# Contact center AI tools used by Healthcare companies

usedby lists 29 Healthcare companies using 9 Contact center AI tools. The most used is Observe.AI: 7 of the 29 Healthcare companies on usedby, every proof level counted. These are counts of the companies usedby tracks, not a market share. Data as of 2026-10-25.

## Largest and best-proven users

Two labelled views of the same companies. Neither is a score.

### Largest companies

By employee range. Size known for 19 of 29.

| Company | Proof | Employees | Tools | Last check |
|---|---|---|---|---|
| [UPMC](https://www.usedby.ai/companies/upmc.md) | Observed | 10,001+ | CallMiner | 2026-10-25 |
| [AbbVie](https://www.usedby.ai/companies/abbvie.md) | Observed | 10,001+ | CallMiner | 2026-10-25 |
| [Dexcom](https://www.usedby.ai/companies/dexcom.md) | Observed | 10,001+ | CallMiner | 2026-10-25 |

### Strongest proof

Confirmed or declared: 18 of 29. This view filters what you read, never what is counted.

| Company | Proof | Employees | Tools | Last check |
|---|---|---|---|---|
| [Evara Health](https://www.usedby.ai/companies/evara-health.md) | Confirmed | 201–1,000 | Talkdesk | 2026-10-25 |
| [Corridor Mobile Medical Services](https://www.usedby.ai/companies/corridor-mobile-medical-services.md) | Confirmed | Unknown | Dialpad | 2026-10-24 |
| [CureMint](https://www.usedby.ai/companies/curemint.md) | Confirmed | Unknown | Dialpad | 2026-10-24 |

## Ranking

Tools ranked by the companies of the 29 Healthcare companies on usedby that use them. Each company counts once per tool, at its strongest proof. Ties go to more confirmed, then declared, then observed companies.

| # | Tool | Companies | Confirmed | Declared | Observed | Job posts only | Last check |
|---|---|---|---|---|---|---|---|
| 1 | [Observe.AI](https://www.usedby.ai/tools/observe-ai.md) | 7 | 6 | 0 | 1 | 0 | 2026-10-20 |
| 2 | [CallMiner](https://www.usedby.ai/tools/callminer.md) | 7 | 0 | 0 | 7 | 0 | 2026-10-25 |
| 3 | [Balto](https://www.usedby.ai/tools/balto.md) | 4 | 4 | 0 | 0 | 0 | 2026-10-19 |
| 4 | [Dialpad](https://www.usedby.ai/tools/dialpad.md) | 3 | 3 | 0 | 0 | 0 | 2026-10-24 |
| 5 | [Assembled](https://www.usedby.ai/tools/assembled.md) | 3 | 2 | 0 | 1 | 0 | 2026-10-24 |
| 6 | [Talkdesk](https://www.usedby.ai/tools/talkdesk.md) | 2 | 1 | 0 | 1 | 0 | 2026-10-25 |
| 7 | [Level AI](https://www.usedby.ai/tools/level-ai.md) | 1 | 1 | 0 | 0 | 0 | 2026-10-21 |
| 8 | [Sanas](https://www.usedby.ai/tools/sanas.md) | 1 | 1 | 0 | 0 | 0 | 2026-10-24 |
| 9 | [Cresta](https://www.usedby.ai/tools/cresta.md) | 1 | 0 | 0 | 1 | 0 | 2026-10-21 |

## Customers per tool

Every line is a customer, at one of three proof levels: confirmed (a case study, a named quote, a press release, or the company's own public account of using the tool (its own site, or a post by one of its executives, VP or above)), observed (the vendor shows the company on its own pages) or signal (a job post shows the company's employees use the tool, the weakest proof). A line the company declared to usedby itself, or that it lists as a sub-processor on its own legal page, is marked declared. A signal is never a case study or a vendor listing. Strongest proof first. "Last check" is the later of the line's re-verification and its latest capture.

| Tool | Company | Proof | Source | Last check |
|---|---|---|---|---|
| Observe.AI | [Accolade](https://www.usedby.ai/companies/accolade.md) | Confirmed | [observe.ai](https://www.observe.ai/customers/accolade-drives-member-engagement-with-over-50-reduction-in-after-call-work), captured 2026-10-10 | 2026-10-20 |
| Observe.AI | [Affordable Care](https://www.usedby.ai/companies/affordable-care.md) | Confirmed | [observe.ai](https://www.observe.ai/customers/affordable-care-voice-ai), captured 2026-10-10 | 2026-10-20 |
| Observe.AI | [MaxorPlus](https://www.usedby.ai/companies/maxorplus.md) | Confirmed | [observe.ai](https://www.observe.ai/customers/maxorplus-elevates-cx-with-agent-coaching-powered-by-screen-recording), captured 2026-10-10 | 2026-10-20 |
| Observe.AI | [Personify Health](https://www.usedby.ai/companies/personify-health.md) | Confirmed | [observe.ai](https://www.observe.ai/customers/personify-health), captured 2026-10-05 | 2026-10-20 |
| Observe.AI | [Signify Health](https://www.usedby.ai/companies/signifyhealth.md) | Confirmed | [observe.ai](https://www.observe.ai/customers/signify-health), captured 2026-10-10 | 2026-10-20 |
| Observe.AI | [Simple Online Healthcare](https://www.usedby.ai/companies/simple-online-healthcare.md) | Confirmed | [observe.ai](https://www.observe.ai/customers/simple-online-healthcare-scales-patient-support-with-an-ai-agent), captured 2026-10-10 | 2026-10-20 |
| Observe.AI | [Transcarent](https://www.usedby.ai/companies/transcarent.md) | Observed | [observe.ai](https://www.observe.ai/customers), captured 2026-10-20 | 2026-10-20 |
| CallMiner | [Dexcom](https://www.usedby.ai/companies/dexcom.md) | Observed | [callminer.com](https://callminer.com/), captured 2026-10-25 | 2026-10-25 |
| CallMiner | [AbbVie](https://www.usedby.ai/companies/abbvie.md) | Observed | [callminer.com](https://callminer.com/), captured 2026-10-25 | 2026-10-25 |
| CallMiner | [Inizio Engage](https://www.usedby.ai/companies/inizio-engage.md) | Observed | [callminer.com](https://callminer.com/customers), captured 2026-10-25 | 2026-10-25 |
| CallMiner | [Kelsey-Seybold Clinic](https://www.usedby.ai/companies/kelsey-seybold-clinic.md) | Observed | [callminer.com](https://callminer.com/customers), captured 2026-10-25 | 2026-10-25 |
| CallMiner | [Meduit](https://www.usedby.ai/companies/meduit.md) | Observed | [callminer.com](https://callminer.com/customers/professional-services), captured 2026-10-25 | 2026-10-25 |
| CallMiner | [Progyny](https://www.usedby.ai/companies/progyny.md) | Observed | [callminer.com](https://callminer.com/customers/professional-services), captured 2026-10-25 | 2026-10-25 |
| CallMiner | [UPMC](https://www.usedby.ai/companies/upmc.md) | Observed | [callminer.com](https://callminer.com/customers), captured 2026-10-25 | 2026-10-25 |
| Balto | [EmpiRx](https://www.usedby.ai/companies/empirx.md) | Confirmed | [balto.ai](https://www.balto.ai/case-study/how-empirx-scales-faster-and-delivers-white-glove-service-with-balto/), captured 2026-10-07 | 2026-10-07 |
| Balto | [Gonzaba Medical Group](https://www.usedby.ai/companies/gonzaba-medical-group.md) | Confirmed | [balto.ai](https://www.balto.ai/case-study/gonzaba-medical-group-soars-to-new-levels-of-efficient-and-consistent-patient-first-communication/), captured 2026-10-19 | 2026-10-19 |
| Balto | [INTEGRIS Health](https://www.usedby.ai/companies/integris-health.md) | Confirmed | [balto.ai](https://www.balto.ai/case-study/integris-health-enhances-patient-support-and-operational-efficiency-with-balto/), captured 2026-10-07 | 2026-10-07 |
| Balto | [NYPCC](https://www.usedby.ai/companies/nypcc.md) | Confirmed | [balto.ai](https://www.balto.ai/case-study/powering-people-driving-performance-nypccs-success-with-balto/), captured 2026-10-19 | 2026-10-19 |
| Dialpad | [Corridor Mobile Medical Services](https://www.usedby.ai/companies/corridor-mobile-medical-services.md) | Confirmed | [dialpad.com](https://www.dialpad.com/customers/corridor-mobile-medical-services/), captured 2026-10-08 | 2026-10-24 |
| Dialpad | [CureMint](https://www.usedby.ai/companies/curemint.md) | Confirmed | [dialpad.com](https://www.dialpad.com/customers/curemint/), captured 2026-10-08 | 2026-10-24 |
| Dialpad | [Healthvana](https://www.usedby.ai/companies/healthvana.md) | Confirmed | [dialpad.com](https://www.dialpad.com/customers/healthvana/), captured 2026-10-08 | 2026-10-24 |
| Assembled | [FuturHealth](https://www.usedby.ai/companies/futurhealth.md) | Confirmed | [assembled.com](https://www.assembled.com/case-study/futurhealth), captured 2026-10-08 | 2026-10-24 |
| Assembled | [Lyra Health](https://www.usedby.ai/companies/lyra-health.md) | Confirmed | [assembled.com](https://www.assembled.com/case-study/lyra-health), captured 2026-10-08 | 2026-10-24 |
| Assembled | [Spring Health](https://www.usedby.ai/companies/spring-health.md) | Observed | [assembled.com](https://www.assembled.com/customers), captured 2026-10-24 | 2026-10-24 |
| Talkdesk | [Evara Health](https://www.usedby.ai/companies/evara-health.md) | Confirmed | [talkdesk.com](https://www.talkdesk.com/customers/evara-health/), captured 2026-10-09 | 2026-10-25 |
| Talkdesk | [Memorial Healthcare System](https://www.usedby.ai/companies/memorial-healthcare-system.md) | Observed | [talkdesk.com](https://www.talkdesk.com/), captured 2026-10-25 | 2026-10-25 |
| Level AI | [Topcon](https://www.usedby.ai/companies/topcon.md) | Confirmed | [thelevel.ai](https://thelevel.ai/case-studies/topcon-positioning-system), captured 2026-10-08 | 2026-10-21 |
| Sanas | [Convey Health Solutions](https://www.usedby.ai/companies/convey-health-solutions.md) | Confirmed | [sanas.ai](https://www.sanas.ai/customer-stories/convey-health-solutions), captured 2026-10-08 | 2026-10-24 |
| Cresta | [CVS Health](https://www.usedby.ai/companies/cvs-health.md) | Observed | [cresta.com](https://cresta.com/), captured 2026-10-21 | 2026-10-21 |

## Method

Public customer lines of active Contact center AI tools at companies classified in Healthcare. No software vendor had to be left out. Company mix by strongest proof: 18 confirmed, 0 declared, 11 observed and 0 signals.

## Questions

### Which Contact center AI tools do Healthcare companies use most?

Observe.AI leads: 7 of the 29 Healthcare companies on usedby that use Contact center AI tools use it. Next: CallMiner (7), Balto (4), Dialpad (3), and Assembled (3).

### How many Healthcare companies use Contact center AI tools?

29 Healthcare companies on usedby use at least one of 9 Contact center AI tools. It counts the companies usedby tracks.

### What proof backs these lines?

Of the 29 companies, each counted at its strongest proof: 18 confirmed, 0 declared, 11 observed and 0 known from a job post.

### How does usedby build this ranking?

usedby counts each Healthcare company once per tool, from public proof: case studies, press releases, the company's own site or its declaration to usedby, vendor customer pages and job posts. Every line shows its proof and the date usedby last checked it.

Contact center AI by industry within Healthcare: [HealthTech & Digital Health](https://www.usedby.ai/companies/industry/healthtech-digital-health/contact-center-ai.md) (15)

Industry page: https://www.usedby.ai/companies/industry/healthcare.md · Category page: https://www.usedby.ai/tools/category/contact-center-ai.md

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Source: https://www.usedby.ai/companies/industry/healthcare/contact-center-ai · How we check: https://www.usedby.ai/methodology