# Contact center AI tools used by Finance companies

usedby lists 103 Finance companies using 11 Contact center AI tools. The most used is Glia: 30 of the 103 Finance companies on usedby, every proof level counted. These are counts of the companies usedby tracks, not a market share. Data as of 2026-10-25.

## Largest and best-proven users

Two labelled views of the same companies. Neither is a score.

### Largest companies

By employee range. Size known for 64 of 103.

| Company | Proof | Employees | Tools | Last check |
|---|---|---|---|---|
| [Ally](https://www.usedby.ai/companies/ally.md) | Confirmed | 10,001+ | Sprinklr | 2026-10-19 |
| [New York Life](https://www.usedby.ai/companies/new-york-life.md) | Observed | 10,001+ | CallMiner | 2026-10-25 |
| [Santander](https://www.usedby.ai/companies/santander.md) | Observed | 10,001+ | CallMiner | 2026-10-25 |

### Strongest proof

Confirmed or declared: 61 of 103. This view filters what you read, never what is counted.

| Company | Proof | Employees | Tools | Last check |
|---|---|---|---|---|
| [Arbella Insurance](https://www.usedby.ai/companies/arbella-insurance.md) | Confirmed | Unknown | Talkdesk | 2026-10-25 |
| [Metro Finance](https://www.usedby.ai/companies/metro-finance.md) | Confirmed | Unknown | Talkdesk | 2026-10-25 |
| [TowneBank](https://www.usedby.ai/companies/townebank.md) | Confirmed | 1,001–5,000 | Talkdesk | 2026-10-25 |

## Ranking

Tools ranked by the companies of the 103 Finance companies on usedby that use them. Each company counts once per tool, at its strongest proof. Ties go to more confirmed, then declared, then observed companies.

| # | Tool | Companies | Confirmed | Declared | Observed | Job posts only | Last check |
|---|---|---|---|---|---|---|---|
| 1 | [Glia](https://www.usedby.ai/tools/glia.md) | 30 | 24 | 1 | 5 | 0 | 2026-10-25 |
| 2 | [Talkdesk](https://www.usedby.ai/tools/talkdesk.md) | 13 | 8 | 0 | 5 | 0 | 2026-10-25 |
| 3 | [Sanas](https://www.usedby.ai/tools/sanas.md) | 12 | 6 | 0 | 6 | 0 | 2026-10-24 |
| 4 | [Assembled](https://www.usedby.ai/tools/assembled.md) | 11 | 6 | 0 | 3 | 2 | 2026-10-24 |
| 5 | [Observe.AI](https://www.usedby.ai/tools/observe-ai.md) | 9 | 7 | 0 | 2 | 0 | 2026-10-20 |
| 6 | [Balto](https://www.usedby.ai/tools/balto.md) | 8 | 1 | 0 | 7 | 0 | 2026-10-07 |
| 7 | [CallMiner](https://www.usedby.ai/tools/callminer.md) | 8 | 0 | 0 | 8 | 0 | 2026-10-25 |
| 8 | [Cresta](https://www.usedby.ai/tools/cresta.md) | 7 | 6 | 0 | 1 | 0 | 2026-10-21 |
| 9 | [Level AI](https://www.usedby.ai/tools/level-ai.md) | 5 | 2 | 0 | 3 | 0 | 2026-10-21 |
| 10 | [Sprinklr](https://www.usedby.ai/tools/sprinklr.md) | 4 | 3 | 0 | 0 | 1 | 2026-10-23 |
| 11 | [Dialpad](https://www.usedby.ai/tools/dialpad.md) | 1 | 0 | 0 | 1 | 0 | 2026-10-24 |

## Customers per tool

Every line is a customer, at one of three proof levels: confirmed (a case study, a named quote, a press release, or the company's own public account of using the tool (its own site, or a post by one of its executives, VP or above)), observed (the vendor shows the company on its own pages) or signal (a job post shows the company's employees use the tool, the weakest proof). A line the company declared to usedby itself, or that it lists as a sub-processor on its own legal page, is marked declared. A signal is never a case study or a vendor listing. Strongest proof first. "Last check" is the later of the line's re-verification and its latest capture.

| Tool | Company | Proof | Source | Last check |
|---|---|---|---|---|
| Glia | [Acadia Federal Credit Union](https://www.usedby.ai/companies/acadia-fcu.md) | Confirmed | [glia.com](https://www.glia.com/case-study/acadia-fcu), captured 2026-10-19 | 2026-10-19 |
| Glia | [AmeriCU](https://www.usedby.ai/companies/americu-credit-union.md) | Confirmed | [glia.com](https://www.glia.com/case-study/americu), captured 2026-10-19 | 2026-10-19 |
| Glia | [Azura](https://www.usedby.ai/companies/azura-cu.md) | Confirmed | [glia.com](https://www.glia.com/case-study/azura-credit-union), captured 2026-10-19 | 2026-10-19 |
| Glia | [Bank of Guam](https://www.usedby.ai/companies/bank-of-guam.md) | Confirmed | [glia.com](https://www.glia.com/case-study/service-1st), captured 2026-10-08 | 2026-10-08 |
| Glia | [Busey Bank](https://www.usedby.ai/companies/busey-bank.md) | Confirmed | [glia.com](https://www.glia.com/case-study/busey-bank), captured 2026-10-19 | 2026-10-19 |
| Glia | [Celina](https://www.usedby.ai/companies/celina-insurance-group.md) | Confirmed | [glia.com](https://www.glia.com/case-study/celina-insurance), captured 2026-10-19 | 2026-10-19 |
| Glia | [Columbia Credit Union](https://www.usedby.ai/companies/columbia-credit-union.md) | Confirmed | [glia.com](https://www.glia.com/case-study/columbia-cu), captured 2026-10-19 | 2026-10-19 |
| Glia | [Community First](https://www.usedby.ai/companies/community-first.md) | Confirmed | [glia.com](https://www.glia.com/case-study/community-firsts-human-centric-digital-strategy-fuels-rapid-growth), captured 2026-10-19 | 2026-10-19 |
| Glia | [DATCU](https://www.usedby.ai/companies/datcu.md) | Confirmed | [glia.com](https://www.glia.com/case-study/datcu-enhances-member-experiences-online-with-digital-customer-service), captured 2026-10-19 | 2026-10-19 |
| Glia | [Expedition](https://www.usedby.ai/companies/expedition-credit-union.md) | Confirmed | [glia.com](https://www.glia.com/case-study/expedition-cu), captured 2026-10-19 | 2026-10-19 |
| Glia | [Granite CU](https://www.usedby.ai/companies/granite-cu.md) | Confirmed | [glia.com](https://www.glia.com/case-study/granite-cu), captured 2026-10-19 | 2026-10-19 |
| Glia | [Gulf Coast Educators Federal Credit Union](https://www.usedby.ai/companies/gulf-coast-educators-federal-credit-union.md) | Confirmed | [glia.com](https://www.glia.com/case-study/gulf-coast-educators-fcu-digital-customer-service), captured 2026-10-19 | 2026-10-19 |
| Glia | [Harvard FCU](https://www.usedby.ai/companies/harvard-federal-credit-union.md) | Confirmed | [glia.com](https://www.glia.com/case-study/huecu), captured 2026-10-19 | 2026-10-19 |
| Glia | [Heartland Credit Union](https://www.usedby.ai/companies/heartland-credit-union.md) | Confirmed | [glia.com](https://www.glia.com/case-study/service-1st), captured 2026-10-08 | 2026-10-08 |
| Glia | [Listerhill](https://www.usedby.ai/companies/listerhill-credit-union.md) | Confirmed | [glia.com](https://www.glia.com/case-study/listerhill-cu), captured 2026-10-19 | 2026-10-19 |
| Glia | [Live Oak Bank](https://www.usedby.ai/companies/live-oak-bank.md) | Confirmed | [glia.com](https://www.glia.com/case-study/live-oak-bank), captured 2026-10-08 | 2026-10-08 |
| Glia | [OneMain Financial](https://www.usedby.ai/companies/onemain-financial.md) | Confirmed | [glia.com](https://www.glia.com/case-study/omf), captured 2026-10-19 | 2026-10-19 |
| Glia | [OneMain Solutions](https://www.usedby.ai/companies/onemain-solutions.md) | Confirmed | [glia.com](https://www.glia.com/case-study/oms), captured 2026-10-19 | 2026-10-19 |
| Glia | [Service 1st Federal Credit Union](https://www.usedby.ai/companies/service-1st-federal-credit-union.md) | Confirmed | [glia.com](https://www.glia.com/case-study/service-1st), captured 2026-10-08 | 2026-10-08 |
| Glia | [Signal Financial](https://www.usedby.ai/companies/signal-financial.md) | Confirmed | [glia.com](https://www.glia.com/case-study/signal-financial), captured 2026-10-19 | 2026-10-19 |
| Glia | [Silver State Schools Credit Union](https://www.usedby.ai/companies/silver-state-schools-credit-union.md) | Confirmed | [glia.com](https://www.glia.com/case-study/silver-state-schools-credit-union), captured 2026-10-19 | 2026-10-19 |
| Glia | [Texas Tech Federal Credit Union](https://www.usedby.ai/companies/texas-tech-federal-credit-union.md) | Confirmed | [glia.com](https://www.glia.com/case-study/texas-tech-fcu), captured 2026-10-19 | 2026-10-19 |
| Glia | [Thomaston Savings Bank](https://www.usedby.ai/companies/thomaston-savings-bank.md) | Confirmed | [glia.com](https://www.glia.com/case-study/thomaston-savings-bank), captured 2026-10-08 | 2026-10-08 |
| Glia | [Unitus Community Credit Union](https://www.usedby.ai/companies/unitus-community-credit-union.md) | Confirmed | [glia.com](https://www.glia.com/case-study/unitus-community-credit-union), captured 2026-10-19 | 2026-10-19 |
| Glia | [Orion Advisor Solutions](https://www.usedby.ai/companies/orion-advisor-solutions.md) | Declared by the company | [orion.com](https://orion.com/subprocessors), captured 2026-10-25 | 2026-10-25 |
| Glia | [Columbia Bank](https://www.usedby.ai/companies/columbia-bank.md) | Observed | [glia.com](https://www.glia.com/), captured 2026-10-08 | 2026-10-08 |
| Glia | [Fremont Bank](https://www.usedby.ai/companies/fremont-bank.md) | Observed | [glia.com](https://www.glia.com/), captured 2026-10-08 | 2026-10-08 |
| Glia | [Hills Bank](https://www.usedby.ai/companies/hills-bank.md) | Observed | [glia.com](https://www.glia.com/), captured 2026-10-08 | 2026-10-08 |
| Glia | [Liberty Bank](https://www.usedby.ai/companies/liberty-bank.md) | Observed | [glia.com](https://www.glia.com/), captured 2026-10-08 | 2026-10-08 |
| Glia | [Southern Bank](https://www.usedby.ai/companies/southern-bank.md) | Observed | [glia.com](https://www.glia.com/), captured 2026-10-08 | 2026-10-08 |
| Talkdesk | [Metro Finance](https://www.usedby.ai/companies/metro-finance.md) | Confirmed | [talkdesk.com](https://www.talkdesk.com/customers/metro-finance/), captured 2026-10-09 | 2026-10-25 |
| Talkdesk | [novobanco](https://www.usedby.ai/companies/novobanco.md) | Confirmed | [talkdesk.com](https://www.talkdesk.com/customers/novobanco/), captured 2026-10-09 | 2026-10-25 |
| Talkdesk | [Securityplus FCU](https://www.usedby.ai/companies/securityplus-fcu.md) | Confirmed | [talkdesk.com](https://www.talkdesk.com/customers/securityplus-fcu/), captured 2026-10-09 | 2026-10-09 |
| Talkdesk | [WaFd Bank](https://www.usedby.ai/companies/wafd-bank.md) | Confirmed | [talkdesk.com](https://www.talkdesk.com/customers/wafd-bank/), captured 2026-10-09 | 2026-10-25 |
| Talkdesk | [WPA](https://www.usedby.ai/companies/wpa.md) | Confirmed | [talkdesk.com](https://www.talkdesk.com/customers/wpa/), captured 2026-10-09 | 2026-10-25 |
| Talkdesk | [Arbella Insurance](https://www.usedby.ai/companies/arbella-insurance.md) | Confirmed | [talkdesk.com](https://www.talkdesk.com/customers/arbella-insurance/), captured 2026-10-09 | 2026-10-25 |
| Talkdesk | [UNFCU](https://www.usedby.ai/companies/unfcu.md) | Confirmed | [talkdesk.com](https://www.talkdesk.com/customers/unfcu/), captured 2026-10-09 | 2026-10-25 |
| Talkdesk | [TowneBank](https://www.usedby.ai/companies/townebank.md) | Confirmed | [talkdesk.com](https://www.talkdesk.com/customers/townebank/), captured 2026-10-09 | 2026-10-25 |
| Talkdesk | [Alignment Health](https://www.usedby.ai/companies/alignment-health.md) | Observed | [talkdesk.com](https://www.talkdesk.com/), captured 2026-10-25 | 2026-10-25 |
| Talkdesk | [BankUnited](https://www.usedby.ai/companies/bankunited.md) | Observed | [talkdesk.com](https://www.talkdesk.com/), captured 2026-10-25 | 2026-10-25 |
| Talkdesk | [Credit Union 1](https://www.usedby.ai/companies/credit-union-1.md) | Observed | [talkdesk.com](https://www.talkdesk.com/), captured 2026-10-09 | 2026-10-09 |
| Talkdesk | [Netspend](https://www.usedby.ai/companies/netspend.md) | Observed | [talkdesk.com](https://www.talkdesk.com/), captured 2026-10-25 | 2026-10-25 |
| Talkdesk | [Ouro](https://www.usedby.ai/companies/ouro.md) | Observed | [talkdesk.com](https://www.talkdesk.com/customers/), captured 2026-10-25 | 2026-10-25 |
| Sanas | [Robinhood](https://www.usedby.ai/companies/robinhood.md) | Confirmed | [sanas.ai](https://www.sanas.ai/customer-stories/robinhood), captured 2026-10-08 | 2026-10-24 |
| Sanas | [SoFi](https://www.usedby.ai/companies/sofi.md) | Confirmed | [sanas.ai](https://www.sanas.ai/customer-stories/sofi), captured 2026-10-08 | 2026-10-24 |
| Sanas | [Concora Credit](https://www.usedby.ai/companies/concora-credit.md) | Confirmed | [sanas.ai](https://www.sanas.ai/customer-stories/concora-credit), captured 2026-10-08 | 2026-10-24 |
| Sanas | [Oncourse Home Solutions](https://www.usedby.ai/companies/oncourse-home-solutions.md) | Confirmed | [sanas.ai](https://www.sanas.ai/customer-stories/oncourse-home-solutions), captured 2026-10-08 | 2026-10-24 |
| Sanas | [Onity Group](https://www.usedby.ai/companies/onity-group.md) | Confirmed | [sanas.ai](https://www.sanas.ai/customer-stories/onity-group), captured 2026-10-08 | 2026-10-24 |
| Sanas | [Staysure](https://www.usedby.ai/companies/staysure.md) | Confirmed | [sanas.ai](https://www.sanas.ai/customer-stories/staysure), captured 2026-10-08 | 2026-10-24 |
| Sanas | [Vanguard](https://www.usedby.ai/companies/vanguard.md) | Observed | [sanas.ai](https://www.sanas.ai/testimonials), captured 2026-10-24 | 2026-10-24 |
| Sanas | [Huntington](https://www.usedby.ai/companies/huntington.md) | Observed | [sanas.ai](https://www.sanas.ai/testimonials), captured 2026-10-24 | 2026-10-24 |
| Sanas | [Bridgepoint](https://www.usedby.ai/companies/bridgepoint.md) | Observed | [sanas.ai](https://www.sanas.ai/), captured 2026-10-24 | 2026-10-24 |
| Sanas | [Guardian](https://www.usedby.ai/companies/guardian.md) | Observed | [sanas.ai](https://www.sanas.ai/customer-stories), captured 2026-10-24 | 2026-10-24 |
| Sanas | [The Cigna Group](https://www.usedby.ai/companies/the-cigna-group.md) | Observed | [sanas.ai](https://www.sanas.ai/testimonials), captured 2026-10-24 | 2026-10-24 |
| Sanas | [UnitedHealth Group](https://www.usedby.ai/companies/unitedhealth-group.md) | Observed | [sanas.ai](https://www.sanas.ai/testimonials), captured 2026-10-24 | 2026-10-24 |
| Assembled | [Ramp](https://www.usedby.ai/companies/ramp.md) | Confirmed | [assembled.com](https://www.assembled.com/case-study/ramp), captured 2026-10-08 | 2026-10-24 |
| Assembled | [Robinhood](https://www.usedby.ai/companies/robinhood.md) | Confirmed | [assembled.com](https://www.assembled.com/case-study/robinhood), captured 2026-10-08 | 2026-10-24 |
| Assembled | [DailyPay](https://www.usedby.ai/companies/dailypay.md) | Confirmed | [assembled.com](https://www.assembled.com/case-study/dailypay), captured 2026-10-08 | 2026-10-24 |
| Assembled | [GoFundMe](https://www.usedby.ai/companies/gofundme.md) | Confirmed | [assembled.com](https://www.assembled.com/case-study/gofundme), captured 2026-10-08 | 2026-10-24 |
| Assembled | [Marshmallow](https://www.usedby.ai/companies/marshmallow.md) | Confirmed | [assembled.com](https://www.assembled.com/case-study/marshmallow), captured 2026-10-08 | 2026-10-24 |
| Assembled | [NEXT Insurance](https://www.usedby.ai/companies/next-insurance.md) | Confirmed | [assembled.com](https://www.assembled.com/case-study/next-insurance), captured 2026-10-08 | 2026-10-24 |
| Assembled | [Intuit](https://www.usedby.ai/companies/intuit.md) | Observed | [assembled.com](https://www.assembled.com/customers), captured 2026-10-24 | 2026-10-24 |
| Assembled | [Stripe](https://www.usedby.ai/companies/stripe.md) | Observed | [assembled.com](https://www.assembled.com/pricing), captured 2026-10-24 | 2026-10-24 |
| Assembled | [Carta](https://www.usedby.ai/companies/carta.md) | Observed | [assembled.com](https://www.assembled.com/customers), captured 2026-10-24 | 2026-10-24 |
| Assembled | [Block](https://www.usedby.ai/companies/block.md) | Signal (job post) | [block.xyz](http://block.xyz/careers/jobs/5459471008?gh_jid=5459471008), captured 2026-10-23 | 2026-10-23 |
| Assembled | [Coinbase](https://www.usedby.ai/companies/coinbase.md) | Signal (job post) | [coinbase.com](https://www.coinbase.com/careers/positions/8279479?gh_jid=8279479), captured 2026-10-19 | 2026-10-19 |
| Observe.AI | [SoFi](https://www.usedby.ai/companies/sofi.md) | Confirmed | [observe.ai](https://www.observe.ai/customers/sofi), captured 2026-10-10 | 2026-10-20 |
| Observe.AI | [DailyPay](https://www.usedby.ai/companies/dailypay.md) | Confirmed | [observe.ai](https://www.observe.ai/customers/dailypay), captured 2026-10-10 | 2026-10-20 |
| Observe.AI | [American National Insurance](https://www.usedby.ai/companies/american-national-insurance.md) | Confirmed | [observe.ai](https://www.observe.ai/customers/american-national-insurance), captured 2026-10-05 | 2026-10-20 |
| Observe.AI | [Central Bank](https://www.usedby.ai/companies/central-bank.md) | Confirmed | [observe.ai](https://www.observe.ai/customers/central-bank), captured 2026-10-10 | 2026-10-20 |
| Observe.AI | [Clearwater Benefits](https://www.usedby.ai/companies/clearwater-benefits.md) | Confirmed | [observe.ai](https://www.observe.ai/customers/faster-verification-better-experience-clearwater-benefits-transformed-intake-with-voiceai), captured 2026-10-05 | 2026-10-20 |
| Observe.AI | [Trupanion](https://www.usedby.ai/companies/trupanion.md) | Confirmed | [observe.ai](https://www.observe.ai/customers/trupanion), captured 2026-10-05 | 2026-10-20 |
| Observe.AI | [Verida](https://www.usedby.ai/companies/verida.md) | Confirmed | [observe.ai](https://www.observe.ai/customers/verida), captured 2026-10-05 | 2026-10-20 |
| Observe.AI | [Asurion](https://www.usedby.ai/companies/asurion.md) | Observed | [observe.ai](https://www.observe.ai/customers), captured 2026-10-20 | 2026-10-20 |
| Observe.AI | [Woodforest National Bank](https://www.usedby.ai/companies/woodforest-national-bank.md) | Observed | [observe.ai](https://www.observe.ai/customers), captured 2026-10-20 | 2026-10-20 |
| Balto | [BrightBridge Credit Union](https://www.usedby.ai/companies/brightbridge-credit-union.md) | Confirmed | [balto.ai](https://www.balto.ai/case-study/brightbridges-playbook-for-consistently-outstanding-member-experience/), captured 2026-10-07 | 2026-10-07 |
| Balto | [AmTrust](https://www.usedby.ai/companies/amtrust.md) | Observed | [balto.ai](https://www.balto.ai/customers/), captured 2026-10-07 | 2026-10-07 |
| Balto | [EverBank](https://www.usedby.ai/companies/everbank.md) | Observed | [balto.ai](https://www.balto.ai/customers/), captured 2026-10-07 | 2026-10-07 |
| Balto | [GEHA](https://www.usedby.ai/companies/geha.md) | Observed | [balto.ai](https://www.balto.ai/customers/), captured 2026-10-07 | 2026-10-07 |
| Balto | [HPOne](https://www.usedby.ai/companies/hpone.md) | Observed | [balto.ai](https://www.balto.ai/customers/), captured 2026-10-07 | 2026-10-07 |
| Balto | [Redirect Health](https://www.usedby.ai/companies/redirect-health.md) | Observed | [balto.ai](https://www.balto.ai/customers/), captured 2026-10-07 | 2026-10-07 |
| Balto | [Zander Insurance](https://www.usedby.ai/companies/zander-insurance.md) | Observed | [balto.ai](https://www.balto.ai/customers/), captured 2026-10-07 | 2026-10-07 |
| Balto | [Ethos](https://www.usedby.ai/companies/ethos.md) | Observed | [balto.ai](https://www.balto.ai/customers/), captured 2026-10-07 | 2026-10-07 |
| CallMiner | [Santander](https://www.usedby.ai/companies/santander.md) | Observed | [callminer.com](https://callminer.com/customers/customer-success), captured 2026-10-25 | 2026-10-25 |
| CallMiner | [New York Life](https://www.usedby.ai/companies/new-york-life.md) | Observed | [callminer.com](https://callminer.com/customers/professional-services), captured 2026-10-25 | 2026-10-25 |
| CallMiner | [African Bank](https://www.usedby.ai/companies/african-bank.md) | Observed | [callminer.com](https://callminer.com/customers/customer-success), captured 2026-10-25 | 2026-10-25 |
| CallMiner | [Pennymac](https://www.usedby.ai/companies/pennymac.md) | Observed | [callminer.com](https://callminer.com/customers/customer-success), captured 2026-10-25 | 2026-10-25 |
| CallMiner | [UPMC Health Plan](https://www.usedby.ai/companies/upmc-health-plan.md) | Observed | [callminer.com](https://callminer.com/), captured 2026-10-25 | 2026-10-25 |
| CallMiner | [USCB America](https://www.usedby.ai/companies/uscb-america.md) | Observed | [callminer.com](https://callminer.com/customers), captured 2026-10-25 | 2026-10-25 |
| CallMiner | [Vanquis](https://www.usedby.ai/companies/vanquis.md) | Observed | [callminer.com](https://callminer.com/customers/customer-success), captured 2026-10-25 | 2026-10-25 |
| CallMiner | [VitalityHealth](https://www.usedby.ai/companies/vitalityhealth.md) | Observed | [callminer.com](https://callminer.com/customers), captured 2026-10-25 | 2026-10-25 |
| Cresta | [Achieve](https://www.usedby.ai/companies/achieve.md) | Confirmed | [cresta.com](https://cresta.com/customers/brinks-home), captured 2026-10-21 | 2026-10-21 |
| Cresta | [Aqua Finance](https://www.usedby.ai/companies/aqua-finance.md) | Confirmed | [cresta.com](https://cresta.com/customers/brinks-home), captured 2026-10-21 | 2026-10-21 |
| Cresta | [Oportun](https://www.usedby.ai/companies/oportun.md) | Confirmed | [cresta.com](https://cresta.com/customers/oportun), captured 2026-10-07 | 2026-10-21 |
| Cresta | [Propel Holdings](https://www.usedby.ai/companies/propel-holdings.md) | Confirmed | [cresta.com](https://cresta.com/customers/propel-holdings), captured 2026-10-07 | 2026-10-21 |
| Cresta | [Snap Finance](https://www.usedby.ai/companies/snap-finance.md) | Confirmed | [cresta.com](https://cresta.com/customers/snap-finance), captured 2026-10-07 | 2026-10-21 |
| Cresta | [Sunbit](https://www.usedby.ai/companies/sunbit.md) | Confirmed | [cresta.com](https://cresta.com/customers/brinks-home), captured 2026-10-21 | 2026-10-21 |
| Cresta | [Intuit](https://www.usedby.ai/companies/intuit.md) | Observed | [cresta.com](https://cresta.com/), captured 2026-10-07 | 2026-10-07 |
| Level AI | [Sungage Financial](https://www.usedby.ai/companies/sungage-financial.md) | Confirmed | [thelevel.ai](https://thelevel.ai/case-studies/sungage-financial), captured 2026-10-08 | 2026-10-21 |
| Level AI | [Uown Leasing](https://www.usedby.ai/companies/uown-leasing.md) | Confirmed | [thelevel.ai](https://thelevel.ai/case-studies/uown-leasing-collected-over-500k-debt-amount-and-saved-75k-by-automating-collections-with-level-ai%E2%80%99s-virtual-agent), captured 2026-10-08 | 2026-10-21 |
| Level AI | [Chime](https://www.usedby.ai/companies/chime.md) | Observed | [thelevel.ai](https://thelevel.ai/case-studies), captured 2026-10-21 | 2026-10-21 |
| Level AI | [Wealthsimple](https://www.usedby.ai/companies/wealthsimple.md) | Observed | [thelevel.ai](https://thelevel.ai/case-studies), captured 2026-10-21 | 2026-10-21 |
| Level AI | [Bakkt](https://www.usedby.ai/companies/bakkt.md) | Observed | [thelevel.ai](https://thelevel.ai/case-studies), captured 2026-10-21 | 2026-10-21 |
| Sprinklr | [Northwestern Mutual](https://www.usedby.ai/companies/northwestern-mutual.md) | Confirmed | [sprinklr.com](https://www.sprinklr.com/stories/acer/), captured 2026-10-19 | 2026-10-19 |
| Sprinklr | [Ally](https://www.usedby.ai/companies/ally.md) | Confirmed | [sprinklr.com](https://www.sprinklr.com/stories/ally-financial/), captured 2026-10-08 | 2026-10-19 |
| Sprinklr | [Tawuniya](https://www.usedby.ai/companies/tawuniya.md) | Confirmed | [sprinklr.com](https://www.sprinklr.com/stories/tawuniya-insurance/), captured 2026-10-08 | 2026-10-19 |
| Sprinklr | [Block](https://www.usedby.ai/companies/block.md) | Signal (job post) | [block.xyz](http://block.xyz/careers/jobs/5445956008?gh_jid=5445956008), captured 2026-10-23 | 2026-10-23 |
| Dialpad | [Nasdaq](https://www.usedby.ai/companies/nasdaq.md) | Observed | [dialpad.com](https://www.dialpad.com/), captured 2026-10-24 | 2026-10-24 |

## Method

Public customer lines of active Contact center AI tools at companies classified in Finance. No software vendor had to be left out. Company mix by strongest proof: 60 confirmed, 1 declared, 40 observed and 2 signals.

## Questions

### Which Contact center AI tools do Finance companies use most?

Glia leads: 30 of the 103 Finance companies on usedby that use Contact center AI tools use it. Next: Talkdesk (13), Sanas (12), Assembled (11), and Observe.AI (9).

### How many Finance companies use Contact center AI tools?

103 Finance companies on usedby use at least one of 11 Contact center AI tools. It counts the companies usedby tracks.

### What proof backs these lines?

Of the 103 companies, each counted at its strongest proof: 60 confirmed, 1 declared, 40 observed and 2 known from a job post.

### How does usedby build this ranking?

usedby counts each Finance company once per tool, from public proof: case studies, press releases, the company's own site or its declaration to usedby, vendor customer pages and job posts. Every line shows its proof and the date usedby last checked it.

Contact center AI by industry within Finance: [Banking & Mortgages](https://www.usedby.ai/companies/industry/banking-mortgages/contact-center-ai.md) (47) · [Insurance & InsurTech](https://www.usedby.ai/companies/industry/insurance-insurtech/contact-center-ai.md) (27) · [Fintech & Payments](https://www.usedby.ai/companies/industry/fintech-payments/contact-center-ai.md) (23)

Industry page: https://www.usedby.ai/companies/industry/finance.md · Category page: https://www.usedby.ai/tools/category/contact-center-ai.md

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Source: https://www.usedby.ai/companies/industry/finance/contact-center-ai · How we check: https://www.usedby.ai/methodology