# Help desks tools used by Fintech & Payments companies usedby lists 18 Fintech & Payments companies using 4 Help desks tools. The most used is Intercom: 9 of the 18 Fintech & Payments companies on usedby, every proof level counted. These are counts of the companies usedby tracks, not a market share. Data as of 2026-10-24. ## Ranking Tools ranked by the companies of the 18 Fintech & Payments companies on usedby that use them. Each company counts once per tool, at its strongest proof. Ties go to more confirmed, then declared, then observed companies. | # | Tool | Companies | Confirmed | Declared | Observed | Job posts only | Last check | |---|---|---|---|---|---|---|---| | 1 | [Intercom](https://www.usedby.ai/tools/intercom.md) | 9 | 3 | 0 | 6 | 0 | 2026-10-24 | | 2 | [DevRev](https://www.usedby.ai/tools/devrev.md) | 6 | 5 | 0 | 1 | 0 | 2026-10-20 | | 3 | [Kustomer](https://www.usedby.ai/tools/kustomer.md) | 2 | 2 | 0 | 0 | 0 | 2026-10-20 | | 4 | [Zendesk AI](https://www.usedby.ai/tools/zendesk-ai.md) | 1 | 1 | 0 | 0 | 0 | 2026-10-16 | ## Customers per tool Every line is a customer, at one of three proof levels: confirmed (a case study, a named quote, a press release, or the company's own public account of using the tool (its own site, or a post by one of its executives, VP or above)), observed (the vendor shows the company on its own pages) or signal (a job post shows the company's employees use the tool, the weakest proof). A line the company declared to usedby itself is marked declared. A signal is never a case study or a vendor listing. Strongest proof first. "Last check" is the later of the line's re-verification and its latest capture. | Tool | Company | Proof | Source | Last check | |---|---|---|---|---| | Intercom | [Spendesk](https://www.usedby.ai/companies/spendesk.md) | Confirmed | [intercom.com](https://www.intercom.com/customers/spendesk), captured 2026-10-08 | 2026-10-24 | | Intercom | [October](https://www.usedby.ai/companies/october.md) | Confirmed | [intercom.com](https://www.intercom.com/customers/october), captured 2026-10-08 | 2026-10-24 | | Intercom | [Shine](https://www.usedby.ai/companies/shine.md) | Confirmed | [intercom.com](https://www.intercom.com/customers/shine), captured 2026-10-08 | 2026-10-24 | | Intercom | [Rocket Money](https://www.usedby.ai/companies/rocket-money.md) | Observed | [intercom.com](https://www.intercom.com/pricing), captured 2026-10-24 | 2026-10-24 | | Intercom | [Debbie](https://www.usedby.ai/companies/debbie.md) | Observed | [intercom.com](https://www.intercom.com/customers), captured 2026-10-24 | 2026-10-24 | | Intercom | [Kalshi](https://www.usedby.ai/companies/kalshi.md) | Observed | [intercom.com](https://www.intercom.com/customers), captured 2026-10-24 | 2026-10-24 | | Intercom | [myHSA](https://www.usedby.ai/companies/myhsa.md) | Observed | [intercom.com](https://www.intercom.com/customers), captured 2026-10-24 | 2026-10-24 | | Intercom | [Neo Financial](https://www.usedby.ai/companies/neo-financial.md) | Observed | [intercom.com](https://www.intercom.com/pricing), captured 2026-10-24 | 2026-10-24 | | Intercom | [Sharesies](https://www.usedby.ai/companies/sharesies.md) | Observed | [intercom.com](https://www.intercom.com/customers), captured 2026-10-24 | 2026-10-24 | | DevRev | [Bajaj Finserv](https://www.usedby.ai/companies/bajaj-finserv.md) | Confirmed | [devrev.ai](https://devrev.ai/customers/bajaj-finserv), captured 2026-10-09 | 2026-10-20 | | DevRev | [Bill](https://www.usedby.ai/companies/bill.md) | Confirmed | [devrev.ai](https://devrev.ai/customers/bill), captured 2026-10-20 | 2026-10-20 | | DevRev | [Aditya Birla Capital](https://www.usedby.ai/companies/aditya-birla-capital.md) | Confirmed | [devrev.ai](https://devrev.ai/customers/aditya-birla-capital), captured 2026-10-02 | 2026-10-20 | | DevRev | [Bolt](https://www.usedby.ai/companies/bolt.md) | Confirmed | [devrev.ai](https://devrev.ai/customers/bolt), captured 2026-10-09 | 2026-10-20 | | DevRev | [Jar](https://www.usedby.ai/companies/jar.md) | Confirmed | [devrev.ai](https://devrev.ai/customers/jar), captured 2026-10-09 | 2026-10-20 | | DevRev | [Paytm](https://www.usedby.ai/companies/paytm.md) | Observed | [devrev.ai](https://devrev.ai/), captured 2026-10-20 | 2026-10-20 | | Kustomer | [Aplazo](https://www.usedby.ai/companies/aplazo.md) | Confirmed | [kustomer.com](https://www.kustomer.com/customers/aplazo/), captured 2026-10-09 | 2026-10-20 | | Kustomer | [Paddle](https://www.usedby.ai/companies/paddle.md) | Confirmed | [kustomer.com](https://www.kustomer.com/customers/paddle/), captured 2026-10-09 | 2026-10-20 | | Zendesk AI | [Best Egg](https://www.usedby.ai/companies/best-egg.md) | Confirmed | [zendesk.com](https://www.zendesk.com/customer/best-egg/), captured 2026-10-05 | 2026-10-16 | ## Method Public customer lines of active Help desks tools at companies classified in Fintech & Payments. 1 company that sells software was left out, so a vendor is never counted as a user. Company mix by strongest proof: 11 confirmed, 0 declared, 7 observed and 0 signals. ## Questions ### Which Help desks tools do Fintech & Payments companies use most? Intercom leads: 9 of the 18 Fintech & Payments companies on usedby that use Help desks tools use it. Next: DevRev (6), Kustomer (2), and Zendesk AI (1). ### How many Fintech & Payments companies use Help desks tools? 18 Fintech & Payments companies on usedby use at least one of 4 Help desks tools. It counts the companies usedby tracks. ### What proof backs these lines? Of the 18 companies, each counted at its strongest proof: 11 confirmed, 0 declared, 7 observed and 0 known from a job post. ### How does usedby build this ranking? usedby counts each Fintech & Payments company once per tool, from public proof: case studies, press releases, the company's own site or its declaration to usedby, vendor customer pages and job posts. 1 software vendor is left out. Every line shows its proof and the date usedby last checked it. Industry page: https://www.usedby.ai/companies/industry/fintech-payments.md · Category page: https://www.usedby.ai/tools/category/helpdesk-platforms.md --- Source: https://www.usedby.ai/companies/industry/fintech-payments/helpdesk-platforms · How we check: https://www.usedby.ai/methodology