# Contact center AI tools used by Fintech & Payments companies

usedby lists 22 Fintech & Payments companies using 9 Contact center AI tools. The most used is Assembled: 7 of the 22 Fintech & Payments companies on usedby, every proof level counted. These are counts of the companies usedby tracks, not a market share. Data as of 2026-10-23.

## Ranking

Tools ranked by the companies of the 22 Fintech & Payments companies on usedby that use them. Each company counts once per tool, at its strongest proof. Ties go to more confirmed, then declared, then observed companies.

| # | Tool | Companies | Confirmed | Declared | Observed | Job posts only | Last check |
|---|---|---|---|---|---|---|---|
| 1 | [Assembled](https://www.usedby.ai/tools/assembled.md) | 7 | 3 | 0 | 3 | 1 | 2026-10-23 |
| 2 | [Cresta](https://www.usedby.ai/tools/cresta.md) | 6 | 5 | 0 | 1 | 0 | 2026-10-21 |
| 3 | [Level AI](https://www.usedby.ai/tools/level-ai.md) | 4 | 2 | 0 | 2 | 0 | 2026-10-21 |
| 4 | [Sanas](https://www.usedby.ai/tools/sanas.md) | 3 | 3 | 0 | 0 | 0 | 2026-10-18 |
| 5 | [Observe.AI](https://www.usedby.ai/tools/observe-ai.md) | 2 | 2 | 0 | 0 | 0 | 2026-10-20 |
| 6 | [Talkdesk](https://www.usedby.ai/tools/talkdesk.md) | 2 | 0 | 0 | 2 | 0 | 2026-10-19 |
| 7 | [CallMiner](https://www.usedby.ai/tools/callminer.md) | 1 | 0 | 0 | 1 | 0 | 2026-10-18 |
| 8 | [Glia](https://www.usedby.ai/tools/glia.md) | 1 | 0 | 0 | 1 | 0 | 2026-10-19 |
| 9 | [Sprinklr](https://www.usedby.ai/tools/sprinklr.md) | 1 | 0 | 0 | 0 | 1 | 2026-10-23 |

## Customers per tool

Every line is a customer, at one of three proof levels: confirmed (a case study, a named quote, a press release, or the company's own public account of using the tool (its own site, or a post by one of its executives, VP or above)), observed (the vendor shows the company on its own pages) or signal (a job post shows the company's employees use the tool, the weakest proof). A line the company declared to usedby itself is marked declared. A signal is never a case study or a vendor listing. Strongest proof first. "Last check" is the later of the line's re-verification and its latest capture.

| Tool | Company | Proof | Source | Last check |
|---|---|---|---|---|
| Assembled | [Robinhood](https://www.usedby.ai/companies/robinhood.md) | Confirmed | [assembled.com](https://www.assembled.com/case-study/robinhood), captured 2026-10-08 | 2026-10-18 |
| Assembled | [DailyPay](https://www.usedby.ai/companies/dailypay.md) | Confirmed | [assembled.com](https://www.assembled.com/case-study/dailypay), captured 2026-10-08 | 2026-10-18 |
| Assembled | [GoFundMe](https://www.usedby.ai/companies/gofundme.md) | Confirmed | [assembled.com](https://www.assembled.com/case-study/gofundme), captured 2026-10-08 | 2026-10-18 |
| Assembled | [Intuit](https://www.usedby.ai/companies/intuit.md) | Observed | [assembled.com](https://www.assembled.com/customers), captured 2026-10-18 | 2026-10-18 |
| Assembled | [Stripe](https://www.usedby.ai/companies/stripe.md) | Observed | [assembled.com](https://www.assembled.com/customers), captured 2026-10-18 | 2026-10-18 |
| Assembled | [Carta](https://www.usedby.ai/companies/carta.md) | Observed | [assembled.com](https://www.assembled.com/customers), captured 2026-10-18 | 2026-10-18 |
| Assembled | [Block](https://www.usedby.ai/companies/block.md) | Signal (job post) | [block.xyz](http://block.xyz/careers/jobs/5459471008?gh_jid=5459471008), captured 2026-10-23 | 2026-10-23 |
| Cresta | [Achieve](https://www.usedby.ai/companies/achieve.md) | Confirmed | [cresta.com](https://cresta.com/customers/brinks-home), captured 2026-10-21 | 2026-10-21 |
| Cresta | [Oportun](https://www.usedby.ai/companies/oportun.md) | Confirmed | [cresta.com](https://cresta.com/customers/oportun), captured 2026-10-07 | 2026-10-21 |
| Cresta | [Propel Holdings](https://www.usedby.ai/companies/propel-holdings.md) | Confirmed | [cresta.com](https://cresta.com/customers/propel-holdings), captured 2026-10-07 | 2026-10-21 |
| Cresta | [Snap Finance](https://www.usedby.ai/companies/snap-finance.md) | Confirmed | [cresta.com](https://cresta.com/customers/snap-finance), captured 2026-10-07 | 2026-10-21 |
| Cresta | [Sunbit](https://www.usedby.ai/companies/sunbit.md) | Confirmed | [cresta.com](https://cresta.com/customers/brinks-home), captured 2026-10-21 | 2026-10-21 |
| Cresta | [Intuit](https://www.usedby.ai/companies/intuit.md) | Observed | [cresta.com](https://cresta.com/), captured 2026-10-07 | 2026-10-07 |
| Level AI | [Sungage Financial](https://www.usedby.ai/companies/sungage-financial.md) | Confirmed | [thelevel.ai](https://thelevel.ai/case-studies/sungage-financial), captured 2026-10-08 | 2026-10-21 |
| Level AI | [Uown Leasing](https://www.usedby.ai/companies/uown-leasing.md) | Confirmed | [thelevel.ai](https://thelevel.ai/case-studies/uown-leasing-collected-over-500k-debt-amount-and-saved-75k-by-automating-collections-with-level-ai%E2%80%99s-virtual-agent), captured 2026-10-08 | 2026-10-21 |
| Level AI | [Chime](https://www.usedby.ai/companies/chime.md) | Observed | [thelevel.ai](https://thelevel.ai/case-studies), captured 2026-10-21 | 2026-10-21 |
| Level AI | [Wealthsimple](https://www.usedby.ai/companies/wealthsimple.md) | Observed | [thelevel.ai](https://thelevel.ai/case-studies), captured 2026-10-21 | 2026-10-21 |
| Sanas | [Robinhood](https://www.usedby.ai/companies/robinhood.md) | Confirmed | [sanas.ai](https://www.sanas.ai/customer-stories/robinhood), captured 2026-10-08 | 2026-10-18 |
| Sanas | [SoFi](https://www.usedby.ai/companies/sofi.md) | Confirmed | [sanas.ai](https://www.sanas.ai/customer-stories/sofi), captured 2026-10-08 | 2026-10-18 |
| Sanas | [Concora Credit](https://www.usedby.ai/companies/concora-credit.md) | Confirmed | [sanas.ai](https://www.sanas.ai/customer-stories/concora-credit), captured 2026-10-08 | 2026-10-18 |
| Observe.AI | [SoFi](https://www.usedby.ai/companies/sofi.md) | Confirmed | [observe.ai](https://www.observe.ai/customers/sofi), captured 2026-10-10 | 2026-10-20 |
| Observe.AI | [DailyPay](https://www.usedby.ai/companies/dailypay.md) | Confirmed | [observe.ai](https://www.observe.ai/customers/dailypay), captured 2026-10-10 | 2026-10-20 |
| Talkdesk | [Netspend](https://www.usedby.ai/companies/netspend.md) | Observed | [talkdesk.com](https://www.talkdesk.com/), captured 2026-10-19 | 2026-10-19 |
| Talkdesk | [Ouro](https://www.usedby.ai/companies/ouro.md) | Observed | [talkdesk.com](https://www.talkdesk.com/customers/), captured 2026-10-19 | 2026-10-19 |
| CallMiner | [USCB America](https://www.usedby.ai/companies/uscb-america.md) | Observed | [callminer.com](https://callminer.com/customers), captured 2026-10-18 | 2026-10-18 |
| Glia | [Orion Advisor Solutions](https://www.usedby.ai/companies/orion-advisor-solutions.md) | Observed | [glia.com](https://www.glia.com/case-study/orion-streamlines-advisor-and-agent-experiences), captured 2026-10-19 | 2026-10-19 |
| Sprinklr | [Block](https://www.usedby.ai/companies/block.md) | Signal (job post) | [block.xyz](http://block.xyz/careers/jobs/5445956008?gh_jid=5445956008), captured 2026-10-23 | 2026-10-23 |

## Method

Public customer lines of active Contact center AI tools at companies classified in Fintech & Payments. 1 company that sells software was left out, so a vendor is never counted as a user. Company mix by strongest proof: 12 confirmed, 0 declared, 9 observed and 1 signal.

## Questions

### Which Contact center AI tools do Fintech & Payments companies use most?

Assembled leads: 7 of the 22 Fintech & Payments companies on usedby that use Contact center AI tools use it. Next: Cresta (6), Level AI (4), Sanas (3), and Observe.AI (2).

### How many Fintech & Payments companies use Contact center AI tools?

22 Fintech & Payments companies on usedby use at least one of 9 Contact center AI tools. It counts the companies usedby tracks.

### What proof backs these lines?

Of the 22 companies, each counted at its strongest proof: 12 confirmed, 0 declared, 9 observed and 1 known from a job post.

### How does usedby build this ranking?

usedby counts each Fintech & Payments company once per tool, from public proof: case studies, press releases, the company's own site or its declaration to usedby, vendor customer pages and job posts. 1 software vendor is left out. Every line shows its proof and the date usedby last checked it.

Industry page: https://www.usedby.ai/companies/industry/fintech-payments.md · Category page: https://www.usedby.ai/tools/category/contact-center-ai.md

---
Source: https://www.usedby.ai/companies/industry/fintech-payments/contact-center-ai · How we check: https://www.usedby.ai/methodology