# AI agents for customer service tools used by Fashion & Apparel companies

usedby lists 32 Fashion & Apparel companies using 12 AI agents for customer service tools. The most used is Tidio: 8 of the 32 Fashion & Apparel companies on usedby, every proof level counted. These are counts of the companies usedby tracks, not a market share. Data as of 2026-10-24.

## Ranking

Tools ranked by the companies of the 32 Fashion & Apparel companies on usedby that use them. Each company counts once per tool, at its strongest proof. Ties go to more confirmed, then declared, then observed companies.

| # | Tool | Companies | Confirmed | Declared | Observed | Job posts only | Last check |
|---|---|---|---|---|---|---|---|
| 1 | [Tidio](https://www.usedby.ai/tools/tidio.md) | 8 | 5 | 0 | 3 | 0 | 2026-10-19 |
| 2 | [Yuma](https://www.usedby.ai/tools/yuma.md) | 5 | 3 | 0 | 2 | 0 | 2026-10-16 |
| 3 | [Cognigy](https://www.usedby.ai/tools/cognigy.md) | 3 | 1 | 0 | 2 | 0 | 2026-10-24 |
| 4 | [Zowie](https://www.usedby.ai/tools/zowie.md) | 3 | 0 | 0 | 3 | 0 | 2026-10-19 |
| 5 | [Forethought](https://www.usedby.ai/tools/forethought.md) | 2 | 2 | 0 | 0 | 0 | 2026-10-17 |
| 6 | [Crescendo](https://www.usedby.ai/tools/crescendo.md) | 2 | 1 | 0 | 1 | 0 | 2026-10-18 |
| 7 | [iAdvize](https://www.usedby.ai/tools/iadvize.md) | 2 | 1 | 0 | 1 | 0 | 2026-10-22 |
| 8 | [Netomi](https://www.usedby.ai/tools/netomi.md) | 2 | 1 | 0 | 1 | 0 | 2026-10-19 |
| 9 | [Blip](https://www.usedby.ai/tools/blip.md) | 2 | 0 | 0 | 2 | 0 | 2026-10-19 |
| 10 | [Sierra](https://www.usedby.ai/tools/sierra.md) | 1 | 1 | 0 | 0 | 0 | 2026-10-19 |
| 11 | [Decagon](https://www.usedby.ai/tools/decagon.md) | 1 | 0 | 0 | 1 | 0 | 2026-10-15 |
| 12 | [LivePerson](https://www.usedby.ai/tools/live-person.md) | 1 | 0 | 0 | 1 | 0 | 2026-10-23 |

## Customers per tool

Every line is a customer, at one of three proof levels: confirmed (a case study, a named quote, a press release, or the company's own public account of using the tool (its own site, or a post by one of its executives, VP or above)), observed (the vendor shows the company on its own pages) or signal (a job post shows the company's employees use the tool, the weakest proof). A line the company declared to usedby itself is marked declared. A signal is never a case study or a vendor listing. Strongest proof first. "Last check" is the later of the line's re-verification and its latest capture.

| Tool | Company | Proof | Source | Last check |
|---|---|---|---|---|
| Tidio | [Burker](https://www.usedby.ai/companies/burker.md) | Confirmed | [tidio.com](https://www.tidio.com/customers/burker/), captured 2026-10-09 | 2026-10-09 |
| Tidio | [Jiffy](https://www.usedby.ai/companies/jiffy.md) | Confirmed | [tidio.com](https://www.tidio.com/customers/jiffy/), captured 2026-10-09 | 2026-10-09 |
| Tidio | [Olivia Bottega](https://www.usedby.ai/companies/olivia-bottega.md) | Confirmed | [tidio.com](https://www.tidio.com/customers/olivia-bottega/), captured 2026-10-09 | 2026-10-09 |
| Tidio | [Stormline](https://www.usedby.ai/companies/stormline.md) | Confirmed | [tidio.com](https://www.tidio.com/customers/stormline/), captured 2026-10-09 | 2026-10-09 |
| Tidio | [Suitor](https://www.usedby.ai/companies/suitor.md) | Confirmed | [tidio.com](https://www.tidio.com/customers/suitor/), captured 2026-10-09 | 2026-10-09 |
| Tidio | [Lacoste](https://www.usedby.ai/companies/lacoste.md) | Observed | [tidio.com](https://www.tidio.com/fr/customers) | Not dated |
| Tidio | [Under Armour](https://www.usedby.ai/companies/under-armour.md) | Observed | [tidio.com](https://www.tidio.com/fr/), captured 2026-10-19 | 2026-10-19 |
| Tidio | [Ninja Transfers](https://www.usedby.ai/companies/ninja-transfers.md) | Observed | [tidio.com](https://www.tidio.com/fr/customers) | Not dated |
| Yuma | [Cabaia](https://www.usedby.ai/companies/cabaia.md) | Confirmed | [yuma.ai](https://yuma.ai/case-studies/how-cabaia-achieved-74-cost-reduction-with-yuma-ai), captured 2026-10-10 | 2026-10-16 |
| Yuma | [Clove](https://www.usedby.ai/companies/clove.md) | Confirmed | [yuma.ai](https://yuma.ai/case-studies/how-evryjewels-achieved-70-automation-slashed-cost-by-63-and-process-over-150k-tickets-with-yuma), captured 2026-10-16 | 2026-10-16 |
| Yuma | [EvryJewels](https://www.usedby.ai/companies/evryjewels.md) | Confirmed | [yuma.ai](https://yuma.ai/case-studies/how-evryjewels-achieved-70-automation-slashed-cost-by-63-and-process-over-150k-tickets-with-yuma), captured 2026-10-16 | 2026-10-16 |
| Yuma | [Jimmy Fairly](https://www.usedby.ai/companies/jimmy-fairly.md) | Observed | [yuma.ai](https://yuma.ai/), captured 2026-10-16 | 2026-10-16 |
| Yuma | [Jonak](https://www.usedby.ai/companies/jonak.md) | Observed | [yuma.ai](https://yuma.ai/), captured 2026-10-16 | 2026-10-16 |
| Cognigy | [Fabletics](https://www.usedby.ai/companies/fabletics.md) | Confirmed | [cognigy.com](https://www.cognigy.com/en/case-study/fabletics), captured 2026-10-02 | 2026-10-24 |
| Cognigy | [TechStyle Fashion Group](https://www.usedby.ai/companies/techstyle-fashion-group.md) | Observed | [cognigy.com](https://www.cognigy.com/customer-success-stories), captured 2026-10-24 | 2026-10-24 |
| Cognigy | [JustFab](https://www.usedby.ai/companies/justfab.md) | Observed | [cognigy.com](https://www.cognigy.com/customer-success-stories), captured 2026-10-15 | 2026-10-15 |
| Zowie | [Giesswein](https://www.usedby.ai/companies/giesswein.md) | Observed | [getzowie.com](https://getzowie.com/testimonials), captured 2026-10-19 | 2026-10-19 |
| Zowie | [Groove Life](https://www.usedby.ai/companies/groove-life.md) | Observed | [getzowie.com](https://getzowie.com/testimonials), captured 2026-10-19 | 2026-10-19 |
| Zowie | [Monica Vinader](https://www.usedby.ai/companies/monica-vinader.md) | Observed | [getzowie.com](https://getzowie.com/testimonials), captured 2026-10-19 | 2026-10-19 |
| Forethought | [Cotopaxi](https://www.usedby.ai/companies/cotopaxi.md) | Confirmed | [forethought.ai](https://forethought.ai/case-studies/cotopaxi-168-percent-roi-forethought), captured 2026-10-03 | 2026-10-17 |
| Forethought | [MeUndies](https://www.usedby.ai/companies/meundies.md) | Confirmed | [forethought.ai](https://forethought.ai/case-studies/upwork), captured 2026-10-17 | 2026-10-17 |
| Crescendo | [Cuyana](https://www.usedby.ai/companies/cuyana.md) | Confirmed | [crescendo.ai](https://www.crescendo.ai/customer-stories/cuyana-elevated-customer-service), captured 2026-10-07 | 2026-10-18 |
| Crescendo | [Dr. Martens](https://www.usedby.ai/companies/dr-martens.md) | Observed | [crescendo.ai](https://www.crescendo.ai/), captured 2026-10-18 | 2026-10-18 |
| iAdvize | [Kendra Scott](https://www.usedby.ai/companies/kendra-scott.md) | Confirmed | [iadvize.com](https://www.iadvize.com/en/customers/kendra-scott), captured 2026-10-04 | 2026-10-22 |
| iAdvize | [Samsonite](https://www.usedby.ai/companies/samsonite.md) | Observed | [iadvize.com](https://www.iadvize.com/en/customers), captured 2026-10-22 | 2026-10-22 |
| Netomi | [Harry Rosen](https://www.usedby.ai/companies/harry-rosen.md) | Confirmed | [resources.netomi.com](https://resources.netomi.com/hubfs/Content%20Library/harry-rosen-case-study.pdf), captured 2026-10-19 | 2026-10-19 |
| Netomi | [Coach](https://www.usedby.ai/companies/coach.md) | Observed | [netomi.com](https://www.netomi.com/), captured 2026-10-08 | 2026-10-08 |
| Blip | [Renner](https://www.usedby.ai/companies/renner.md) | Observed | [blip.ai](https://www.blip.ai/en/), captured 2026-10-19 | 2026-10-19 |
| Blip | [Zara](https://www.usedby.ai/companies/zara.md) | Observed | [blip.ai](https://www.blip.ai/en/), captured 2026-10-19 | 2026-10-19 |
| Sierra | [OluKai](https://www.usedby.ai/companies/olukai.md) | Confirmed | [sierra.ai](https://sierra.ai/customers/singtel), captured 2026-10-19 | 2026-10-19 |
| Decagon | [Away](https://www.usedby.ai/companies/away.md) | Observed | [decagon.ai](https://decagon.ai/case-studies), captured 2026-10-15 | 2026-10-15 |
| LivePerson | [Burberry](https://www.usedby.ai/companies/burberry.md) | Observed | [liveperson.com](https://www.liveperson.com/resources/customers/), captured 2026-10-23 | 2026-10-23 |

## Method

Public customer lines of active AI agents for customer service tools at companies classified in Fashion & Apparel. No software vendor had to be left out. Company mix by strongest proof: 15 confirmed, 0 declared, 17 observed and 0 signals.

## Questions

### Which AI agents for customer service tools do Fashion & Apparel companies use most?

Tidio leads: 8 of the 32 Fashion & Apparel companies on usedby that use AI agents for customer service tools use it. Next: Yuma (5), Cognigy (3), Zowie (3), and Forethought (2).

### How many Fashion & Apparel companies use AI agents for customer service tools?

32 Fashion & Apparel companies on usedby use at least one of 12 AI agents for customer service tools. It counts the companies usedby tracks.

### What proof backs these lines?

Of the 32 companies, each counted at its strongest proof: 15 confirmed, 0 declared, 17 observed and 0 known from a job post.

### How does usedby build this ranking?

usedby counts each Fashion & Apparel company once per tool, from public proof: case studies, press releases, the company's own site or its declaration to usedby, vendor customer pages and job posts. Every line shows its proof and the date usedby last checked it.

Industry page: https://www.usedby.ai/companies/industry/fashion-apparel.md · Category page: https://www.usedby.ai/tools/category/customer-service-automation.md

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Source: https://www.usedby.ai/companies/industry/fashion-apparel/customer-service-automation · How we check: https://www.usedby.ai/methodology