2026-10-24 |
| Leena AI | [Meesho](https://www.usedby.ai/companies/meesho.md) | Observed | [leena.ai](https://leena.ai/case-studies), captured 2026-10-24 | 2026-10-24 |
| Leena AI | [Compass Group](https://www.usedby.ai/companies/compass-group.md) | Observed | [leena.ai](https://leena.ai/customers), captured 2026-10-24 | 2026-10-24 |
| Leena AI | [Ferguson](https://www.usedby.ai/companies/ferguson.md) | Observed | [leena.ai](https://leena.ai/customers), captured 2026-10-24 | 2026-10-24 |
| Leena AI | [Hindustan Coca-Cola Beverages (HCCB)](https://www.usedby.ai/companies/hindustan-coca-cola-beverages-hccb.md) | Observed | [leena.ai](https://leena.ai/case-studies), captured 2026-10-24 | 2026-10-24 |
| Leena AI | [Suntory](https://www.usedby.ai/companies/suntory.md) | Observed | [leena.ai](https://leena.ai/customers), captured 2026-10-24 | 2026-10-24 |
| ServiceNow | [Raleigh](https://www.usedby.ai/companies/raleigh.md) | Confirmed | [servicenow.com](https://www.servicenow.com/customers/fedex.html), captured 2026-10-20 | 2026-10-20 |
| ServiceNow | [Kraft Heinz](https://www.usedby.ai/companies/kraft-heinz.md) | Observed | [servicenow.com](https://www.servicenow.com/) | Not dated |
| ServiceNow | [Mondelez International](https://www.usedby.ai/companies/mondelez-international.md) | Observed | [servicenow.com](https://www.servicenow.com/) | Not dated |
| ServiceNow | [7-Eleven](https://www.usedby.ai/companies/7-eleven.md) | Observed | [servicenow.com](https://www.servicenow.com/customers.html), captured 2026-10-20 | 2026-10-20 |
| ServiceNow | [Carvana](https://www.usedby.ai/companies/carvana.md) | Signal (job post) | [carvana.com](https://www.carvana.com/careers/apply?gh_jid=8164824), captured 2026-10-19 | 2026-10-19 |
| ServiceNow | [Toast](https://www.usedby.ai/companies/toast.md) | Signal (job post) | [careers.toasttab.com](https://careers.toasttab.com/jobs?gh_jid=8311872), captured 2026-10-24 | 2026-10-24 |
| Serval | [SeatGeek](https://www.usedby.ai/companies/seatgeek.md) | Confirmed | [serval.com](https://www.serval.com/customers/seatgeek), captured 2026-10-19 | 2026-10-19 |
| Serval | [Blue Diamond](https://www.usedby.ai/companies/blue-diamond.md) | Observed | [serval.com](https://www.serval.com/), captured 2026-10-19 | 2026-10-19 |
| Serval | [Dutch Bros Coffee](https://www.usedby.ai/companies/dutch-bros-coffee.md) | Observed | [serval.com](https://www.serval.com/), captured 2026-10-19 | 2026-10-19 |
| Serval | [Mercari](https://www.usedby.ai/companies/mercari.md) | Observed | [serval.com](https://www.serval.com/), captured 2026-10-19 | 2026-10-19 |
| Atomicwork | [MaryRuth's](https://www.usedby.ai/companies/mary-ruth-s.md) | Observed | [atomicwork.com](https://www.atomicwork.com/customers), captured 2026-10-22 | 2026-10-22 |

## Method

Public customer lines of active IT service & employee support tools at companies classified in Commerce & Retail. No software vendor had to be left out. Company mix by strongest proof: 5 confirmed, 0 declared, 18 observed and 2 signals.

## Questions

### Which IT service & employee support tools do Commerce & Retail companies use most?

Moveworks leads: 8 of the 25 Commerce & Retail companies on usedby that use IT service & employee support tools use it. Next: Leena AI (8), ServiceNow (6), Serval (4), and Atomicwork (1).

### How many Commerce & Retail companies use IT service & employee support tools?

25 Commerce & Retail companies on usedby use at least one of 5 IT service & employee support tools. It counts the companies usedby tracks.

### What proof backs these lines?

Of the 25 companies, each counted at its strongest proof: 5 confirmed, 0 declared, 18 observed and 2 known from a job post.

### How does usedby build this ranking?

usedby counts each Commerce & Retail company once per tool, from public proof: case studies, press releases, the company's own site or its declaration to usedby, vendor customer pages and job posts. Every line shows its proof and the date usedby last checked it.

Industry page: https://www.usedby.ai/companies/industry/commerce-retail.md · Category page: https://www.usedby.ai/tools/category/it-service-management.md

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Source: https://www.usedby.ai/companies/industry/commerce-retail/it-service-management · How we check: https://www.usedby.ai/methodology