# AI agents for customer service tools used by Fashion & Lifestyle companies

usedby lists 53 Fashion & Lifestyle companies using 15 AI agents for customer service tools. The most used is Tidio: 15 of the 53 Fashion & Lifestyle companies on usedby, every proof level counted. These are counts of the companies usedby tracks, not a market share. Data as of 2026-10-25.

## Largest and best-proven users

Two labelled views of the same companies. Neither is a score.

### Largest companies

By employee range. Size known for 18 of 53.

| Company | Proof | Employees | Tools | Last check |
|---|---|---|---|---|
| [Under Armour](https://www.usedby.ai/companies/under-armour.md) | Observed | 10,001+ | Tidio | 2026-10-25 |
| [Gap](https://www.usedby.ai/companies/gap.md) | Observed | 10,001+ | Sierra | 2026-10-25 |
| [Burberry](https://www.usedby.ai/companies/burberry.md) | Observed | 5,001–10,000 | LivePerson | 2026-10-24 |

### Strongest proof

Confirmed or declared: 26 of 53. This view filters what you read, never what is counted.

| Company | Proof | Employees | Tools | Last check |
|---|---|---|---|---|
| [Dot & Key](https://www.usedby.ai/companies/dot-key.md) | Confirmed | Unknown | Gupshup | 2026-10-25 |
| [Procosmet](https://www.usedby.ai/companies/procosmet.md) | Confirmed | Unknown | Tidio | 2026-10-25 |
| [Bella Sante](https://www.usedby.ai/companies/bella-sante.md) | Confirmed | 51–200 | Tidio | 2026-10-25 |

## Ranking

Tools ranked by the companies of the 53 Fashion & Lifestyle companies on usedby that use them. Each company counts once per tool, at its strongest proof. Ties go to more confirmed, then declared, then observed companies.

| # | Tool | Companies | Confirmed | Declared | Observed | Job posts only | Last check |
|---|---|---|---|---|---|---|---|
| 1 | [Tidio](https://www.usedby.ai/tools/tidio.md) | 15 | 10 | 0 | 5 | 0 | 2026-10-25 |
| 2 | [Yuma](https://www.usedby.ai/tools/yuma.md) | 8 | 4 | 0 | 4 | 0 | 2026-10-16 |
| 3 | [iAdvize](https://www.usedby.ai/tools/iadvize.md) | 5 | 2 | 0 | 3 | 0 | 2026-10-22 |
| 4 | [Zowie](https://www.usedby.ai/tools/zowie.md) | 4 | 0 | 0 | 4 | 0 | 2026-10-19 |
| 5 | [Cognigy](https://www.usedby.ai/tools/cognigy.md) | 3 | 1 | 0 | 2 | 0 | 2026-10-24 |
| 6 | [Crescendo](https://www.usedby.ai/tools/crescendo.md) | 3 | 1 | 0 | 2 | 0 | 2026-10-24 |
| 7 | [Forethought](https://www.usedby.ai/tools/forethought.md) | 2 | 2 | 0 | 0 | 0 | 2026-10-24 |
| 8 | [Gupshup](https://www.usedby.ai/tools/gupshup.md) | 2 | 2 | 0 | 0 | 0 | 2026-10-25 |
| 9 | [Decagon](https://www.usedby.ai/tools/decagon.md) | 2 | 1 | 0 | 1 | 0 | 2026-10-24 |
| 10 | [Netomi](https://www.usedby.ai/tools/netomi.md) | 2 | 1 | 0 | 1 | 0 | 2026-10-19 |
| 11 | [Sierra](https://www.usedby.ai/tools/sierra.md) | 2 | 1 | 0 | 1 | 0 | 2026-10-25 |
| 12 | [Blip](https://www.usedby.ai/tools/blip.md) | 2 | 0 | 0 | 2 | 0 | 2026-10-19 |
| 13 | [Ada](https://www.usedby.ai/tools/ada.md) | 1 | 1 | 0 | 0 | 0 | 2026-10-24 |
| 14 | [LivePerson](https://www.usedby.ai/tools/live-person.md) | 1 | 0 | 0 | 1 | 0 | 2026-10-24 |
| 15 | [Yellow.ai](https://www.usedby.ai/tools/yellow-ai.md) | 1 | 0 | 0 | 1 | 0 | 2026-10-19 |

## Customers per tool

Every line is a customer, at one of three proof levels: confirmed (a case study, a named quote, a press release, or the company's own public account of using the tool (its own site, or a post by one of its executives, VP or above)), observed (the vendor shows the company on its own pages) or signal (a job post shows the company's employees use the tool, the weakest proof). A line the company declared to usedby itself, or that it lists as a sub-processor on its own legal page, is marked declared. A signal is never a case study or a vendor listing. Strongest proof first. "Last check" is the later of the line's re-verification and its latest capture.

| Tool | Company | Proof | Source | Last check |
|---|---|---|---|---|
| Tidio | [Bella Sante](https://www.usedby.ai/companies/bella-sante.md) | Confirmed | [tidio.com](https://www.tidio.com/customers/bella-sante/), captured 2026-10-09 | 2026-10-25 |
| Tidio | [Burker](https://www.usedby.ai/companies/burker.md) | Confirmed | [tidio.com](https://www.tidio.com/customers/burker/), captured 2026-10-09 | 2026-10-09 |
| Tidio | [Jiffy](https://www.usedby.ai/companies/jiffy.md) | Confirmed | [tidio.com](https://www.tidio.com/customers/jiffy/), captured 2026-10-09 | 2026-10-09 |
| Tidio | [NSI Australia](https://www.usedby.ai/companies/nsi-australia.md) | Confirmed | [tidio.com](https://www.tidio.com/customers/nsi-australia/), captured 2026-10-09 | 2026-10-09 |
| Tidio | [Olivia Bottega](https://www.usedby.ai/companies/olivia-bottega.md) | Confirmed | [tidio.com](https://www.tidio.com/customers/olivia-bottega/), captured 2026-10-09 | 2026-10-09 |
| Tidio | [Procosmet](https://www.usedby.ai/companies/procosmet.md) | Confirmed | [tidio.com](https://www.tidio.com/customers/procosmet/), captured 2026-10-09 | 2026-10-25 |
| Tidio | [SkinShop](https://www.usedby.ai/companies/skinshop.md) | Confirmed | [tidio.com](https://www.tidio.com/customers/skinshop/), captured 2026-10-09 | 2026-10-09 |
| Tidio | [Stormline](https://www.usedby.ai/companies/stormline.md) | Confirmed | [tidio.com](https://www.tidio.com/customers/stormline/), captured 2026-10-09 | 2026-10-09 |
| Tidio | [Suitor](https://www.usedby.ai/companies/suitor.md) | Confirmed | [tidio.com](https://www.tidio.com/customers/suitor/), captured 2026-10-09 | 2026-10-09 |
| Tidio | [Your KAYA](https://www.usedby.ai/companies/your-kaya.md) | Confirmed | [tidio.com](https://www.tidio.com/customers/your-kaya/), captured 2026-10-09 | 2026-10-09 |
| Tidio | [Lacoste](https://www.usedby.ai/companies/lacoste.md) | Observed | [tidio.com](https://www.tidio.com/fr/customers) | Not dated |
| Tidio | [Under Armour](https://www.usedby.ai/companies/under-armour.md) | Observed | [tidio.com](https://www.tidio.com/fr/), captured 2026-10-25 | 2026-10-25 |
| Tidio | [Dermalogica](https://www.usedby.ai/companies/dermalogica.md) | Observed | [tidio.com](https://www.tidio.com/fr/), captured 2026-10-25 | 2026-10-25 |
| Tidio | [The Body Shop](https://www.usedby.ai/companies/the-body-shop.md) | Observed | [tidio.com](https://www.tidio.com/fr/), captured 2026-10-25 | 2026-10-25 |
| Tidio | [Ninja Transfers](https://www.usedby.ai/companies/ninja-transfers.md) | Observed | [tidio.com](https://www.tidio.com/fr/customers) | Not dated |
| Yuma | [Cabaia](https://www.usedby.ai/companies/cabaia.md) | Confirmed | [yuma.ai](https://yuma.ai/case-studies/how-cabaia-achieved-74-cost-reduction-with-yuma-ai), captured 2026-10-10 | 2026-10-16 |
| Yuma | [Clove](https://www.usedby.ai/companies/clove.md) | Confirmed | [yuma.ai](https://yuma.ai/case-studies/how-evryjewels-achieved-70-automation-slashed-cost-by-63-and-process-over-150k-tickets-with-yuma), captured 2026-10-16 | 2026-10-16 |
| Yuma | [EvryJewels](https://www.usedby.ai/companies/evryjewels.md) | Confirmed | [yuma.ai](https://yuma.ai/case-studies/how-evryjewels-achieved-70-automation-slashed-cost-by-63-and-process-over-150k-tickets-with-yuma), captured 2026-10-16 | 2026-10-16 |
| Yuma | [Glossier](https://www.usedby.ai/companies/glossier.md) | Confirmed | [yuma.ai](https://yuma.ai/case-studies/a-glossier-touch-elevating-customer-experience-with-yuma-ai), captured 2026-10-05 | 2026-10-16 |
| Yuma | [900.care](https://www.usedby.ai/companies/900-care.md) | Observed | [yuma.ai](https://yuma.ai/), captured 2026-10-16 | 2026-10-16 |
| Yuma | [Jimmy Fairly](https://www.usedby.ai/companies/jimmy-fairly.md) | Observed | [yuma.ai](https://yuma.ai/), captured 2026-10-16 | 2026-10-16 |
| Yuma | [Jonak](https://www.usedby.ai/companies/jonak.md) | Observed | [yuma.ai](https://yuma.ai/), captured 2026-10-16 | 2026-10-16 |
| Yuma | [Manucurist](https://www.usedby.ai/companies/manucurist.md) | Observed | [yuma.ai](https://yuma.ai/), captured 2026-10-16 | 2026-10-16 |
| iAdvize | [Caudalie](https://www.usedby.ai/companies/caudalie.md) | Confirmed | [iadvize.com](https://www.iadvize.com/en/customers/caudalie), captured 2026-10-04 | 2026-10-22 |
| iAdvize | [Kendra Scott](https://www.usedby.ai/companies/kendra-scott.md) | Confirmed | [iadvize.com](https://www.iadvize.com/en/customers/kendra-scott), captured 2026-10-04 | 2026-10-22 |
| iAdvize | [Sephora](https://www.usedby.ai/companies/sephora.md) | Observed | [iadvize.com](https://www.iadvize.com/en/), captured 2026-10-22 | 2026-10-22 |
| iAdvize | [Samsonite](https://www.usedby.ai/companies/samsonite.md) | Observed | [iadvize.com](https://www.iadvize.com/en/customers), captured 2026-10-22 | 2026-10-22 |
| iAdvize | [La Belle Perfumes](https://www.usedby.ai/companies/labelle-perfumes.md) | Observed | [iadvize.com](https://www.iadvize.com/en/), captured 2026-10-22 | 2026-10-22 |
| Zowie | [Avon](https://www.usedby.ai/companies/avon.md) | Observed | [getzowie.com](https://getzowie.com/testimonials), captured 2026-10-19 | 2026-10-19 |
| Zowie | [Giesswein](https://www.usedby.ai/companies/giesswein.md) | Observed | [getzowie.com](https://getzowie.com/testimonials), captured 2026-10-19 | 2026-10-19 |
| Zowie | [Groove Life](https://www.usedby.ai/companies/groove-life.md) | Observed | [getzowie.com](https://getzowie.com/testimonials), captured 2026-10-19 | 2026-10-19 |
| Zowie | [Monica Vinader](https://www.usedby.ai/companies/monica-vinader.md) | Observed | [getzowie.com](https://getzowie.com/testimonials), captured 2026-10-19 | 2026-10-19 |
| Cognigy | [Fabletics](https://www.usedby.ai/companies/fabletics.md) | Confirmed | [cognigy.com](https://www.cognigy.com/en/case-study/fabletics), captured 2026-10-02 | 2026-10-24 |
| Cognigy | [TechStyle Fashion Group](https://www.usedby.ai/companies/techstyle-fashion-group.md) | Observed | [cognigy.com](https://www.cognigy.com/customer-success-stories), captured 2026-10-24 | 2026-10-24 |
| Cognigy | [JustFab](https://www.usedby.ai/companies/justfab.md) | Observed | [cognigy.com](https://www.cognigy.com/customer-success-stories), captured 2026-10-15 | 2026-10-15 |
| Crescendo | [Cuyana](https://www.usedby.ai/companies/cuyana.md) | Confirmed | [crescendo.ai](https://www.crescendo.ai/customer-stories/cuyana-elevated-customer-service), captured 2026-10-07 | 2026-10-24 |
| Crescendo | [Acure](https://www.usedby.ai/companies/acure.md) | Observed | [crescendo.ai](https://www.crescendo.ai/customers), captured 2026-10-24 | 2026-10-24 |
| Crescendo | [Dr. Martens](https://www.usedby.ai/companies/dr-martens.md) | Observed | [crescendo.ai](https://www.crescendo.ai/), captured 2026-10-24 | 2026-10-24 |
| Forethought | [Cotopaxi](https://www.usedby.ai/companies/cotopaxi.md) | Confirmed | [forethought.ai](https://forethought.ai/case-studies/cotopaxi-168-percent-roi-forethought), captured 2026-10-03 | 2026-10-24 |
| Forethought | [MeUndies](https://www.usedby.ai/companies/meundies.md) | Confirmed | [forethought.ai](https://forethought.ai/case-studies/upwork), captured 2026-10-24 | 2026-10-24 |
| Gupshup | [Dot & Key](https://www.usedby.ai/companies/dot-key.md) | Confirmed | [gupshup.ai](https://www.gupshup.ai/resources/case-studies/dot-key-reduced-costs-and-elevated-customer-experience-with-voice-ai/), captured 2026-10-08 | 2026-10-25 |
| Gupshup | [Nivea](https://www.usedby.ai/companies/nivea.md) | Confirmed | [gupshup.ai](https://www.gupshup.ai/resources/case-studies/nivea-attracts-new-customers-with-personalized-skincare-consultation/), captured 2026-10-08 | 2026-10-08 |
| Decagon | [Rituals](https://www.usedby.ai/companies/rituals.md) | Confirmed | [decagon.ai](https://decagon.ai/case-studies/notion), captured 2026-10-15 | 2026-10-24 |
| Decagon | [Away](https://www.usedby.ai/companies/away.md) | Observed | [decagon.ai](https://decagon.ai/case-studies), captured 2026-10-24 | 2026-10-24 |
| Netomi | [Harry Rosen](https://www.usedby.ai/companies/harry-rosen.md) | Confirmed | [resources.netomi.com](https://resources.netomi.com/hubfs/Content%20Library/harry-rosen-case-study.pdf), captured 2026-10-19 | 2026-10-19 |
| Netomi | [Coach](https://www.usedby.ai/companies/coach.md) | Observed | [netomi.com](https://www.netomi.com/), captured 2026-10-08 | 2026-10-08 |
| Sierra | [OluKai](https://www.usedby.ai/companies/olukai.md) | Confirmed | [sierra.ai](https://sierra.ai/customers/singtel), captured 2026-10-25 | 2026-10-25 |
| Sierra | [Gap](https://www.usedby.ai/companies/gap.md) | Observed | [sierra.ai](https://sierra.ai/), captured 2026-10-25 | 2026-10-25 |
| Blip | [Renner](https://www.usedby.ai/companies/renner.md) | Observed | [blip.ai](https://www.blip.ai/en/), captured 2026-10-19 | 2026-10-19 |
| Blip | [Zara](https://www.usedby.ai/companies/zara.md) | Observed | [blip.ai](https://www.blip.ai/en/), captured 2026-10-19 | 2026-10-19 |
| Ada | [IPSY](https://www.usedby.ai/companies/ipsy.md) | Confirmed | [ada.cx](https://www.ada.cx/case-study/ipsy/), captured 2026-10-11 | 2026-10-24 |
| LivePerson | [Burberry](https://www.usedby.ai/companies/burberry.md) | Observed | [liveperson.com](https://www.liveperson.com/), captured 2026-10-24 | 2026-10-24 |
| Yellow.ai | [Orra](https://www.usedby.ai/companies/orra.md) | Observed | [yellow.ai](https://yellow.ai/case-study/), captured 2026-10-08 | 2026-10-19 |

## Method

Public customer lines of active AI agents for customer service tools at companies classified in Fashion & Lifestyle. No software vendor had to be left out. Company mix by strongest proof: 26 confirmed, 0 declared, 27 observed and 0 signals.

## Questions

### Which AI agents for customer service tools do Fashion & Lifestyle companies use most?

Tidio leads: 15 of the 53 Fashion & Lifestyle companies on usedby that use AI agents for customer service tools use it. Next: Yuma (8), iAdvize (5), Zowie (4), and Cognigy (3).

### How many Fashion & Lifestyle companies use AI agents for customer service tools?

53 Fashion & Lifestyle companies on usedby use at least one of 15 AI agents for customer service tools. It counts the companies usedby tracks.

### What proof backs these lines?

Of the 53 companies, each counted at its strongest proof: 26 confirmed, 0 declared, 27 observed and 0 known from a job post.

### How does usedby build this ranking?

usedby counts each Fashion & Lifestyle company once per tool, from public proof: case studies, press releases, the company's own site or its declaration to usedby, vendor customer pages and job posts. Every line shows its proof and the date usedby last checked it.

AI agents for customer service by industry within Fashion & Lifestyle: [Fashion & Apparel](https://www.usedby.ai/companies/industry/fashion-apparel/customer-service-automation.md) (33) · [Beauty & Cosmetics](https://www.usedby.ai/companies/industry/beauty-cosmetics/customer-service-automation.md) (19)

Industry page: https://www.usedby.ai/companies/industry/fashion-lifestyle.md · Category page: https://www.usedby.ai/tools/category/customer-service-automation.md

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Source: https://www.usedby.ai/companies/industry/fashion-lifestyle/customer-service-automation · How we check: https://www.usedby.ai/methodology