# AI in E-commerce & D2C: what 53 companies use usedby lists 53 E-commerce & D2C companies with at least one public AI tool. The most used tool is Kustomer: 9 of the 53 E-commerce & D2C companies on usedby (17%). These are counts of the companies usedby tracks, not a market share. Latest check 2026-10-08: 130 of 148 public lines checked. ## Most used tools Share of the 53 E-commerce & D2C companies on usedby that use each tool, every proof level (a job-post signal is the weakest). | Tool | Companies | Share | |---|---|---| | [Kustomer](https://www.usedby.ai/tools/kustomer.md) | 9 | 17% | | [iAdvize](https://www.usedby.ai/tools/iadvize.md) | 4 | 8% | | [Ada](https://www.usedby.ai/tools/ada.md) | 3 | 6% | | [Claude](https://www.usedby.ai/tools/claude.md) | 3 | 6% | | [Guru](https://www.usedby.ai/tools/guru.md) | 3 | 6% | | [Retool](https://www.usedby.ai/tools/retool.md) | 3 | 6% | | [Wondercraft](https://www.usedby.ai/tools/wondercraft.md) | 3 | 6% | | [Airtable](https://www.usedby.ai/tools/airtable.md) | 2 | 4% | | [Arize AI](https://www.usedby.ai/tools/arize-ai.md) | 2 | 4% | | [ChatGPT](https://www.usedby.ai/tools/chatgpt.md) | 2 | 4% | | [ClickUp](https://www.usedby.ai/tools/clickup.md) | 2 | 4% | | [Cursor](https://www.usedby.ai/tools/cursor.md) | 2 | 4% | | [D-ID](https://www.usedby.ai/tools/d-id.md) | 2 | 4% | | [Descript](https://www.usedby.ai/tools/descript.md) | 2 | 4% | | [Intercom](https://www.usedby.ai/tools/intercom.md) | 2 | 4% | | [Jasper](https://www.usedby.ai/tools/jasper.md) | 2 | 4% | | [Live Person](https://www.usedby.ai/tools/live-person.md) | 2 | 4% | | [Moveworks](https://www.usedby.ai/tools/moveworks.md) | 2 | 4% | | [Notion](https://www.usedby.ai/tools/notion.md) | 2 | 4% | | [Pepper Content](https://www.usedby.ai/tools/pepper-content.md) | 2 | 4% | | [Snowflake](https://www.usedby.ai/tools/snowflake.md) | 2 | 4% | | [Yellow.ai](https://www.usedby.ai/tools/yellow-ai.md) | 2 | 4% | | [Zapier](https://www.usedby.ai/tools/zapier.md) | 2 | 4% | | [Zendesk AI](https://www.usedby.ai/tools/zendesk-ai.md) | 2 | 4% | | [11x](https://www.usedby.ai/tools/11x.md) | 1 | 2% | ## Companies AI tools per company count every public line. A tool marked (signal) rests on a job post only, the weakest proof. | Company | AI tools on usedby | Tools | |---|---|---| | [Amazon](https://www.usedby.ai/companies/amazon.md) | 41 | AdCreative, Airtable, Beautiful, Browse AI, Bubble, Cerebras, ClickUp, Cline, Common Room, Credo AI, CrewAI, D-ID, DeepL, Descript, Flowise, Gamma, Hex, Hugging Face, Hyperbound, Intercom, Mem0, Otter, Pepper Content, Photoroom, Retool, Runway, Sanas, Stable Diffusion, Tana, Tavus, TruefanAI, Unstructured, VEED, Warp, WellSaid, Wispr Flow, Wondercraft, Workato, Yellow.ai, You.com and ZoomInfo | | [Shopify](https://www.usedby.ai/companies/shopify.md) | 18 | Airtable, Apollo, ChatGPT, Claude, Cursor, Descript, fal, FloQast, GitHub copilot, Gumloop, Guru, HeyGen, Lindy, Nebius AI Cloud, Ramp, Surfer, Zapier and Zendesk AI | | [Wayfair](https://www.usedby.ai/companies/wayfair.md) | 9 | Arize AI, Baseten, ClickUp, Cognition, D-ID, hireEZ, Jasper, Level AI and Sierra | | [Relex](https://www.usedby.ai/companies/relex.md) | 7 | 6sense (signal), Anyword, ChatGPT (signal), Claude (signal), HubSpot (signal), n8n (signal) and Snowflake (signal) | | [Carvana](https://www.usedby.ai/companies/carvana.md) | 6 | Claude, Harvey, Juicebox, ServiceNow (signal), Snowflake (signal) and Torq | | [Lightspeed](https://www.usedby.ai/companies/lightspeed.md) | 5 | AirOps, Intercom, Pigment, Reclaim and Relevance AI | | [Sonos](https://www.usedby.ai/companies/sonos.md) | 4 | Beamery, CallMiner, Cursor and Guru | | [Chewy](https://www.usedby.ai/companies/chewy.md) | 3 | Moveworks, Recall and Wondercraft | | [Flipkart](https://www.usedby.ai/companies/flipkart.md) | 3 | Arize AI, Gupshup and Qdrant | | [Finn](https://www.usedby.ai/companies/finn.md) | 3 | Retool, Rossum and Yuma | | [Xiaomi](https://www.usedby.ai/companies/xiaomi.md) | 2 | Pepper Content and Yellow.ai | | [Casper](https://www.usedby.ai/companies/casper.md) | 2 | Bloomreach and Zapier | | [HelloFresh](https://www.usedby.ai/companies/hellofresh.md) | 2 | Metaview and Phenom | | [Zappos](https://www.usedby.ai/companies/zappos.md) | 2 | Comet Opik and Retool | | [Lyka](https://www.usedby.ai/companies/lyka.md) | 2 | Didero and Notion | | [Terminal X](https://www.usedby.ai/companies/terminal-x.md) | 2 | Optimove and Pinecone | | [Commercetools](https://www.usedby.ai/companies/commercetools.md) | 1 | Jasper | | [BarkBox](https://www.usedby.ai/companies/barkbox.md) | 1 | Wondercraft | | [Brooklinen](https://www.usedby.ai/companies/brooklinen.md) | 1 | Guru | | [Chatbooks](https://www.usedby.ai/companies/chatbooks.md) | 1 | Shortwave | | [Daily Harvest](https://www.usedby.ai/companies/daily-harvest.md) | 1 | Kustomer | | [Dollar Shave Club](https://www.usedby.ai/companies/dollar-shave-club.md) | 1 | mabl | | [Loop Earplugs](https://www.usedby.ai/companies/loop-earplugs.md) | 1 | Ada | | [Mouser](https://www.usedby.ai/companies/mouser.md) | 1 | Live Person | | [paperchase](https://www.usedby.ai/companies/paperchase.md) | 1 | 11x | | [POOLCORP](https://www.usedby.ai/companies/poolcorp.md) | 1 | Humanly | | [Quince](https://www.usedby.ai/companies/quince.md) | 1 | Decagon | | [Ruggable](https://www.usedby.ai/companies/ruggable.md) | 1 | Figma | | [Spryker](https://www.usedby.ai/companies/spryker.md) | 1 | Sana | | [Stitch Fix](https://www.usedby.ai/companies/stitch-fix.md) | 1 | Moveworks | | [The RealReal](https://www.usedby.ai/companies/the-realreal.md) | 1 | Live Person | | [Haz AI](https://www.usedby.ai/companies/haz-ai.md) | 1 | Beam | | [Hexclad](https://www.usedby.ai/companies/hexclad.md) | 1 | Kustomer | | [Mister Spex](https://www.usedby.ai/companies/mister-spex.md) | 1 | Cognigy | | [Simba Sleep](https://www.usedby.ai/companies/simba-sleep.md) | 1 | Ada | | [Simple Modern](https://www.usedby.ai/companies/simple-modern.md) | 1 | Listen | | [Zinus](https://www.usedby.ai/companies/zinus.md) | 1 | Replit | | [Boxed](https://www.usedby.ai/companies/boxed.md) | 1 | Notion | | [Bulletproof](https://www.usedby.ai/companies/bulletproof.md) | 1 | Kustomer | | [Epos Now](https://www.usedby.ai/companies/epos-now.md) | 1 | Ada | | [Nathan James](https://www.usedby.ai/companies/nathan-james.md) | 1 | Kustomer | | [Polonio Group](https://www.usedby.ai/companies/polonio-group.md) | 1 | Creator Kit | | [Priority Bicycles](https://www.usedby.ai/companies/priority-bicycles.md) | 1 | Kustomer | | [ShopLC](https://www.usedby.ai/companies/shoplc.md) | 1 | iAdvize | | [Universal Store](https://www.usedby.ai/companies/universal-store.md) | 1 | Zendesk AI | | [Makesy](https://www.usedby.ai/companies/makesy.md) | 1 | Kustomer | | [Maxaroma](https://www.usedby.ai/companies/maxaroma.md) | 1 | iAdvize | | [Payne Glasses](https://www.usedby.ai/companies/payne-glasses.md) | 1 | iAdvize | | [Smalls](https://www.usedby.ai/companies/smalls.md) | 1 | Kustomer | | [Terra Kaffe](https://www.usedby.ai/companies/terra-kaffe.md) | 1 | Kustomer | | [Yummy](https://www.usedby.ai/companies/yummy.md) | 1 | Kustomer | | [Mon Lit Cabane](https://www.usedby.ai/companies/mon-lit-cabane.md) | 1 | iAdvize | | [ToughTrucks For Kids](https://www.usedby.ai/companies/toughtrucks-for-kids.md) | 1 | DevRev | --- Source: https://www.usedby.ai/companies/industry/e-commerce-d2c ยท How we check: https://www.usedby.ai/methodology