# Which AI tools do Consumer Goods companies use for Help desks? Gorgias: 29 companies (27 Confirmed, 0 Declared, 2 Observed, 0 Job-post signal). Original source text: “Dr. Bronner's replaced Salesforce Service Cloud with Gorgias and cut about $100,000 a year in licensing and developer costs.” — Dr. Bronner's ([Read the source]()). · Kustomer: 2 companies (2 Confirmed, 0 Declared, 0 Observed, 0 Job-post signal). Original source text: “Discover how Caraway Home transformed their customer experience after moving through three different help desks before finally finding their long-term solution with Kustomer.” — Caraway ([Read the source]()). · Help Scout: 1 companies (0 Confirmed, 0 Declared, 1 Observed, 0 Job-post signal). No published reason in the sources selected. View the cited answer: https://www.usedby.ai/companies/industry/consumer-goods-fmcg/helpdesk-platforms # What consumer goods companies use for Help desks usedby lists 32 Consumer Goods companies using 3 Help desks tools. The most used is Gorgias: 29 of the 32 Consumer Goods companies on usedby, every proof level counted. These are counts of the companies usedby tracks, not a market share. Data as of 2026-11-15. ## Largest and best-proven users Two labelled views of the same companies. Neither is a score. ### Largest companies By employee range. Size known for 5 of 32. | Company | Proof | Employees | Tools | Last check | |---|---|---|---|---| | [Dr. Bronner's](https://www.usedby.ai/companies/dr-bronner-s.md) | Confirmed | 201–1,000 | Gorgias | 2026-11-13 | | [Everyday Dose](https://www.usedby.ai/companies/everyday-dose.md) | Confirmed | 51–200 | Gorgias | 2026-11-15 | | [Caraway](https://www.usedby.ai/companies/caraway.md) | Confirmed | 51–200 | Kustomer | 2026-11-12 | ### Strongest proof Confirmed or declared: 29 of 32. This view filters what you read, never what is counted. | Company | Proof | Employees | Tools | Last check | |---|---|---|---|---| | [Angelic Bakehouse](https://www.usedby.ai/companies/angelic-bakehouse.md) | Confirmed | Unknown | Gorgias | 2026-11-15 | | [Angelus Direct](https://www.usedby.ai/companies/angelus-direct.md) | Confirmed | Unknown | Gorgias | 2026-11-15 | | [Bokksu](https://www.usedby.ai/companies/bokksu.md) | Confirmed | Unknown | Gorgias | 2026-11-15 | ## Ranking Tools ranked by the companies of the 32 Consumer Goods companies on usedby that use them. Each company counts once per tool, at its strongest proof. Ties go to more confirmed, then declared, then observed companies. | # | Tool | Companies | Confirmed | Declared | Observed | Job posts only | Last check | |---|---|---|---|---|---|---|---| | 1 | [Gorgias](https://www.usedby.ai/tools/gorgias.md) | 29 | 27 | 0 | 2 | 0 | 2026-11-15 | | 2 | [Kustomer](https://www.usedby.ai/tools/kustomer.md) | 2 | 2 | 0 | 0 | 0 | 2026-11-12 | | 3 | [Help Scout](https://www.usedby.ai/tools/help-scout.md) | 1 | 0 | 0 | 1 | 0 | 2026-11-13 | ## Customers per tool Every line is a customer, at one of three proof levels: confirmed (a case study, a named quote, a press release, or the company's own public account of using the tool (its own site, or a post by one of its executives, VP or above)), observed (the vendor shows the company on its own pages) or signal (a job post shows the company's employees use the tool, the weakest proof). A line the company declared to usedby itself, or that it lists as a sub-processor on its own legal page, is marked declared. A signal is never a case study or a vendor listing. Strongest proof first. "Last check" is the later of the line's re-verification and its latest capture. | Tool | Company | Proof | Source | Last check | |---|---|---|---|---| | Gorgias | [Angelic Bakehouse](https://www.usedby.ai/companies/angelic-bakehouse.md) | Confirmed | [gorgias.com](https://www.gorgias.com/customers/bakehouse), captured 2026-11-15 | 2026-11-15 | | Gorgias | [Angelus Direct](https://www.usedby.ai/companies/angelus-direct.md) | Confirmed | [gorgias.com](https://www.gorgias.com/customers/angelus-direct), captured 2026-11-15 | 2026-11-15 | | Gorgias | [Bokksu](https://www.usedby.ai/companies/bokksu.md) | Confirmed | [gorgias.com](https://www.gorgias.com/customers/bokksu), captured 2026-11-15 | 2026-11-15 | | Gorgias | [BrüMate](https://www.usedby.ai/companies/brumate.md) | Confirmed | [gorgias.com](https://www.gorgias.com/customers/brumate), captured 2026-11-15 | 2026-11-15 | | Gorgias | [buah](https://www.usedby.ai/companies/buah.md) | Confirmed | [gorgias.com](https://www.gorgias.com/customers/buah), captured 2026-11-15 | 2026-11-15 | | Gorgias | [Cornbread Hemp](https://www.usedby.ai/companies/cornbread-hemp.md) | Confirmed | [gorgias.com](https://www.gorgias.com/customers/cornbread-hemp), captured 2026-11-15 | 2026-11-15 | | Gorgias | [Death Wish Coffee](https://www.usedby.ai/companies/death-wish-coffee.md) | Confirmed | [gorgias.com](https://www.gorgias.com/customers/death-wish-coffee), captured 2026-11-15 | 2026-11-15 | | Gorgias | [DoggieLawn](https://www.usedby.ai/companies/doggielawn.md) | Confirmed | [gorgias.com](https://www.gorgias.com/customers/doggielawn), captured 2026-11-15 | 2026-11-15 | | Gorgias | [Dr. Bronner's](https://www.usedby.ai/companies/dr-bronner-s.md) | Confirmed | [gorgias.com](https://www.gorgias.com/customers/dr-bronners), captured 2026-11-07 | 2026-11-13 | | Gorgias | [Everyday Dose](https://www.usedby.ai/companies/everyday-dose.md) | Confirmed | [gorgias.com](https://www.gorgias.com/customers/everyday-dose), captured 2026-11-15 | 2026-11-15 | | Gorgias | [Food Huggers](https://www.usedby.ai/companies/food-huggers.md) | Confirmed | [gorgias.com](https://www.gorgias.com/customers/foodhuggers), captured 2026-11-15 | 2026-11-15 | | Gorgias | [Jetson](https://www.usedby.ai/companies/jetson.md) | Confirmed | [gorgias.com](https://www.gorgias.com/customers/jetson), captured 2026-11-15 | 2026-11-15 | | Gorgias | [JOONE](https://www.usedby.ai/companies/joone.md) | Confirmed | [gorgias.com](https://www.gorgias.com/customers/joone), captured 2026-11-15 | 2026-11-15 | | Gorgias | [Lillie's Q](https://www.usedby.ai/companies/lillie-s-q.md) | Confirmed | [gorgias.com](https://www.gorgias.com/customers/lillies-q), captured 2026-11-15 | 2026-11-15 | | Gorgias | [Montezuma's](https://www.usedby.ai/companies/montezuma-s.md) | Confirmed | [gorgias.com](https://www.gorgias.com/customers/montezumas), captured 2026-11-15 | 2026-11-15 | | Gorgias | [mybacs](https://www.usedby.ai/companies/mybacs.md) | Confirmed | [gorgias.com](https://www.gorgias.com/customers/mybacs), captured 2026-11-15 | 2026-11-15 | | Gorgias | [Nomad](https://www.usedby.ai/companies/nomad.md) | Confirmed | [gorgias.com](https://www.gorgias.com/customers/nomad), captured 2026-11-15 | 2026-11-15 | | Gorgias | [Obvi](https://www.usedby.ai/companies/obvi.md) | Confirmed | [gorgias.com](https://www.gorgias.com/customers/obvi), captured 2026-11-15 | 2026-11-15 | | Gorgias | [Ohh Deer](https://www.usedby.ai/companies/ohh-deer.md) | Confirmed | [gorgias.com](https://www.gorgias.com/customers/ohh-deer), captured 2026-11-15 | 2026-11-15 | | Gorgias | [OLIPOP](https://www.usedby.ai/companies/olipop.md) | Confirmed | [gorgias.com](https://www.gorgias.com/customers/olipop), captured 2026-11-15 | 2026-11-15 | | Gorgias | [Rumpl](https://www.usedby.ai/companies/rumpl.md) | Confirmed | [gorgias.com](https://www.gorgias.com/customers/rumpl), captured 2026-11-15 | 2026-11-15 | | Gorgias | [Stoov](https://www.usedby.ai/companies/stoov.md) | Confirmed | [gorgias.com](https://www.gorgias.com/customers/stoov), captured 2026-11-15 | 2026-11-15 | | Gorgias | [Trove Brands](https://www.usedby.ai/companies/trove-brands.md) | Confirmed | [gorgias.com](https://www.gorgias.com/customers/trove-brands), captured 2026-11-15 | 2026-11-15 | | Gorgias | [Try The World](https://www.usedby.ai/companies/try-the-world.md) | Confirmed | [gorgias.com](https://www.gorgias.com/customers/try-the-world), captured 2026-11-15 | 2026-11-15 | | Gorgias | [Tushy](https://www.usedby.ai/companies/tushy.md) | Confirmed | [gorgias.com](https://www.gorgias.com/customers/tushy), captured 2026-11-15 | 2026-11-15 | | Gorgias | [VUSH](https://www.usedby.ai/companies/vush.md) | Confirmed | [gorgias.com](https://www.gorgias.com/customers/vush), captured 2026-11-15 | 2026-11-15 | | Gorgias | [Wildride](https://www.usedby.ai/companies/wildride.md) | Confirmed | [gorgias.com](https://www.gorgias.com/customers/wildride), captured 2026-11-15 | 2026-11-15 | | Gorgias | [Fiji Water](https://www.usedby.ai/companies/fiji-water.md) | Observed | [gorgias.com](https://www.gorgias.com/enterprise), captured 2026-11-13 | 2026-11-13 | | Gorgias | [Simplehuman](https://www.usedby.ai/companies/simplehuman.md) | Observed | [gorgias.com](https://www.gorgias.com/pricing), captured 2026-11-13 | 2026-11-13 | | Kustomer | [Caraway](https://www.usedby.ai/companies/caraway.md) | Confirmed | [kustomer.com](https://www.kustomer.com/customers/caraway/), captured 2026-10-09 | 2026-11-12 | | Kustomer | [Coterie Baby](https://www.usedby.ai/companies/coterie-baby.md) | Confirmed | [kustomer.com](https://www.kustomer.com/customers/coterie-baby/), captured 2026-10-03 | 2026-11-12 | | Help Scout | [Spindrift](https://www.usedby.ai/companies/spindrift.md) | Observed | [helpscout.com](https://www.helpscout.com/customers/), captured 2026-11-13 | 2026-11-13 | ## Method Public customer lines of active Help desks tools at companies classified in Consumer Goods. No software vendor had to be left out. Company mix by strongest proof: 29 confirmed, 0 declared, 3 observed and 0 signals. ## Questions ### Which Help desks tools do Consumer Goods companies use most? Gorgias leads: 29 of the 32 Consumer Goods companies on usedby that use Help desks tools use it. Next: Kustomer (2) and Help Scout (1). ### How many Consumer Goods companies use Help desks tools? 32 Consumer Goods companies on usedby use at least one of 3 Help desks tools. It counts the companies usedby tracks. ### What proof backs these lines? Of the 32 companies, each counted at its strongest proof: 29 confirmed, 0 declared, 3 observed and 0 known from a job post. ### How does usedby build this ranking? usedby counts each Consumer Goods company once per tool, from public proof: case studies, press releases, the company's own site or its declaration to usedby, vendor customer pages and job posts. Every line shows its proof and the date usedby last checked it. Help desks across all of Commerce & Retail: [Commerce & Retail](https://www.usedby.ai/companies/industry/commerce-retail/helpdesk-platforms.md) (81) Industry page: https://www.usedby.ai/companies/industry/consumer-goods-fmcg.md · Category page: https://www.usedby.ai/tools/category/helpdesk-platforms.md --- Source: https://www.usedby.ai/companies/industry/consumer-goods-fmcg/helpdesk-platforms · How we check: https://www.usedby.ai/methodology