# AI agents for customer service tools used by Fintech & Payments companies

usedby lists 58 Fintech & Payments companies using 18 AI agents for customer service tools. The most used is Gradient Labs: 12 of the 58 Fintech & Payments companies on usedby, every proof level counted. These are counts of the companies usedby tracks, not a market share. Data as of 2026-10-23.

## Ranking

Tools ranked by the companies of the 58 Fintech & Payments companies on usedby that use them. Each company counts once per tool, at its strongest proof. Ties go to more confirmed, then declared, then observed companies.

| # | Tool | Companies | Confirmed | Declared | Observed | Job posts only | Last check |
|---|---|---|---|---|---|---|---|
| 1 | [Gradient Labs](https://www.usedby.ai/tools/gradient-labs.md) | 12 | 3 | 0 | 9 | 0 | 2026-10-21 |
| 2 | [Sierra](https://www.usedby.ai/tools/sierra.md) | 7 | 5 | 0 | 2 | 0 | 2026-10-19 |
| 3 | [Ada](https://www.usedby.ai/tools/ada.md) | 7 | 3 | 0 | 4 | 0 | 2026-10-15 |
| 4 | [Lorikeet](https://www.usedby.ai/tools/lorikeet.md) | 6 | 4 | 0 | 2 | 0 | 2026-10-20 |
| 5 | [Decagon](https://www.usedby.ai/tools/decagon.md) | 5 | 2 | 0 | 3 | 0 | 2026-10-15 |
| 6 | [Tidio](https://www.usedby.ai/tools/tidio.md) | 4 | 4 | 0 | 0 | 0 | 2026-10-09 |
| 7 | [Duckie](https://www.usedby.ai/tools/duckie.md) | 4 | 2 | 0 | 2 | 0 | 2026-10-15 |
| 8 | [Maven AGI](https://www.usedby.ai/tools/maven.md) | 3 | 3 | 0 | 0 | 0 | 2026-10-20 |
| 9 | [Forethought](https://www.usedby.ai/tools/forethought.md) | 2 | 2 | 0 | 0 | 0 | 2026-10-17 |
| 10 | [Rasa](https://www.usedby.ai/tools/rasa.md) | 2 | 2 | 0 | 0 | 0 | 2026-10-21 |
| 11 | [Yellow.ai](https://www.usedby.ai/tools/yellow-ai.md) | 2 | 0 | 0 | 2 | 0 | 2026-10-19 |
| 12 | [Zowie](https://www.usedby.ai/tools/zowie.md) | 2 | 0 | 0 | 2 | 0 | 2026-10-19 |
| 13 | [Cognigy](https://www.usedby.ai/tools/cognigy.md) | 1 | 1 | 0 | 0 | 0 | 2026-10-08 |
| 14 | [Netomi](https://www.usedby.ai/tools/netomi.md) | 1 | 1 | 0 | 0 | 0 | 2026-10-19 |
| 15 | [Crescendo](https://www.usedby.ai/tools/crescendo.md) | 1 | 0 | 0 | 1 | 0 | 2026-10-18 |
| 16 | [Giga](https://www.usedby.ai/tools/giga.md) | 1 | 0 | 0 | 1 | 0 | 2026-10-23 |
| 17 | [LivePerson](https://www.usedby.ai/tools/live-person.md) | 1 | 0 | 0 | 1 | 0 | 2026-10-23 |
| 18 | [Parloa](https://www.usedby.ai/tools/parloa.md) | 1 | 0 | 0 | 1 | 0 | 2026-10-23 |

## Customers per tool

Every line is a customer, at one of three proof levels: confirmed (a case study, a named quote, a press release, or the company's own public account of using the tool (its own site, or a post by one of its executives, VP or above)), observed (the vendor shows the company on its own pages) or signal (a job post shows the company's employees use the tool, the weakest proof). A line the company declared to usedby itself is marked declared. A signal is never a case study or a vendor listing. Strongest proof first. "Last check" is the later of the line's re-verification and its latest capture.

| Tool | Company | Proof | Source | Last check |
|---|---|---|---|---|
| Gradient Labs | [Wise](https://www.usedby.ai/companies/wise.md) | Confirmed | [gradient-labs.ai](https://gradient-labs.ai/customers/wise), captured 2026-10-21 | 2026-10-21 |
| Gradient Labs | [Pockit](https://www.usedby.ai/companies/pockit.md) | Confirmed | [gradient-labs.ai](https://gradient-labs.ai/customers/wise), captured 2026-10-21 | 2026-10-21 |
| Gradient Labs | [SteadyPay](https://www.usedby.ai/companies/steadypay.md) | Confirmed | [gradient-labs.ai](https://gradient-labs.ai/customers/wise), captured 2026-10-21 | 2026-10-21 |
| Gradient Labs | [Bondora](https://www.usedby.ai/companies/bondora.md) | Observed | [gradient-labs.ai](https://gradient-labs.ai/customers), captured 2026-10-07 | 2026-10-07 |
| Gradient Labs | [Current](https://www.usedby.ai/companies/current.md) | Observed | [gradient-labs.ai](https://gradient-labs.ai/customers), captured 2026-10-21 | 2026-10-21 |
| Gradient Labs | [Monese](https://www.usedby.ai/companies/monese.md) | Observed | [gradient-labs.ai](https://gradient-labs.ai/customers), captured 2026-10-21 | 2026-10-21 |
| Gradient Labs | [Nala](https://www.usedby.ai/companies/nala.md) | Observed | [gradient-labs.ai](https://gradient-labs.ai/customers), captured 2026-10-21 | 2026-10-21 |
| Gradient Labs | [Penfold](https://www.usedby.ai/companies/penfold.md) | Observed | [gradient-labs.ai](https://gradient-labs.ai/customers), captured 2026-10-07 | 2026-10-07 |
| Gradient Labs | [Rain](https://www.usedby.ai/companies/rain.md) | Observed | [gradient-labs.ai](https://gradient-labs.ai/customers), captured 2026-10-21 | 2026-10-21 |
| Gradient Labs | [Stash](https://www.usedby.ai/companies/stash.md) | Observed | [gradient-labs.ai](https://gradient-labs.ai/customers), captured 2026-10-21 | 2026-10-21 |
| Gradient Labs | [Rho](https://www.usedby.ai/companies/rho.md) | Observed | [gradient-labs.ai](https://gradient-labs.ai/customers), captured 2026-10-21 | 2026-10-21 |
| Gradient Labs | [Sling Money](https://www.usedby.ai/companies/sling-money.md) | Observed | [gradient-labs.ai](https://gradient-labs.ai/pricing), captured 2026-10-07 | 2026-10-07 |
| Sierra | [Chime](https://www.usedby.ai/companies/chime.md) | Confirmed | [sierra.ai](https://sierra.ai/customers/singtel), captured 2026-10-19 | 2026-10-19 |
| Sierra | [SoFi](https://www.usedby.ai/companies/sofi.md) | Confirmed | [sierra.ai](https://sierra.ai/customers/sofi), captured 2026-10-07 | 2026-10-19 |
| Sierra | [Capital on Tap](https://www.usedby.ai/companies/capital-on-tap.md) | Confirmed | [sierra.ai](https://sierra.ai/customers/capital-on-tap), captured 2026-10-07 | 2026-10-19 |
| Sierra | [GoFundMe](https://www.usedby.ai/companies/gofundme.md) | Confirmed | [sierra.ai](https://sierra.ai/customers/gofundme), captured 2026-10-07 | 2026-10-19 |
| Sierra | [Imprint](https://www.usedby.ai/companies/imprint.md) | Confirmed | [sierra.ai](https://sierra.ai/customers/imprint), captured 2026-10-07 | 2026-10-19 |
| Sierra | [Fiserv](https://www.usedby.ai/companies/fiserv.md) | Observed | [sierra.ai](https://sierra.ai/), captured 2026-10-19 | 2026-10-19 |
| Sierra | [Nubank](https://www.usedby.ai/companies/nubank.md) | Observed | [sierra.ai](https://sierra.ai/), captured 2026-10-19 | 2026-10-19 |
| Ada | [Blackhawk Network](https://www.usedby.ai/companies/blackhawk-network.md) | Confirmed | [ada.cx](https://www.ada.cx/case-study/blackhawk-network/), captured 2026-10-11 | 2026-10-15 |
| Ada | [GoFundMe](https://www.usedby.ai/companies/gofundme.md) | Confirmed | [ada.cx](https://www.ada.cx/case-study/gofundme/), captured 2026-10-05 | 2026-10-15 |
| Ada | [Brigit](https://www.usedby.ai/companies/brigit.md) | Confirmed | [ada.cx](https://www.ada.cx/case-study/brigit/), captured 2026-10-11 | 2026-10-15 |
| Ada | [Square](https://www.usedby.ai/companies/square.md) | Observed | [ada.cx](https://www.ada.cx/) | Not dated |
| Ada | [Neo Financial](https://www.usedby.ai/companies/neo-financial.md) | Observed | [ada.cx](https://www.ada.cx/case-study/neo-financial/) | Not dated |
| Ada | [Wave](https://www.usedby.ai/companies/wave-financial.md) | Observed | [ada.cx](https://www.ada.cx/case-studies/), captured 2026-10-11 | 2026-10-15 |
| Ada | [Tilt](https://www.usedby.ai/companies/tilt.md) | Observed | [ada.cx](https://www.ada.cx/case-study/tilt/) | Not dated |
| Lorikeet | [Breeze](https://www.usedby.ai/companies/breeze.md) | Confirmed | [lorikeetcx.ai](https://www.lorikeetcx.ai/customer-stories/how-breeze-used-lorikeet-to-build-for-support-scale-from-the-start), captured 2026-10-08 | 2026-10-20 |
| Lorikeet | [Carmoola](https://www.usedby.ai/companies/carmoola.md) | Confirmed | [lorikeetcx.ai](https://www.lorikeetcx.ai/customer-stories/lorikeet-helps-flex-scale-support-with-ai-agents-that-match-urgency-with-accuracy), captured 2026-10-20 | 2026-10-20 |
| Lorikeet | [GiveCard](https://www.usedby.ai/companies/givecard.md) | Confirmed | [lorikeetcx.ai](https://www.lorikeetcx.ai/customer-stories/how-givecards-product-team-builds-its-own-support-workflows-with-lorikeet), captured 2026-10-08 | 2026-10-20 |
| Lorikeet | [Taptap Send](https://www.usedby.ai/companies/taptap-send.md) | Confirmed | [lorikeetcx.ai](https://www.lorikeetcx.ai/customer-stories/lorikeet-helps-flex-scale-support-with-ai-agents-that-match-urgency-with-accuracy), captured 2026-10-20 | 2026-10-20 |
| Lorikeet | [Airwallex](https://www.usedby.ai/companies/airwallex.md) | Observed | [lorikeetcx.ai](https://www.lorikeetcx.ai/), captured 2026-10-20 | 2026-10-20 |
| Lorikeet | [Step](https://www.usedby.ai/companies/step.md) | Observed | [lorikeetcx.ai](https://www.lorikeetcx.ai/), captured 2026-10-20 | 2026-10-20 |
| Decagon | [Chime](https://www.usedby.ai/companies/chime.md) | Confirmed | [decagon.ai](https://decagon.ai/case-studies/chime), captured 2026-10-13 | 2026-10-15 |
| Decagon | [NG.CASH](https://www.usedby.ai/companies/ng-cash.md) | Confirmed | [decagon.ai](https://decagon.ai/case-studies/duolingo), captured 2026-10-09 | 2026-10-15 |
| Decagon | [Square](https://www.usedby.ai/companies/square.md) | Observed | [decagon.ai](https://decagon.ai/case-studies), captured 2026-10-15 | 2026-10-15 |
| Decagon | [Affirm](https://www.usedby.ai/companies/affirm.md) | Observed | [decagon.ai](https://decagon.ai/case-studies), captured 2026-10-15 | 2026-10-15 |
| Decagon | [Cash App](https://www.usedby.ai/companies/cash-app.md) | Observed | [decagon.ai](https://decagon.ai/case-studies), captured 2026-10-15 | 2026-10-15 |
| Tidio | [Borrowell](https://www.usedby.ai/companies/borrowell.md) | Confirmed | [tidio.com](https://www.tidio.com/customers/borrowell/), captured 2026-10-09 | 2026-10-09 |
| Tidio | [Rapyd](https://www.usedby.ai/companies/rapyd.md) | Confirmed | [tidio.com](https://www.tidio.com/customers/rapyd/), captured 2026-10-09 | 2026-10-09 |
| Tidio | [Sound Royalties](https://www.usedby.ai/companies/sound-royalties.md) | Confirmed | [tidio.com](https://www.tidio.com/customers/sound-royalties/), captured 2026-10-09 | 2026-10-09 |
| Tidio | [Tide](https://www.usedby.ai/companies/tide.md) | Confirmed | [tidio.com](https://www.tidio.com/customers/tide/), captured 2026-10-09 | 2026-10-09 |
| Duckie | [Grid](https://www.usedby.ai/companies/grid.md) | Confirmed | [duckie.ai](https://duckie.ai/customers/grid), captured 2026-10-04 | 2026-10-15 |
| Duckie | [Vanquish](https://www.usedby.ai/companies/vanquish.md) | Confirmed | [duckie.ai](https://duckie.ai/customers/vanquish-trader), captured 2026-10-04 | 2026-10-15 |
| Duckie | [Mudflap](https://www.usedby.ai/companies/mudflap.md) | Observed | [duckie.ai](https://duckie.ai/customers), captured 2026-10-15 | 2026-10-15 |
| Duckie | [Routefusion](https://www.usedby.ai/companies/routefusion.md) | Observed | [duckie.ai](https://duckie.ai/), captured 2026-10-15 | 2026-10-15 |
| Maven AGI | [K1x](https://www.usedby.ai/companies/k1x.md) | Confirmed | [mavenagi.com](https://www.mavenagi.com/customer-stories/k1x), captured 2026-10-05 | 2026-10-20 |
| Maven AGI | [PapayaPay](https://www.usedby.ai/companies/papayapay.md) | Confirmed | [mavenagi.com](https://www.mavenagi.com/customer-stories/papaya), captured 2026-10-05 | 2026-10-20 |
| Maven AGI | [Rho](https://www.usedby.ai/companies/rho.md) | Confirmed | [mavenagi.com](https://www.mavenagi.com/customer-stories/rho), captured 2026-10-05 | 2026-10-20 |
| Forethought | [YNAB](https://www.usedby.ai/companies/ynab.md) | Confirmed | [forethought.ai](https://forethought.ai/case-studies/upwork), captured 2026-10-17 | 2026-10-17 |
| Forethought | [Kickfin](https://www.usedby.ai/companies/kickfin.md) | Confirmed | [forethought.ai](https://forethought.ai/case-studies/kickfin), captured 2026-10-05 | 2026-10-17 |
| Rasa | [N26](https://www.usedby.ai/companies/n26.md) | Confirmed | [rasa.com](https://rasa.com/customers/n26), captured 2026-10-08 | 2026-10-21 |
| Rasa | [PicPay](https://www.usedby.ai/companies/picpay.md) | Confirmed | [rasa.com](https://rasa.com/customers/picpay), captured 2026-10-08 | 2026-10-21 |
| Yellow.ai | [Coda Payments](https://www.usedby.ai/companies/coda-payments.md) | Observed | [yellow.ai](https://yellow.ai/case-study/), captured 2026-10-19 | 2026-10-19 |
| Yellow.ai | [TrueMoney](https://www.usedby.ai/companies/truemoney.md) | Observed | [yellow.ai](https://yellow.ai/case-study/), captured 2026-10-08 | 2026-10-19 |
| Zowie | [MuchBetter](https://www.usedby.ai/companies/muchbetter.md) | Observed | [getzowie.com](https://getzowie.com/testimonials), captured 2026-10-19 | 2026-10-19 |
| Zowie | [Payoneer](https://www.usedby.ai/companies/payoneer.md) | Observed | [getzowie.com](https://getzowie.com/testimonials), captured 2026-10-19 | 2026-10-19 |
| Cognigy | [HUMM Group](https://www.usedby.ai/companies/humm-group.md) | Confirmed | [cognigy.com](https://www.cognigy.com/en/case-study/hummgroup), captured 2026-10-08 | 2026-10-08 |
| Netomi | [EBANX](https://www.usedby.ai/companies/ebanx.md) | Confirmed | [resources.netomi.com](https://resources.netomi.com/hubfs/Content%20Library/ebanx-case-study.pdf), captured 2026-10-19 | 2026-10-19 |
| Crescendo | [NerdWallet](https://www.usedby.ai/companies/nerdwallet.md) | Observed | [crescendo.ai](https://www.crescendo.ai/customers), captured 2026-10-18 | 2026-10-18 |
| Giga | [Afriex](https://www.usedby.ai/companies/afriex.md) | Observed | [giga.ai](https://giga.ai/), captured 2026-10-23 | 2026-10-23 |
| LivePerson | [Getnet](https://www.usedby.ai/companies/getnet.md) | Observed | [liveperson.com](https://www.liveperson.com/resources/customers/), captured 2026-10-23 | 2026-10-23 |
| Parloa | [HealthEquity](https://www.usedby.ai/companies/healthequity.md) | Observed | [parloa.com](https://www.parloa.com/customers/), captured 2026-10-23 | 2026-10-23 |

## Method

Public customer lines of active AI agents for customer service tools at companies classified in Fintech & Payments. 1 company that sells software was left out, so a vendor is never counted as a user. Company mix by strongest proof: 30 confirmed, 0 declared, 28 observed and 0 signals.

## Questions

### Which AI agents for customer service tools do Fintech & Payments companies use most?

Gradient Labs leads: 12 of the 58 Fintech & Payments companies on usedby that use AI agents for customer service tools use it. Next: Sierra (7), Ada (7), Lorikeet (6), and Decagon (5).

### How many Fintech & Payments companies use AI agents for customer service tools?

58 Fintech & Payments companies on usedby use at least one of 18 AI agents for customer service tools. It counts the companies usedby tracks.

### What proof backs these lines?

Of the 58 companies, each counted at its strongest proof: 30 confirmed, 0 declared, 28 observed and 0 known from a job post.

### How does usedby build this ranking?

usedby counts each Fintech & Payments company once per tool, from public proof: case studies, press releases, the company's own site or its declaration to usedby, vendor customer pages and job posts. 1 software vendor is left out. Every line shows its proof and the date usedby last checked it.

Industry page: https://www.usedby.ai/companies/industry/fintech-payments.md · Category page: https://www.usedby.ai/tools/category/customer-service-automation.md

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Source: https://www.usedby.ai/companies/industry/fintech-payments/customer-service-automation · How we check: https://www.usedby.ai/methodology