# Help desks tools used by Fashion & Apparel companies

usedby lists 28 Fashion & Apparel companies using 4 Help desks tools. The most used is Gorgias: 15 of the 28 Fashion & Apparel companies on usedby, every proof level counted. These are counts of the companies usedby tracks, not a market share. Data as of 2026-10-24.

## Ranking

Tools ranked by the companies of the 28 Fashion & Apparel companies on usedby that use them. Each company counts once per tool, at its strongest proof. Ties go to more confirmed, then declared, then observed companies.

| # | Tool | Companies | Confirmed | Declared | Observed | Job posts only | Last check |
|---|---|---|---|---|---|---|---|
| 1 | [Gorgias](https://www.usedby.ai/tools/gorgias.md) | 15 | 7 | 0 | 8 | 0 | 2026-10-20 |
| 2 | [Kustomer](https://www.usedby.ai/tools/kustomer.md) | 8 | 6 | 0 | 2 | 0 | 2026-10-20 |
| 3 | [Intercom](https://www.usedby.ai/tools/intercom.md) | 3 | 1 | 0 | 2 | 0 | 2026-10-24 |
| 4 | [Zendesk AI](https://www.usedby.ai/tools/zendesk-ai.md) | 2 | 0 | 0 | 2 | 0 | 2026-10-05 |

## Customers per tool

Every line is a customer, at one of three proof levels: confirmed (a case study, a named quote, a press release, or the company's own public account of using the tool (its own site, or a post by one of its executives, VP or above)), observed (the vendor shows the company on its own pages) or signal (a job post shows the company's employees use the tool, the weakest proof). A line the company declared to usedby itself is marked declared. A signal is never a case study or a vendor listing. Strongest proof first. "Last check" is the later of the line's re-verification and its latest capture.

| Tool | Company | Proof | Source | Last check |
|---|---|---|---|---|
| Gorgias | [Caitlyn Minimalist](https://www.usedby.ai/companies/caitlyn-minimalist.md) | Confirmed | [gorgias.com](https://www.gorgias.com/customers/caitlyn-minimalist-shopping-assistant), captured 2026-10-08 | 2026-10-20 |
| Gorgias | [Orthofeet](https://www.usedby.ai/companies/orthofeet.md) | Confirmed | [gorgias.com](https://www.gorgias.com/customers/orthofeet), captured 2026-10-08 | 2026-10-20 |
| Gorgias | [Pepper](https://www.usedby.ai/companies/pepper.md) | Confirmed | [gorgias.com](https://www.gorgias.com/customers/pepper), captured 2026-10-08 | 2026-10-20 |
| Gorgias | [Psycho Bunny](https://www.usedby.ai/companies/psycho-bunny.md) | Confirmed | [gorgias.com](https://www.gorgias.com/customers/psycho-bunny-cost-savings), captured 2026-10-08 | 2026-10-20 |
| Gorgias | [SuitShop](https://www.usedby.ai/companies/suitshop.md) | Confirmed | [gorgias.com](https://www.gorgias.com/customers/suitshop-retail), captured 2026-10-08 | 2026-10-20 |
| Gorgias | [Timbuk2](https://www.usedby.ai/companies/timbuk2.md) | Confirmed | [gorgias.com](https://www.gorgias.com/customers/timbuk2), captured 2026-10-08 | 2026-10-08 |
| Gorgias | [Tommy John](https://www.usedby.ai/companies/tommy-john.md) | Confirmed | [gorgias.com](https://www.gorgias.com/customers/tommy-john), captured 2026-10-08 | 2026-10-20 |
| Gorgias | [Alice + Olivia](https://www.usedby.ai/companies/alice-olivia.md) | Observed | [gorgias.com](https://www.gorgias.com/), captured 2026-10-20 | 2026-10-20 |
| Gorgias | [Arcteryx](https://www.usedby.ai/companies/arcteryx.md) | Observed | [gorgias.com](https://www.gorgias.com/), captured 2026-10-20 | 2026-10-20 |
| Gorgias | [Billabong](https://www.usedby.ai/companies/billabong.md) | Observed | [gorgias.com](https://www.gorgias.com/), captured 2026-10-08 | 2026-10-08 |
| Gorgias | [Delta Galil](https://www.usedby.ai/companies/delta-galil.md) | Observed | [gorgias.com](https://www.gorgias.com/customers/bareminerals), captured 2026-10-20 | 2026-10-20 |
| Gorgias | [Knix](https://www.usedby.ai/companies/knix.md) | Observed | [gorgias.com](https://www.gorgias.com/), captured 2026-10-20 | 2026-10-20 |
| Gorgias | [Quiksilver](https://www.usedby.ai/companies/quiksilver.md) | Observed | [gorgias.com](https://www.gorgias.com/), captured 2026-10-08 | 2026-10-08 |
| Gorgias | [Reebok](https://www.usedby.ai/companies/reebok.md) | Observed | [gorgias.com](https://www.gorgias.com/), captured 2026-10-08 | 2026-10-08 |
| Gorgias | [Steve Madden](https://www.usedby.ai/companies/steve-madden.md) | Observed | [gorgias.com](https://www.gorgias.com/pricing), captured 2026-10-20 | 2026-10-20 |
| Kustomer | [Lulus](https://www.usedby.ai/companies/lulus.md) | Confirmed | [kustomer.com](https://www.kustomer.com/customers/lulus/), captured 2026-10-09 | 2026-10-20 |
| Kustomer | [MeUndies](https://www.usedby.ai/companies/meundies.md) | Confirmed | [kustomer.com](https://www.kustomer.com/customers/meundies/), captured 2026-10-09 | 2026-10-20 |
| Kustomer | [Orvis](https://www.usedby.ai/companies/orvis.md) | Confirmed | [kustomer.com](https://www.kustomer.com/customers/orvis/), captured 2026-10-09 | 2026-10-20 |
| Kustomer | [Everlane](https://www.usedby.ai/companies/everlane.md) | Confirmed | [kustomer.com](https://www.kustomer.com/customers/everlane/), captured 2026-10-09 | 2026-10-20 |
| Kustomer | [UNTUCKit](https://www.usedby.ai/companies/untuckit.md) | Confirmed | [kustomer.com](https://www.kustomer.com/customers/untuckit/), captured 2026-10-09 | 2026-10-20 |
| Kustomer | [Alex and Ani](https://www.usedby.ai/companies/alex-and-ani.md) | Confirmed | [kustomer.com](https://www.kustomer.com/customers/alex-and-ani/), captured 2026-10-09 | 2026-10-20 |
| Kustomer | [Skims](https://www.usedby.ai/companies/skims.md) | Observed | [kustomer.com](https://www.kustomer.com/pricing/), captured 2026-10-20 | 2026-10-20 |
| Kustomer | [Vuori](https://www.usedby.ai/companies/vuori.md) | Observed | [kustomer.com](https://www.kustomer.com/), captured 2026-10-20 | 2026-10-20 |
| Intercom | [ThreadBeast](https://www.usedby.ai/companies/threadbeast.md) | Confirmed | [intercom.com](https://www.intercom.com/customers/threadbeast), captured 2026-10-08 | 2026-10-24 |
| Intercom | [Nuuly](https://www.usedby.ai/companies/nuuly.md) | Observed | [intercom.com](https://www.intercom.com/customers), captured 2026-10-24 | 2026-10-24 |
| Intercom | [Princess Polly](https://www.usedby.ai/companies/princess-polly.md) | Observed | [intercom.com](https://www.intercom.com/), captured 2026-10-24 | 2026-10-24 |
| Zendesk AI | [Dunlop Sports](https://www.usedby.ai/companies/dunlop-sports.md) | Observed | [zendesk.com](https://www.zendesk.com/customer/), captured 2026-10-03 | 2026-10-05 |
| Zendesk AI | [Universal Store](https://www.usedby.ai/companies/universal-store.md) | Observed | [zendesk.com](https://www.zendesk.com/customer/universal-store/) | Not dated |

## Method

Public customer lines of active Help desks tools at companies classified in Fashion & Apparel. No software vendor had to be left out. Company mix by strongest proof: 14 confirmed, 0 declared, 14 observed and 0 signals.

## Questions

### Which Help desks tools do Fashion & Apparel companies use most?

Gorgias leads: 15 of the 28 Fashion & Apparel companies on usedby that use Help desks tools use it. Next: Kustomer (8), Intercom (3), and Zendesk AI (2).

### How many Fashion & Apparel companies use Help desks tools?

28 Fashion & Apparel companies on usedby use at least one of 4 Help desks tools. It counts the companies usedby tracks.

### What proof backs these lines?

Of the 28 companies, each counted at its strongest proof: 14 confirmed, 0 declared, 14 observed and 0 known from a job post.

### How does usedby build this ranking?

usedby counts each Fashion & Apparel company once per tool, from public proof: case studies, press releases, the company's own site or its declaration to usedby, vendor customer pages and job posts. Every line shows its proof and the date usedby last checked it.

Industry page: https://www.usedby.ai/companies/industry/fashion-apparel.md · Category page: https://www.usedby.ai/tools/category/helpdesk-platforms.md

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Source: https://www.usedby.ai/companies/industry/fashion-apparel/helpdesk-platforms · How we check: https://www.usedby.ai/methodology