# AI agents for customer service tools used by E-commerce & D2C companies

usedby lists 45 E-commerce & D2C companies using 14 AI agents for customer service tools. The most used is Yuma: 6 of the 45 E-commerce & D2C companies on usedby, every proof level counted. These are counts of the companies usedby tracks, not a market share. Data as of 2026-10-24.

## Ranking

Tools ranked by the companies of the 45 E-commerce & D2C companies on usedby that use them. Each company counts once per tool, at its strongest proof. Ties go to more confirmed, then declared, then observed companies.

| # | Tool | Companies | Confirmed | Declared | Observed | Job posts only | Last check |
|---|---|---|---|---|---|---|---|
| 1 | [Yuma](https://www.usedby.ai/tools/yuma.md) | 6 | 5 | 0 | 1 | 0 | 2026-10-16 |
| 2 | [Tidio](https://www.usedby.ai/tools/tidio.md) | 5 | 5 | 0 | 0 | 0 | 2026-10-09 |
| 3 | [iAdvize](https://www.usedby.ai/tools/iadvize.md) | 5 | 3 | 0 | 2 | 0 | 2026-10-22 |
| 4 | [Decagon](https://www.usedby.ai/tools/decagon.md) | 5 | 2 | 0 | 3 | 0 | 2026-10-15 |
| 5 | [Zowie](https://www.usedby.ai/tools/zowie.md) | 5 | 0 | 0 | 5 | 0 | 2026-10-19 |
| 6 | [Ada](https://www.usedby.ai/tools/ada.md) | 4 | 3 | 0 | 1 | 0 | 2026-10-15 |
| 7 | [Gupshup](https://www.usedby.ai/tools/gupshup.md) | 4 | 2 | 0 | 2 | 0 | 2026-10-18 |
| 8 | [Sierra](https://www.usedby.ai/tools/sierra.md) | 3 | 1 | 0 | 2 | 0 | 2026-10-19 |
| 9 | [Netomi](https://www.usedby.ai/tools/netomi.md) | 2 | 2 | 0 | 0 | 0 | 2026-10-19 |
| 10 | [Crescendo](https://www.usedby.ai/tools/crescendo.md) | 2 | 1 | 0 | 1 | 0 | 2026-10-18 |
| 11 | [Yellow.ai](https://www.usedby.ai/tools/yellow-ai.md) | 2 | 0 | 0 | 2 | 0 | 2026-10-19 |
| 12 | [Cognigy](https://www.usedby.ai/tools/cognigy.md) | 1 | 1 | 0 | 0 | 0 | 2026-10-24 |
| 13 | [LivePerson](https://www.usedby.ai/tools/live-person.md) | 1 | 0 | 0 | 1 | 0 | 2026-10-23 |
| 14 | [Parloa](https://www.usedby.ai/tools/parloa.md) | 1 | 0 | 0 | 1 | 0 | 2026-10-23 |

## Customers per tool

Every line is a customer, at one of three proof levels: confirmed (a case study, a named quote, a press release, or the company's own public account of using the tool (its own site, or a post by one of its executives, VP or above)), observed (the vendor shows the company on its own pages) or signal (a job post shows the company's employees use the tool, the weakest proof). A line the company declared to usedby itself is marked declared. A signal is never a case study or a vendor listing. Strongest proof first. "Last check" is the later of the line's re-verification and its latest capture.

| Tool | Company | Proof | Source | Last check |
|---|---|---|---|---|
| Yuma | [Tediber](https://www.usedby.ai/companies/tediber.md) | Confirmed | [yuma.ai](https://yuma.ai/case-studies/how-evryjewels-achieved-70-automation-slashed-cost-by-63-and-process-over-150k-tickets-with-yuma), captured 2026-10-13 | 2026-10-16 |
| Yuma | [The Bradery](https://www.usedby.ai/companies/the-bradery.md) | Confirmed | [yuma.ai](https://yuma.ai/case-studies/how-evryjewels-achieved-70-automation-slashed-cost-by-63-and-process-over-150k-tickets-with-yuma), captured 2026-10-16 | 2026-10-16 |
| Yuma | [The Koin Club](https://www.usedby.ai/companies/the-koin-club.md) | Confirmed | [yuma.ai](https://yuma.ai/case-studies/thekoinclub), captured 2026-10-10 | 2026-10-16 |
| Yuma | [UnBonMaillot](https://www.usedby.ai/companies/unbonmaillot.md) | Confirmed | [yuma.ai](https://yuma.ai/case-studies/how-evryjewels-achieved-70-automation-slashed-cost-by-63-and-process-over-150k-tickets-with-yuma), captured 2026-10-16 | 2026-10-16 |
| Yuma | [Finn](https://www.usedby.ai/companies/finn.md) | Confirmed | [yuma.ai](https://yuma.ai/case-studies/how-finn-europes-leading-car-subscription-platform-automated-45-of-b2b-cx-tickets-and-cut-resolution-times-by-90-with-yuma-ai), captured 2026-10-05 | 2026-10-16 |
| Yuma | [Tumble](https://www.usedby.ai/companies/tumble.md) | Observed | [yuma.ai](https://yuma.ai/), captured 2026-10-16 | 2026-10-16 |
| Tidio | [MattressNextDay](https://www.usedby.ai/companies/mattressnextday.md) | Confirmed | [tidio.com](https://www.tidio.com/customers/mattressnextday/), captured 2026-10-09 | 2026-10-09 |
| Tidio | [MonsterTires](https://www.usedby.ai/companies/monstertires.md) | Confirmed | [tidio.com](https://www.tidio.com/customers/monster-tires/), captured 2026-10-09 | 2026-10-09 |
| Tidio | [Pastreez](https://www.usedby.ai/companies/pastreez.md) | Confirmed | [tidio.com](https://www.tidio.com/customers/pastreez/), captured 2026-10-09 | 2026-10-09 |
| Tidio | [Renovate Direct](https://www.usedby.ai/companies/renovate-direct.md) | Confirmed | [tidio.com](https://www.tidio.com/customers/renovate-direct/), captured 2026-10-09 | 2026-10-09 |
| Tidio | [The Muzzle Movement](https://www.usedby.ai/companies/the-muzzle-movement.md) | Confirmed | [tidio.com](https://www.tidio.com/customers/the-muzzle-movement/), captured 2026-10-09 | 2026-10-09 |
| iAdvize | [Sideshow](https://www.usedby.ai/companies/sideshow.md) | Confirmed | [iadvize.com](https://www.iadvize.com/en/customers/sideshow), captured 2026-10-04 | 2026-10-22 |
| iAdvize | [Payne Glasses](https://www.usedby.ai/companies/payne-glasses.md) | Confirmed | [iadvize.com](https://www.iadvize.com/en/customers/payne-glasses), captured 2026-10-04 | 2026-10-22 |
| iAdvize | [Mon Lit Cabane](https://www.usedby.ai/companies/mon-lit-cabane.md) | Confirmed | [iadvize.com](https://www.iadvize.com/en/customers/mon-lit-cabane), captured 2026-10-04 | 2026-10-22 |
| iAdvize | [Shop LC](https://www.usedby.ai/companies/shoplc.md) | Observed | [iadvize.com](https://www.iadvize.com/en/), captured 2026-10-22 | 2026-10-22 |
| iAdvize | [Maxaroma](https://www.usedby.ai/companies/maxaroma.md) | Observed | [iadvize.com](https://www.iadvize.com/en/), captured 2026-10-22 | 2026-10-22 |
| Decagon | [1-800-Flowers](https://www.usedby.ai/companies/1-800-flowers.md) | Confirmed | [decagon.ai](https://decagon.ai/case-studies/1-800-flowers), captured 2026-10-07 | 2026-10-15 |
| Decagon | [Fourthwall](https://www.usedby.ai/companies/fourthwall.md) | Confirmed | [decagon.ai](https://decagon.ai/case-studies/mercado-libre), captured 2026-10-15 | 2026-10-15 |
| Decagon | [Fanatics](https://www.usedby.ai/companies/fanatics.md) | Observed | [decagon.ai](https://decagon.ai/case-studies), captured 2026-10-15 | 2026-10-15 |
| Decagon | [Gopuff](https://www.usedby.ai/companies/gopuff.md) | Observed | [decagon.ai](https://decagon.ai/case-studies), captured 2026-10-15 | 2026-10-15 |
| Decagon | [Quince](https://www.usedby.ai/companies/quince.md) | Observed | [decagon.ai](https://decagon.ai/case-studies), captured 2026-10-15 | 2026-10-15 |
| Zowie | [Beerwulf](https://www.usedby.ai/companies/beerwulf.md) | Observed | [getzowie.com](https://getzowie.com/testimonials), captured 2026-10-19 | 2026-10-19 |
| Zowie | [Missouri Star](https://www.usedby.ai/companies/missouri-star.md) | Observed | [getzowie.com](https://getzowie.com/testimonials), captured 2026-10-19 | 2026-10-19 |
| Zowie | [Modivo](https://www.usedby.ai/companies/modivo.md) | Observed | [getzowie.com](https://getzowie.com/testimonials), captured 2026-10-19 | 2026-10-19 |
| Zowie | [Monos](https://www.usedby.ai/companies/monos.md) | Observed | [getzowie.com](https://getzowie.com/testimonials/monos), captured 2026-10-19 | 2026-10-19 |
| Zowie | [Primary Arms](https://www.usedby.ai/companies/primary-arms.md) | Observed | [getzowie.com](https://getzowie.com/testimonials), captured 2026-10-19 | 2026-10-19 |
| Ada | [Endy](https://www.usedby.ai/companies/endy.md) | Confirmed | [ada.cx](https://www.ada.cx/case-study/endy/), captured 2026-10-11 | 2026-10-15 |
| Ada | [Loop Earplugs](https://www.usedby.ai/companies/loop-earplugs.md) | Confirmed | [ada.cx](https://www.ada.cx/case-study/loop-earplugs/), captured 2026-10-11 | 2026-10-15 |
| Ada | [Epos Now](https://www.usedby.ai/companies/epos-now.md) | Confirmed | [ada.cx](https://www.ada.cx/case-study/epos-now/), captured 2026-10-11 | 2026-10-15 |
| Ada | [Simba Sleep](https://www.usedby.ai/companies/simba-sleep.md) | Observed | [ada.cx](https://www.ada.cx/case-study/simba-sleep/) | Not dated |
| Gupshup | [6thStreet](https://www.usedby.ai/companies/6thstreet.md) | Confirmed | [gupshup.ai](https://www.gupshup.ai/resources/case-studies/6thstreet-accelerates-roas-by-5-8x-with-segment-based-conversational-marketing/), captured 2026-10-08 | 2026-10-18 |
| Gupshup | [Reserva](https://www.usedby.ai/companies/reserva.md) | Confirmed | [gupshup.ai](https://www.gupshup.ai/resources/case-studies/reserva/), captured 2026-10-08 | 2026-10-18 |
| Gupshup | [Flipkart](https://www.usedby.ai/companies/flipkart.md) | Observed | [gupshup.ai](https://www.gupshup.ai/), captured 2026-10-18 | 2026-10-18 |
| Gupshup | [Tata CLiQ](https://www.usedby.ai/companies/tata-cliq.md) | Observed | [gupshup.ai](https://www.gupshup.ai/resources/case-studies/), captured 2026-10-18 | 2026-10-18 |
| Sierra | [BARK](https://www.usedby.ai/companies/bark.md) | Confirmed | [sierra.ai](https://sierra.ai/customers/bark), captured 2026-10-07 | 2026-10-19 |
| Sierra | [Wayfair](https://www.usedby.ai/companies/wayfair.md) | Observed | [sierra.ai](https://sierra.ai/customers), captured 2026-10-19 | 2026-10-19 |
| Sierra | [Fanatics](https://www.usedby.ai/companies/fanatics.md) | Observed | [sierra.ai](https://sierra.ai/), captured 2026-10-19 | 2026-10-19 |
| Netomi | [Aventon](https://www.usedby.ai/companies/aventon.md) | Confirmed | [resources.netomi.com](https://resources.netomi.com/hubfs/Content%20Library/Aventon%20case%20study.pdf), captured 2026-10-19 | 2026-10-19 |
| Netomi | [Zinus](https://www.usedby.ai/companies/zinus.md) | Confirmed | [resources.netomi.com](https://resources.netomi.com/hubfs/Content%20Library/zinus-case-study.pdf), captured 2026-10-19 | 2026-10-19 |
| Crescendo | [Lovepop](https://www.usedby.ai/companies/lovepop.md) | Confirmed | [crescendo.ai](https://www.crescendo.ai/customer-stories/lovepop-scaling-heartfelt-cx), captured 2026-10-07 | 2026-10-18 |
| Crescendo | [Good Eggs](https://www.usedby.ai/companies/good-eggs.md) | Observed | [crescendo.ai](https://www.crescendo.ai/customers), captured 2026-10-18 | 2026-10-18 |
| Yellow.ai | [Xiaomi](https://www.usedby.ai/companies/xiaomi.md) | Observed | [yellow.ai](https://yellow.ai/case-study/), captured 2026-10-08 | 2026-10-19 |
| Yellow.ai | [Ula](https://www.usedby.ai/companies/ula.md) | Observed | [yellow.ai](https://yellow.ai/case-study/), captured 2026-10-08 | 2026-10-19 |
| Cognigy | [Mister Spex](https://www.usedby.ai/companies/mister-spex.md) | Confirmed | [cognigy.com](https://www.cognigy.com/en/case-study/mister-spex), captured 2026-10-08 | 2026-10-24 |
| LivePerson | [The RealReal](https://www.usedby.ai/companies/the-realreal.md) | Observed | [liveperson.com](https://www.liveperson.com/resources/customers/), captured 2026-10-23 | 2026-10-23 |
| Parloa | [Zalando](https://www.usedby.ai/companies/zalando.md) | Observed | [parloa.com](https://www.parloa.com/), captured 2026-10-23 | 2026-10-23 |

## Method

Public customer lines of active AI agents for customer service tools at companies classified in E-commerce & D2C. 1 company that sells software was left out, so a vendor is never counted as a user. Company mix by strongest proof: 25 confirmed, 0 declared, 20 observed and 0 signals.

## Questions

### Which AI agents for customer service tools do E-commerce & D2C companies use most?

Yuma leads: 6 of the 45 E-commerce & D2C companies on usedby that use AI agents for customer service tools use it. Next: Tidio (5), iAdvize (5), Decagon (5), and Zowie (5).

### How many E-commerce & D2C companies use AI agents for customer service tools?

45 E-commerce & D2C companies on usedby use at least one of 14 AI agents for customer service tools. It counts the companies usedby tracks.

### What proof backs these lines?

Of the 45 companies, each counted at its strongest proof: 25 confirmed, 0 declared, 20 observed and 0 known from a job post.

### How does usedby build this ranking?

usedby counts each E-commerce & D2C company once per tool, from public proof: case studies, press releases, the company's own site or its declaration to usedby, vendor customer pages and job posts. 1 software vendor is left out. Every line shows its proof and the date usedby last checked it.

Industry page: https://www.usedby.ai/companies/industry/e-commerce-d2c.md · Category page: https://www.usedby.ai/tools/category/customer-service-automation.md

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Source: https://www.usedby.ai/companies/industry/e-commerce-d2c/customer-service-automation · How we check: https://www.usedby.ai/methodology